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- Arrange appointments and meetings for the General Manager, record same in diary and ensure the General Manager has the appropriate documentation for each appointment .
为总经理安排会议及预约,记录在工作日记中,确保总经理使用正确的文件。
- Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested.
按要求参加部门经理会议和行政会议等。
- Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting.
正确记录会议并及时传送到相关人员。
- Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions.
接待来访者和客人。在总经理不在时回答客人的问题、帮助客人排忧解难。
- Arrange room and restaurant reservations for VIP guests/personnel if requested.
为重要客人预定房间及订餐。
- Assist with travels arrangements for business trips as required.
按要求为商务旅行安排行程。
- Assist General Manager in compiling guest data to be used for service quality improvement .
协助总经理编缉客人资料以备提高对客服务质量。
- Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.
根据各项工作任务的重要性帮助总经理安排工作。
- Answers telephones in the Executive Office as required.
接听行政办公室的电话。
- Prepare replies to correspondence as required.
按照要求准备回信。
- Take dictation of correspondence as required.
按照要求记录回信。
- Assist with translations, oral and written.
协助口头及笔头翻译。
- Maintain strictest confidentiality at all times on all matters.
随时随地保守任何文件及事件的秘密。
- Demonstrate essential overall knowledge of the organization.
充分了解酒店规划。
- Understand the responsibilities of other sections and departments and cooperate with them.
了解其他部门的工作职责并与部门合作。
- Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
- Demonstrate professional attitude and behavior at all times.
任何时候表现出职业态度及行为。
- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
准备和维护文档、报告、信函、备忘录和其它相关业务资料。
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