招聘Assistant Reservation Manager 助理订房部经理_重庆丽思瑞酒店招聘信息-最佳东方

Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel.

在控房方面运用商业的管理技巧使酒店的住房收入达到最大值

Supervise the taking of reservations and operate systems in accordance with company standards.

根据集团标准，监控订房及运作系统

Initials, reviews and checks all reservations accepted by reservation agents.

主动复查所有订房文员所作的订房

Make sure all reservations received are correctly input into the system without delay

确保所有接到的预订准确及时地录入电脑

Ensure accurate advance booking count and forecasting is carried out.

准确预计并提交未来订房趋势

Manage group blocks to ensure accuracy of business on the books

做好团队预留房并确保已订房的准确性

Ensure all refused business is recorded with reasons of refusal

确保所有被拒绝的预订记录在案并附上原因

Ensure the department operates with a sales attitude and all personnel are aware of Sales opportunities within the hotel which will assist with the maximization of revenue.

确保本部门以专业的销售态度运作, 所有员工有高度的销售意识,明确酒店内所有能够增加酒店收入的销售机会

Adhere to all company credit policies to ensure all revenue expected will be received

遵守所有的客户信用制度以确保收回所有的应收账

Ensure all activities and traces are followed up on in a timely manner and results of such recorded

确保所有需跟进事宜按时完成,并记录跟进结果

Update and maintain of guest history and collecting market information

更新并保留所有的客人历史资料并且收集市场信息

Responsible for an up to date clear filing system

保持准确清晰的存档系统

Update selling scripts when of benefit to ensure user friendliness and maximization of key benefits.

时时根据业务状况更新销售短语,保证用户熟悉以最大化主要收益.

Keep the reservation team with the updated hotel information: Including Room, Rate, F&B promotion and all guest related information.

将酒店的最新信息及时传达至订房部所有员工，包括：房价，餐饮推介及其他与客人有关的信息

Stock inventory taking for all necessary stationeries and forms.

储备所有必需的文具及表格

Maintains cleanliness and tidiness of the department

保持部门办公室内的卫生及整洁

Handling guest complains

处理客人投诉

Take responsibilities for all departments errors and problems and rectify them.

积极勇于承担本部门的错误及问题并及时处理做出改进

Responsible for all necessary training for the reservation agents to make sure that a professional service could be provide for the guest and develop team members’skills and performance actively through coaching and training.

负责本部门员工的培训以确保为客人提供专业化的服务并且通过培训提高本部员工的工作质量

Prepare daily/weekly/monthly report

准备每日每周每月报表

Schedule annual leave during low demand periods to maximize payroll savings.

在淡季安排年假以最大限度节约人力成本

Develop and maintain a high level of communication with all major sources of business, competitors and all national sales offices and advise Revenue Director of any feed back

与主要的客源、竞争酒店及所有国内销售部门发展并保持有效沟通，并将反馈告知收益管理总监

Ensure the well being of all reservations departmental personnel, compile departmental working schedules and ensure department meetings are held daily

确保本部门每一位员工状态良好，遵守所有工作安排并且每日举行部门例会

Carry out all interview for prospective reservations sales agents, ensure departmental orientation is carried out for new members of the team

对部门求职人员进行面试并为新员工作入职培训

Keeps the Revenue Manager informed of all developments in the Reservation Department

将本门所有进展信息及时告知收益管理经理

Work with Pre-set budgetary limits

将工作成本控制在预算内

Comply with all company policies relating to reservations

遵守所有与预订部有关的制度

Comply with all systems and procedures as laid down the Revenue Manager

遵守收益管理经理制定的所有程序与系统

Confirm availability control and overbooking decisions with the Revenue director

与收益管理总监确认控房及超预定决策

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