Chief Concierge 礼宾司
6千-8千
停止招聘
发布于 2018-09-25
Chief Concierge 礼宾司
6千-8千
重庆 | 3年以上 | 本科 | 招1人
停止招聘
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  • Work alongside guest contact colleagues ensuring the delivery of  on brand guest service with poise.

与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.

  • Ensure appropriate manning levels for the anticipated daily work flow in all managed sections.

确保所管理部门根据日常运作预先安排适当的人手。

  • Supervise the work and operation of the Concierge, Bellmen and Valet Parking teams. Ensure colleagues are executing their respective job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

监督礼宾柜台,行李部及待客泊车团队的工作和日常营运。确保同事们根据拟定的规定条例以及公司员工手册执行其职责范围内的工作。

  • Handle dissatisfied guests during their stay or after they have departed to resolve complaints and identify and rectify any processes which lead to the service shortfall.

处理入住期间宾客所遇的不满意之处和解决他们离店后的投诉并确认及改进服务中的不足之处。

  • Conduct inspections of front entrance areas and ensure all operation areas are up to standard and all operating equipment is well-maintained.

视察酒店正门公共区域并确保所有相关运作区域符合标准以及所有设备运作正常。

  • Be familiar with the 1865 program.

要熟悉1865尊贵会内容。

  • Be able to perform all subordinates duties.

熟悉并能承担部门所有班次工作。

  • Demonstrate honesty, reliability, ethics, and professionalism;  demonstrate consistency between words & behaviour.

展现诚实,可靠,规范及专业的工作礼仪。

  • Gather and analyse relevant facts and data to establish the root  cause of reoccurring problems; make timely and sound decisions with regard to appropriate course of action.

汇总和分析相关事实及资料从而确定发生问题的根源。根据所需采取的行动做出及时,并合理的决定

  • Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others.

与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则。

  • Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.

在规定的时限内承担相应的责任及义务从而完成任务,并清晰其他职务的权限及责任。

  • Foster a common vision; lead others by setting the proper  example; demonstrate consistency between actions and words.

以身作则,并以正确和正面的事例引导其他同事。

  • Collect and analyse data to make customer focused business decisions; ensure colleagues understand and exceed customer expectations.

收集并分析资料使客源更接近商业目标;确保同事们理解并超越宾客的期望。

  • Responsible for keeping standards and procedures up to date, developing training plans, career development, mentoring and motivation of all Concierge team colleagues.

遵守条例及规定,及时制定培训计划和职业发展规划,向其他同事展示专业的领导力。

  • Drive the performance appraisal process, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months.

完成同事表现评估,确保所有的评估都得到清晰准确的回馈,并能客观地制定跟进计划。

  • Ensure a smooth co-ordination between the individual sections of Front Office.

确保与其他前厅部各部门建立良好的合作关系。

  • Liaise and work closely with other departments to resolve any operational issues.

与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。

  • Promote the free flow of information; encourage the open expression of ideas and opinions.

促进信息的流通,鼓励开放的思想和看法。

  • Build a team with different opinions, skills, experiences, and backgrounds; leverage personal, cultural, and functional differences to optimize team performance.

以不同看法,技能,经验和背景建立团队。要运用个人,文化,功能的不同来优化团队。

  • Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others.

共同协作以达到共同的目标和目的。要为团队成员和主管展现有效的领导作用,促进协作。

  • Encourage and empower the success of others; create enthusiasm, investment, and a desire to excel; gain support and commitment from others; promote a healthy life balance.

通过沟通,鼓励和授权他人在工作中体现价值,并创造平衡,和谐的工作环境。

  • Commit the resources and time needed to train and develop people, both for their personal growth and to meet organizational needs; identify and pursue your own learning opportunities.

利用资源和时间来培训及发展别人,包括他们的个人发展以及满足组织的需要;确定和实现自己的学习机会。

  • Align plans with business strategy; understand short- and long-term impact of business decisions; demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.

制定与商业策略一致的计划;理解短期和长期商业决策的影响力。要指导其他同事工作,从而与整体业务与品牌战略保持一致,最终体现股东价值。

  • Understand the meaning and implications of key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options.

理解内部和外部财务指标的意义及影响;处理整体财政表现;运用合理的财务分析去评价战略及投资选择。

Manage and redesign processes for optimal value by encouraging and actively participating in process improvement methods while measuring  results.

当评估结果时,通过鼓励和积极参与过程的改进方法实现对于生产价值的管理和计划。

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重庆市渝中区环球金融中心人力资源部36F
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
重庆丽思瑞凯悦臻选酒店地处长江,嘉陵江两江交汇的滨江地带,位于西部地标性建筑-重庆市渝中区环球金融中心第58层至69层,周边以高端商业为核心,集成国际奢华品牌购物中心、超甲级写字楼、当地文化美食街等,酒店与重庆地标“解放碑”毗邻而居,还可步行至最具重庆特色的著名景点之一 -“洪崖洞”。•酒店设有174间瑰丽典雅的客房及套房,每间客房均可坐拥180度绝佳两江美景 •城市之巅的7个多功能厅可满足不同需求的商务会议及派对活动•蝉联米其林三星厨师长带领团队的中餐厅将为您呈现令人喜出望外的完美味觉体验•经典传统,一览重庆景色的下午茶,国际顶尖配置的健身中心,均旨在为全球宾客带来独具山城特色的奢华体验
重庆市渝中区环球金融中心人力资源部36F
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