Concierge Supervisor 礼宾主管
3.2千-3.8千
停止招聘
发布于 2020-09-30
Concierge Supervisor 礼宾主管
3.2千-3.8千
重庆-渝中区 | 3年以上 | 本科 | 招1人
停止招聘
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职位描述
  • Work alongside guest contact colleagues ensuring the delivery of on  brand guest service with poise.

与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.

  • Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。

  • Ensure all areas in the lobby, forecourt and parking areas are up to standard and all operating equipment is well-maintained.

确保大堂,酒店正门前区及停车区域符合标准,所有营运设备运作正常.

  • Be familiar with the 1865 program.

要熟悉1865尊贵会内容.

  • Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.

展现诚实,可靠,规范及专业的工作礼仪。

  • Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage  this behaviour in others.

与宾客,下级,同级,上级,合作伙伴及社区建立正面及有效的工作关系,并鼓励其他同事也依照此行为准则。

  • Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.

在规定的时限内承担相应的责任及义务从而完成任务,并清晰其他职务的权限及责任。

  • Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the  FCS system once completed.

在指定的时间内准确,有效地执行每一个任务.一旦完成后,所有任务都必须在FCS系统中被关闭.

  • Be fully knowledgeable about the hotel facilities, functions and  local area information.

熟知酒店设施,功能及当地区域信息.

  • Responsible for keeping standards and procedures and information  folders and brochures up to date.

遵守条例及规定,并及时更新文件和宣传册的信息。

  • Ensure a smooth co-ordination between the individual sections of Front Office.

确保与前厅部各部门建立良好的合作关系。

  • Liaise and work closely with other departments to resolve any operational issues.

与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。

  • Promote the free flow of information; encourage the open expression of ideas and opinions.

促进信息的流通,鼓励开放的思想和看法

  • Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others.

共同协作以达到共同的目标和目的,有效展现团队成员及团队主管的角色,促进协作。

  • Ensure all team members report to work on time as scheduled.

确保所有团队同事按照安排准时上班.

  • Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and  SMART objectives for the next 6 – 12 months.

完成同事表现评估,确保所有的评估都得到清晰准确的回馈,并能客观地制定跟进计划。

  • Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.

指导其他同事如何工作从而与整体业务与品牌战略保持一致,最终体现股东价值。

  • Understand the meaning and implications of key internal and external financial indicators.

理解内部和外部财务指标的意义及影响

  • Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.

通过收入的增长和有效的运作提升价值;理解并关注销售,同事和宾客的满意度,收益和质量的关键。

  • Understand hotel PMS – Opera and FCS to ensure efficient handling  of work duties.

要了解酒店的PMS-Opera和FCS以确保有效地处理工作事务。

  • Be familiar with hotel emergency procedures e.g. fire alarm and  take charge during emergency situations.

熟悉酒店对于紧急情况的程序,例如:遇火警时,并能负责紧急情况的处理。

  • Respond to guest requests ASAP before departing your shift.

在离岗前尽可能快地回复宾客的需求.

  • Actively participate in meetings as requested. Attendance must always be on time.

按照要求积极参与会议,并保持准时出席.

其他要求
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公司地址
重庆市渝中区环球金融中心
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人力资源行政部
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
重庆丽思瑞,凯悦臻选品牌酒店地处长江,嘉陵江两江交汇的滨江地带,位于西部地标性建筑——重庆市渝中区环球金融中心第58层至68层,周边以高端商业为核心,集成国际奢华品牌购物中心、超甲级写字楼、当地文化美食街等,酒店与重庆地标“解放碑”毗邻而居,还可步行至最具重庆特色的著名景点之一 “洪崖洞”。•酒店设有174间瑰丽典雅的客房及套房,每间客房均可坐拥180度绝佳两江美景 •城市之巅的7个多功能厅可满足不同需求的商务会议及派对活动•蝉联米其林三星厨师长带领团队的中餐厅将为您呈现令人喜出望外的完美味觉体验•经典传统,一览重庆景色的下午茶,国际顶尖配置的健身中心,均旨在为全球宾客带来独具山城特色的奢华体验
重庆市渝中区环球金融中心
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