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重庆丽思瑞酒店
  • 重庆丽思瑞酒店

    职位:Concierge Supervisor 礼宾主管

  • 职位性质:全职
  • 工作地区:重庆市渝中区
  • 招聘人数:1人
  • 学  历:本科
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:可提供吃
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:3.2千-3.8千
  • 职位有效期:2020-08-13至2020-10-12

岗位职责/职位描述

  • Work alongside guest contact colleagues ensuring the delivery of on  brand guest service with poise.

与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.

  • Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。

  • Ensure all areas in the lobby, forecourt and parking areas are up to standard and all operating equipment is well-maintained.

确保大堂,酒店正门前区及停车区域符合标准,所有营运设备运作正常.

  • Be familiar with the 1865 program.

要熟悉1865尊贵会内容.

  • Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.

展现诚实,可靠,规范及专业的工作礼仪。

  • Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage  this behaviour in others.

与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则。

  • Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.

在规定的时限内承担相应的责任及义务从而完成任务,并清晰其他职务的权限及责任。

  • Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the  FCS system once completed.

在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.

  • Be fully knowledgeable about the hotel facilities, functions and  local area information.

熟知酒店设施,功能及当地区域信息.

  • Responsible for keeping standards and procedures and information  folders and brochures up to date.

遵守条例及规定,并及时更新文件和宣传册的信息。

  • Ensure a smooth co-ordination between the individual sections of Front Office.

确保与前厅部各部门建立良好的合作关系。

  • Liaise and work closely with other departments to resolve any operational issues.

与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。

  • Promote the free flow of information; encourage the open expression of ideas and opinions.

促进信息的流通,鼓励开放的思想和看法

  • Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others.

共同协作以达到共同的目标和目的,有效展现团队成员及团队主管的角色,促进协作。

  • Ensure all team members report to work on time as scheduled.

确保所有团队同事按照安排准时上班.

  • Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and  SMART objectives for the next 6 – 12 months.

完成同事表现评估,确保所有的评估都得到清晰准确的回馈,并能客观地制定跟进计划。

  • Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.

指导其他同事如何工作从而与整体业务与品牌战略保持一致,最终体现股东价值。

  • Understand the meaning and implications of key internal and external financial indicators.

理解内部和外部财务指标的意义及影响

  • Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.

通过收入的增长和有效的运作提升价值;理解并关注销售,同事和宾客的满意度,收益和质量的关键。

  • Understand hotel PMS – Opera and FCS to ensure efficient handling  of work duties.

要了解酒店的PMS-Opera和FCS以确保有效地处理工作事务。

  • Be familiar with hotel emergency procedures e.g. fire alarm and  take charge during emergency situations.

熟悉酒店对于紧急情况的程序,例如:遇火警时,并能负责紧急情况的处理。

  • Respond to guest requests ASAP before departing your shift.

在离岗前尽可能快地回复宾客的需求.

  • Actively participate in meetings as requested. Attendance must always be on time.

按照要求积极参与会议,并保持准时出席.

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