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负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
按照既定工作程序为所有来客登记并安排房间。
Registers and rooms all arrivals according to established procedures
熟知部门标准工作程序。
Maintains intimate knowledge of departmental standards and procedures
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
保持库存现金限额并保证每日对所收现金进行准确报告。
Maintains cashier float and ensures accurate daily report of all money received
为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
随时留意会计政策和工作程序的变化。
Keeps abreast of all modifications to accounting policies and procedures
随时负责回应客人关于使用保险箱服务的要求。
Responsible and attends to guest’s request of using the service of safety box at all times
熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理。
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
执行审计结余,并为审计工作进行各项有序的准备。
Performs the audit balances and prepares all works for audit in an orderly fashion
在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲。
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
太原洲际酒店我们真诚的邀请您用180种独特的方式,与这个世界相遇遇到和开启属于您的“洲际人生” 当铭志与初心成为您才能与理想的代名词,我们愿以“洲际”之诺,让太原洲际酒店成为它们的彼岸。把快乐、微笑、激情、梦想......一起打包,背上行囊,将这一切带到洲际酒店管理集团,您将拥有“尽炫自我的空间”,从一个成功的开始便不断得到发展所需的丰富支持,在参与和成长的空间里找到属于自己的“洲际人生”。 太原洲际酒店位于这座龙城的长风商务区核心地带,是太原经济、政治、文化的核心交汇的区域,酒店俯瞰CBD与汾河景观, 毗邻多个拥有多元生活品味的商业中心及省大剧院、会展中心、包括科技、美术、博物等多展馆中心等,便捷的交通区位条件,更为酒店迎接八方宾朋提供了基础。 酒店拥有330间客房,其中31间套房。45平米以上的独立豪华空间设计,每间客房均拥有商务工作区,互动智能房控系统、高速网络功能、互动影音娱乐系统,让每位宾客随时畅享驾驭互联与智能的双重乐趣。融入Life Style 设计元素的时尚餐饮与休闲空间使太原洲际成为商务,旅游度假,以及品味潮流,在尊享品质生活人群的汇集之地。 拥有近千平的无柱宴会大厅以及5个多功能会议室的会议中心,配有最ING 的科技化会务和视听设备,我们提供专职的会务管家将携领会务团队提供卓越品质的服务体验,令酒店成为宾朋宴会及会议的首选之地,令您对每次会务活动的成功更加充满期待。 Join us,Live the InterContinental Life.