• 五险一金
• 带薪年假
• 包吃包住
• 人性化管理
• 管理规范

     
Position Summary职位概述
    To  ensure the smooth and efficient running of Human Resources Department.  Responsible for the total Human Resources  function of the hotel. To establish and maintain excellent team member  relations and morale to achieve a high standard of team member performance in  line with Hilton’s guest satisfaction objectives, as well as the hotel’s  business and strategic plans. Create and maintain a hotel culture that  provides the environment required to meet the visions.   
保证人力资源部顺利有效运作，全面负责酒店的人力资源功能；建立及保持良好的员工关系和士气，以提高员工服务标准达到集团客人满意目标及完成酒店的商业战略计划。创造良好的企业文化，达到集团宗旨要求。
    
1.Establish  and implement annual objectives for the Human Resources Department.
  
建立及完成人力资源部年度目标计划。
  
2.Establish,  maintain and ensure adherence to all personnel-related policies and  procedures.
  
建立、保持及保证执行所有人力资源部政策及执行程序。
  
3.Ensures that the hotel is adhering to  all Company/Hotel Human Resources Policies and Procedures.
  
确保酒店的政策符合集团的政策和程序。
  
4.Ensures that the  Department’s activities are aligned with the Corporate Human Resources  Strategy, and that the Hotel Actions have been implemented where appropriate.
  
确保部门活动符合集团人力资源部的统一方针，酒店的活动得到合理的执行。
  
5.Co-ordinates and monitors the  activities of the Human Resources Division.
  
协调和监督人力资源部的整体活动。
  
6.Ensures  that government-stipulated Team member legislation is strictly followed and  implemented.
  
确保政府规定中有关员工方面的法规得到严格的遵守和执行。
  
7.Oversees the hotel's Team member  welfare programmes, ensuring that the benefits supplied are relevant and  competitive in the local market place.
  
有效管理酒店员工福利项目，确保员工的福利在本地市场具有一定的竞争力。
  
8.Ensures that the necessary Human  Resources forms are forwarded to the Divisional/Regional Human Resources Specialists  promptly.
  
确保必要的人事表格及时的传给区域人力资源负责人。
  
9.Conducts regular Departmental  Communication Meetings.
  
协调开展部门沟通会议。
  
10.Supports the hotel’s focus on service  excellence by training and assisting others to train people to provide  exceptional service to the hotel’s external customers (guests).
  
通过培训为酒店的焦点——优质服务提供支持，并协助其他同事的培训工作，使酒店员工能够提供超出客人要求的服务给顾客。
  
11.Ensures that Human Resources  personnel provide the appropriate level of professional, courteous and caring  service to other Team members (internal customers) and other visitors to the  division.
  
确保人力资源部的所有员工都能做到，为酒店其他员工（内部顾客）以及到人力资源部的所有人员提供专业、礼貌和热心的服务。
  
12.Handles all guest and internal customer complaints and inquiries in a  courteous and efficient manner, following through to ensure problems are  resolved satisfactorily.
  
用礼貌、高效的方式来解决所有顾客以及内部员工的投诉和要求，并及时跟进，确保问题得到满意的解决。
  
13.Maintains positive guest and colleague interactions with good working  relationships.
  
与客人和同事保持基于良好工作关系的接触。
  
14.Direct administration of performance appraisals  in all departments.
  
指导各部门工作评估。
  
15.Facilitate & organize GTMS and the feedback.
  
实施和组织进行“员工满意指数”并反馈。
  
16.Discipline  team members.
  
监督员工纪律。
  
17.Supports the financial objectives of the hotel through proper and  efficient management.
  
通过高效和合理的管理，为酒店的财务目标做出贡献。
  
18.Prepares the monthly forecast and annual Human Resources Budget.
  
制定人力资源年度预算。
  
19.Maintains efficient staffing levels and payroll systems, helping Division/Department  Heads to maximise productivity and minimise unnecessary payroll costs.
  
设置合理的员工级别和工资体系，控制最大化的生产率和最小的支出。
  
20.Researches and proposes competitive compensation/benefits/incentive  packages.
  
协助研究有竞争性的补偿/福利/激励机制。
  
21.Ensures that the Department's operational budget is strictly adhered  to, that all costs are controlled and expenditures are properly approved.
  
制定部门营运预算，以控制成本和花费。
  
22.Ensures that all hotel, company and local rules, policies and  regulations relating to financial record keeping, money handling and licensing are adhered to,  including the timely and accurate reporting of financial information.
  
确保酒店内所有与财务记录、金钱和执照等相关的规定、政策和条例严格遵循当地法律，包括及时准确的提供财务方面的信息。
  
23.Ensures that a strong Team member Communications Programme is  implemented that maximises team member’s awareness of Hilton Worldwide’s  Strategy and operating philosophy/concepts.
  
确保酒店内员工沟通活动的执行，以使员工最大化的认识到希尔顿集团的宣言和运营理念。
  
24.Ensures that team member Facilities are maintained  according to Hilton  Worldwide’s high standards of operation.
  
确保所有员工设施符合希尔顿集团的营运标准。
  
25.Serve  as member of the 4D and work closely with all Executive team members in supporting and achieving the hotel’s goals and  objectives.
  
为达到酒店宗旨目标与4D紧密合作。
  
26.Maintain  safety and cleanliness of work areas and team member areas, including, but not limited to, the team member restaurant and locker rooms.
  
保证工作区域及员工区域的安全及卫生，如员工餐厅、倒班宿舍等。
  
27.Represents  the hotel in union negotiations and related activities, working closely with  the Divisional Human Resources Specialist and the hotel Management Team  accordingly.
  
在某些商业会议以及相关活动中代表酒店出席，并与区域人力资源部和酒店管理层保持紧密沟通。
  
28.Ensures that all Team members are  treated fairly and consistently as outlined in their terms and conditions of  employment, local legislation, and company/hotel policies and procedures.
  
确保所有员工在雇佣条件、本地法规以及酒店的政策程序方面得到公平的对待。
  
29.Oversees the hotel's recruitment and  selection process, providing Division and Department Heads with effective and  efficient recruitment solutions.
  
监督酒店的招聘和挑选程序，为部门总监或经理提供有效招聘方案。
  
30.Supports the development of  supervisory and management personnel in the hotel, through the implementation  of an effective succession plan, coaching/mentoring programme and by  assisting the Training Manager with selected Leadership Series courses.
  
通过协助培训经理挑选一系列领导力培训课程，有效的计划，为酒店主管级以上管理层员工的发展作出贡献。
  
31.Oversees the training and development  function for all hotel team members.
  
监督酒店所有员工的培训和发展职能。
  
32.Assists in the training of Human  Resources team members  making sure that they have the necessary skills to perform their duties in  the most productive way.
  
协助对人力资源部所有员工的培训，确保其具备高效工作的技能。
  
33.Ensures a strong professional  relationship with all levels of team members within the hotel, taking an active interest in their  welfare, safety and development.
  
确保酒店内部不同级别员工之间的正常工作关系，并在员工的福利、安全和发展上表现出积极的态度。
  
34.Ensures that all team members  report for duty punctually, wearing the correct uniform and name tag at all  times.  
  
确保所有员工的出勤和仪容仪表及名牌佩带符合酒店标准。
  
35.Ensures that team members maintain a high standard of personal appearance and  hygiene and adhere to the hotel and department’s grooming standards.
  
确保员工的个人仪表卫生符合酒店和部门的标准。
  
36.Encourages Team members to be  creative and innovative, challenging and recognising them for their  contribution to the success of the operation.
  
鼓励员工的创造力和创新精神，勇于挑战压力，为酒店的运营做出贡献。
  
37.Ensures that all team members have  a complete understanding of and adhere to team member rules and regulations.
  
确保所有员工理解并按照员工规章制度执行。
  
38.Ensures that Team members follow all  hotel, company and local rules, policies and regulations relating to fire and  hazard safety, and security.
  
确保所有员工了解并遵守酒店、集团和当地的政策法规中有关的消防、卫生、健康和安全的制度。
  
39.Oversees the action plans of Team  member Opinion Survey as developed by department heads and ensures that the  relevant changes are implemented.
  
及时反馈员工意见调查的结果，确保相关变动内容的执行。
  
40.Conducts annual Performance  Development Discussions with team members, supports them in their professional development goals.
  
与员工进行关于年度发展评估的讨论，帮助他们实现自己的职业目标。
  
41.Is knowledgeable in statutory  legislation in team member and industrial relations. 
  
了解与员工和企业有关的法律规定。
  
42.Oversee  and investigate all team  members relations and labor-related matters  as they relate to federal, state and local employment laws.
  
依据法律法规统筹及审查所有员工相关事务。
  
43.Understands  and strictly adheres to Rules and Regulations established in the team member  Handbook and the Hotel’s policies concerning fire, hygiene and health and  safety.
  
熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。
  
44.Ensures high standards of personal  presentation and grooming.
  
保持高标准的个人形象和仪容仪表。
  
45.Maintains strong, professional  relationship with the relevant representatives from competitor hotels,  business partners and other organisations. 
  
与竞争对手的酒店代表、生意伙伴和其他组织，包括本地的学校、旅游学校和大学保持良好的关系。
  
46.Responds to changes in the Human  Resources function as dictated by the industry, company and hotel.
  
根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。
  
47.Adhere  to the hotel’s security and emergency policies and procedures.
  
坚持酒店安全制度、紧急情况处理规定和程序。
  48.To ensure that all  team members have a complete understanding of and adhere to the Hotel’s Team  member Rules and Regulations.  确保员工充分的理解并遵守员工手册内容。  
49.The management reserves the right to change /  extend this job description if necessary at any point of time during her /  his employment.
  
如有必要 ，该部门有权更改或补充该职位描述。
  
50.Carries out any other reasonable duties and  responsibilities as assigned.
  
完成任何其他合理的职责和被指派的职责。
   

        正黄集团有限公司是一家集房地产开发、酒店管理、营销、物业服务为一体的多元化集团公司。公司于2003年在四川遂宁创立，集团总部位于四川成都，注册资本为5亿元。全资控股四川正黄置业发展有限公司、遂宁市正黄置业发展有限公司、广元市正黄置业有限公司、雅安市正黄置业发展有限公司、四川汇德物业服务有限公司、四川高德营销顾问有限公司、遂宁市信瑞建筑劳务有限公司。为配合公司的快速成长，寻求更新、更高的发展，集团设立了总裁办、行政中心、人力资源中心、财务中心、设计中心、营销策划中心、经营成本中心、工程管理中心、监察审计中心等部门以及直辖省内二级城市的分公司。        集团秉承“筑建未来生活”的核心经营理念，坚持“追求卓越、筑造精品”的企业宗旨，“致力成为中国房地产行业的先锋”的企业愿景，坚持“忠诚、敬业、严谨、专业”人才理念，坚持诚信经营和人性化管理，竭诚为消费者提供专业的产品与服务，致力于成为卓越的企业并持续为社会发展做出贡献。十余年的发展历程，离不开公司全体同仁的奋进拼搏以及社会各界人士的大力支持，公司先后荣获2007、2008、2009年度守合同重信用市级企业，2008、2009、2010、2011年度四川省诚信房地产开发企业，2010～2011年度A+资格等级证书，2009年---2011年被人民银行评为守信红名单企业，2012年底，正黄集团荣获“中国优秀开发商50强”等荣誉。公司董事长也先后荣获2006年遂宁市建筑企业优秀经理、2011年遂宁市地产十大风云人物等称号。        公司在发展前行的同时，始终不忘自觉承担社会责任，积极投入社会公益事业，以回报社会为己任。先后为遂宁城南小学捐建爱心桥、为船山区新桥乡捐建乡村公路，为“5·12”特大地震灾区捐款100多万元，2011年为遂宁市特殊学校捐献教学设施、设备达30万元；公司更是坚持历年捐资助学，每年遂宁市城区、射洪县等各中小学校受公司捐助的贫困学生多达300余人。2013年4月20日，雅安芦山县7.0级地震来袭，面对灾难，集团率先捐款200万元并无偿提供救援物资，成为第一个为灾区捐款的企业。