招聘DM-Night Manager 值班经理-通宵_重庆丽思瑞酒店招聘信息-最佳东方

Provide a front line management contact for guests with escalated service requirements or items to be addressed.

根据宾客对于服务和产品的要求，提供身为前线管理层的联系。

Monitor the hotel front-of-house operations including room’s department, restaurants, bars, banqueting, health club, etc.

监督酒店对客营运部门,包括房务部，餐厅，酒吧，宴会厅，健身中心等。

Provide guidance for all duty colleagues in case of any service shortfalls.

向所有当班同事提供指导以防止服务不足的可能。

Ensure appropriate staffing at all service areas; liaise with concerned departments if required.

确保所有服务区域都有适当的人员配备；在必要情况下联系相关部门。

Coordinate with Airport Representatives and Concierge in order to greet all VIPs.

协调机场代表和礼宾部从而欢迎所有VIP客人。

Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Managers log.

处理对于宾客不满意而导致投诉，采取立即补救行动在必要时进行跟进。确保所有事件都被真实记录在值班经理日志中以便查阅。

Respond to all emergency situations such as fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Dutyt Managers log for future reference.

对于紧急情况做出回应，例如：火警，盗窃，宾客意外等。必须将对于宾客的困扰和不便减到最低程度。确保所有事件都被真实记录在值班经理日志中以便查阅。

Handle medical consultation and treatment requests. Ensure all incidents are properly logged in the Duty Managers log for future reference.

处理医疗咨询和诊治的要求。确保所有事件都被真实记录在值班经理日志中以便查阅。

Inspect rooms on a regular basis and report any defects to the relevant departments.

定期查看客房并向相关部门通报存在的任何需要改进之处。

Release locked in-room safes.

为已锁客房保险箱的解锁。

Process double lock door requests.

处理双重锁门的要求。

Process manual wake-up calls that have had no response.

对于无人应答的叫早服务，进行人工叫早。

Provide a management presence in the lobby and hotel back and front of house areas for colleagues.

在酒店大堂，前区和后区，为同事们起到管理层作用。

Ensure front desk service levels are maintained using coaching and training techniques aligned with the department standards and procedures.

依照部门的标准和程序，结合知道及技能培训从而确保前台保持服务水准。

Be familiar with the 1865 program.

熟悉1865尊贵会。

Perform all guest related personnel function as required.

在必要时担任任何有关宾客服务的职能。

Successfully complete the night audit function on a nightly basis before 5am at the latest.

最迟在早晨5点前成功完成夜审。

Handle colleagues accidents or conflicts with the appropriate action. All incidents are to be properly logged in the Duty Managers log for future reference

对于同事意外或者冲突采取适当的行动。确保所有事件都被真实记录在值班经理日志中以便查阅。

Responsible for keeping standards and procedures.

遵守条例及规定

Ensure a smooth co-ordination between the individual sections of Front Office.

确保与前厅的各部门建立良好的合作关系。

Liaise and work closely with other departments to resolve any operational issues.

与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。

Administrative and correspondence work including responding to guests complaints or requests with 24 hours.

在24小时内处理行政和相关信件处理的工作，包括回复宾客的投诉或要求。.

Conduct floor patrols together with the Security Officer to all back-of-house areas. Any irregularities are to be reported.

与保安同事进行后区的巡逻。报告任何不规范的情况。

Authorize appropriate rebates, paid-outs, charges to house account and house use/complimentary rooms in the absence of a more senior manager.

在更高的管理层不在场时，对于适当的免单，退款，酒店挂账，以及同事用房和免费房进行授权。

Handle undesirable patrons with the support of the Security Department

与保安部的协助下应付不受欢迎的宾客。

Fully understand the hotel PMS, FCS and Vingcard Systems.

理解酒店PMS,FCS, Vingcard系统。

The Night Manager must be fully aware of all hotel emergency procedures e.g. typhoon, fire alarm, power outage etc. All incidents must be properly logged in the Duty Managers log for future reference.

夜班经理必须充分了解酒店应急程序，如：台风，火警，断电等。所有突发意外都必须被真实记录在值班经理日志中以便日后查阅。

Take charge during emergency situations and act as the commander of the Emergency Response Team

负责对于紧急情况的处理并担任紧急回复团队的指挥者。

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