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重庆丽思瑞酒店
  • 重庆丽思瑞酒店

    职位:Reservation Agent 预定文员

  • 职位性质:全职
  • 工作地区:重庆市渝中区
  • 招聘人数:1人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:3千-3.5千
  • 职位有效期:2020-09-18至2020-11-17

岗位职责/职位描述

  • Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel. 

在控房方面运用商业的管理技巧使酒店的住房收入达到最大值

  • Ensures the accuracy of the reservations received from all sources according to the hotel room availability and rate structure.

根据酒店可售房型及价格构架接收, 准确录入各订房渠道的预定

  • Provide guest with update hotel information on the hotel product, including room type, room rate, F&B promotion, opening hour…

提供客人酒店各种产品及服务的最新信息 (例,房态,房价,餐饮推广及营业时间等)

  • Always try to sell higher rate rooms first (up selling) by promoting the features of the premium room versus      standard room.

通过与普通客房相比推销高级客房特色的方式销售高级客房 (增销)

  • Always try to sell other service to the guest such as limousine transportation service.

尽力销售酒店其它产品(例.租车服务)

  • Always offer alternative options when meeting resistance such as alternative rate/date/room type/waitlist

遇到困境时为客人提供多项选择 (例:其它价格/其它房型/等候名单)

  • Ensure all guest requests are responded immediately.

确保所有客人需求得到即时回复

  • Performs duties of secretarial nature ncluding preparing correspondence, maintaining files, sending faxes, etc.

履行秘书的职责, 包含准备预定单,整理文档资料,收发传真等.

  • Prepare arrival list for the following day.

准备下一天的到店预定列表

  • Record all refused business with reasons for refusal.

记录所有未接受预定极其原因

  • Assist Reservation Supervisor in preparing the daily/weekly/monthly Report

协助主管准备每日每周及每月报表

  • Maintain and update guest history and collecting marketing information.

保持及更新客史数据并收集市场数据

  • Communicate with other department and within the department in a professional and positive manner

用专业和积极的态度与部门内部及其它部门进行沟通交流

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