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1.Assist the Executive Housekeeper in the operation of the Housekeeping Department
协助行政管家管理管家部日常运作
2.Responsible for the Housekeeping Department in the absence of the Executive Housekeeper.
当行政管家因故不在时负责管家部的运行
3.Train, motivate and evaluate staff.
培训并激励员工,对他们的工作进行评估
4.Responsible for the overall cleanliness of the hotel, check all areas regularly
负责酒店全面的清洁,定期检查所有区域
5.Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
确保所有工作遵循管家部程序并确保酒店程序被遵守
6.Ensure prompt reporting of maintenance issues
确保迅速报告维修数据
7.Maintain regular spring cleaning schedules
保持定期的清洁计划
8.Personally inspect VIP rooms.
检查预抵VIP的房间。
9.Handle any guest complaints, and reports them to the Executive Housekeeper.
处理客人投诉,并要向行政管家报告。
10.. Ensure proper handling of Lost and Found
确保恰当的处理客人的失物与招领
11.Responsible for strict key control
负责严格控制钥匙领用程序
12.Co-operate with the Reception on room discrepancies to ensure accurate room status at all times
与接待处合作有关于房间状态的问题,以确保在任何时间里房间的状态被准确的记录
13.Manage quality improvement
管理质量的改善
14.Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget
根据酒店预算所确定的财务参数准备和管理本部门的目标可测量的有效成本预算
15.dentify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance
确认VIP客人,常住客人和长包房客人。建立良好关系并提供个性和超值服务
16.Take appropriate action to resolve guest complaints
采取合适的行动解决客人的投拆
17.Adhere to the hotel’s security and emergency policies and procedures
坚持遵守酒店安全制度、紧急情况处理程序
18.Log security incidents and accidents in accordance with hotel requirements
依照酒店要求记录安全日志和事故记录
19.Adhere to hotel cleaning and maintenance programs
保证酒店的清洁和养护
20.Ensure a high lever of cleaning is maintained in work area
保持维护所在工作区域的高度整洁
21.Ensure all reporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
22.Carry out other tasks as directed by your supervisors
完成上级交待的其它任务
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