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To serve as the main
point of contact for all guest requests and needs. Agent is responsible for answering calls in
order, recording the guest request and then pursuing the issue to a
resolution. The agent must exhibit
courteous hospitality at all times and fully own the guest issue. When in
communication with the guest, the agent must be proactive in every area
including offering additional services.
Most importantly the agent must coordinate the response to the guest
issue and then follow up with the guest to ensure satisfaction with the result.
作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话，记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中，接线员须积极对待并提供更进一步的服务。作为接线员，最重要的是须通过协调后给客人以答复，并且后续跟进以确保客人对处理结果满意。
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酒店业--国际高端酒店/5星级
100-499人
政府机关/非营利机构
Located at the south gate of the Wutai Tourism Area, the Marriott Wutai Mountain Hotel is the first international 5-star hotel in Wutai Mountain as well as in Shanxi province. The hotel enjoys a prime location within 5 minutes on walking distance to the Mount Wutai Visitor Centre and Encore Mount Wutai. 17 km from the major tourist spots.The Marriott Wutai Mountain Hotel offers 248 spacious guestrooms and suites with breathtaking views. It is also an ideal venue to impress, with over 2,000 sqm of state-of-the-art banquet and conference venues. The pillar-less Grand Ballroom is the biggest venue in Wutai Mountain area, and is divisible into several sections. There are also 8 function rooms. Four restaurants and one lounge serve up a variety of local and international gourmet experiences.五台山万豪酒店是五台山景区内首家国际品牌五星级酒店，也是山西省首家万豪酒店。酒店位于五台山旅游入口之南大门，距核心景区17公里，距五台山游客中心及“又见五台山”情景剧场仅5分钟步行距离。五台山万豪酒店设有248间装潢典雅，宽敞舒适的客房和套房，每间房间均可欣赏到雄伟壮观的山色及秀丽湖景。酒店拥有超过2000平方米的宴会及会议空间，五台山景区最大的无柱式大宴会厅可根据您的需求灵活分隔布置。此外还有8间多功能厅，4间主题餐厅，1间酒吧及多间贵宾包间，是举办各种社交及会议活动，品茗参禅文化交流的最佳场所。本酒店现已开业，优先录用酒店从业者，待遇从优包食宿
