• 五险一金
• 技能培训
• 岗位晋升
• 包吃包住
• 人性化管理
• 领导好
• 管理规范
• 节日礼物
• 带薪年假

Position Summary职位概述:
This position is concerned with the strategic management of the Banquet Department, in line with prescribed Hilton Worldwide & Hilton Xi’an policies and procedures.
宴会厅经理的职位是极具挑战性的工作, 应当遵守本酒店及希尔顿国际酒店既定的政策原则和运作程序。
1.         To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.         To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6.       Actively seeking verbal feedback from customers and team members and managers at each service period.
在服务期间积极收集客人及服务人员的反馈。
7.       Agreeing and implementing actions to make improvements to customer service.
就如何改进对客服务采取相应的措施。    
8.       Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Catering Manager.
以积极的态度从客人的投诉和建议，并在协助宴销经理处理事件的过程中吸取经验。
9.       Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
10.   Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
主动的对待客人，满足客人任何合理的要求，并且培训员工能够预见客人的要求。
11.    Having detailed knowledge of all departmental Standards.
熟悉部门服务标准。
12.      Being able to explain the standards to the team members and managers.
可以清楚的向其他员工解释服务标准。
13.       Assessing team member performance against Standards.
能够按照服务标准对 其他员工的表现进行评估。
14.       Monitoring Standards through regular Standards Review checks.
通过反复检查，督导服务标准的实施工作。
15.       Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service.
针对工作中的不足制定计划，以避免影响对客服务质量。
16.       Implementing and following though improvements identified.
针对于工作中的不足采取必要的行动。
17.       Assist with preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc).
协助准备制定每位员工的排班表，及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等）
18.       Assist with communication to Front Office and Groups & Tours about any functions that concern them.
协助前台与团队的进行沟通联络，关心客人。
19.       To describe, assign and delegate duties and authority for the operation of the Catering department at all times.     
分配，指派, 日常工作，授权宴会部门的营运活动。
20.       Planning ahead and ensuring adequate resources are available.
预先准备并确认各类物品的充足。
21.   To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained.
与客房部及工程部门通力合作，保证部门设备的完好与清洁。
22.   Maintaining in-depth technical knowledge and skills required for the job.
保持岗位所需的知识的更新。
23.   To establish good communication with the Kitchen team.
与厨房的员工建立良好的沟通。
To provide and communicate clear direction to the team.
为团队提供正确的信息渠道。
24.   Maintain event and function histories to assist with returning events.
保留活动记录。
25.   To attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。
26.   Understanding the aims of the hotel and the department’s role in achieving it.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
27.   Communicating aims to the team during trainings & communication meetings.
培训及部门会议时要有明确的目标。
28.   Getting members of the team to work co-operatively with others.
促使团队中的成员竭诚合作。
29.   Ensure all managers are communicating effectively through daily briefings.
确保各餐厅经理在例会中能够有效率的沟通。
30.   Assist with keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
在例行的交流会上协助团队成员掌握酒店及部门的第一手资料，其中包括特殊活动及促销活动。

   台州希尔顿酒店坐落于浙江省台州市椒江区玉兰广场CBD区，是该区首家希尔顿旗下品牌酒店，于2019年2月1日开业。酒店拥有336间客房，集全日餐厅、中餐厅、大堂吧、行政酒廊，以及泳池、健身中心于一体，并提供1000平米大宴会厅，空中花园和多功能厅等设施设备。      Benefits for Team Member 员工福利1.    Duty Meals工作餐2.    Free Team Member Dormitory免费员工宿舍3.    Social Insurance and Housing Fund社会保险和住房公积金4.    Team Member Travel Program团队成员入住优惠价5.    Leave Benefits假期福利Public holiday, annual leave, paid medical leave, maternity leave, marriage leave, and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假等。6.    Team Member Awards团队成员嘉奖7.    Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8.    Variety of Activities团队成员活动 Recruitment Day招聘接待日：Tuesday to Friday: 9.00am – 12.00am；2.00pm – 5.00pm周二至周五：上午9:00 - 12:00；下午2:00 - 5:00Contact Number 联系方式0576 - 88068888 Mary Deng Address for interview应聘地址：B1 Floor, HR Office , No. 88, Wenxue Road, Jiaojiang District, Taizhou City Taizhou City台州市椒江区闻学路88号希尔顿酒店负一楼人力资源部 Please bring a copy of your resume with photo, ID card, and a copy of your certificates and other qualifications come to us, thanks!应聘请携带附照片的个人简历、身份证、相关学历或资质证明的复印件前来，谢谢！ Looking forward seeing you!期待您的到来!