• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 帅哥美女多
• 人性化管理

主要工作职责:
Core Responsibilities:
1. Oversee the complete guest resort process including, but not limited to: transfers, arrival, check-in, rooming, daily program communication, billing, check-out, updating guest profile and follow up.
监督完成顾客的度假体验，包括抵达、入住、介绍房间、日常沟通、抛帐、退房、完整客人档案等，但不仅限于此。
 
2. Ensure welcome and present hot or cold towels for arrival guest, luggage has been taken cared, personally meet guest and introduce the resort facilities and upsell activities.
确保提供欢迎毛巾给客人，仔细放置客人行李，问候客人并介绍酒店设施设备，推荐各项活动。
 
3. Oversee and monitor the daily buggy operation, ensure each guest request buggy has timely follow up. Ensure buggy being charging during the rest of time. Minimum the guest waiting buggy time.
监管高尔夫车日常运作，确保每位顾客的用车及时跟进，及高尔夫车及时充电，缩短候车时间。
 
4. Check daily cold or warm towels whether prepared enough for arrival guests, dirty towel has exchanged at housekeeping at timely manner.
确保每日的欢迎毛巾准备充足，脏毛巾及时送去客房部更换。
 
5. Check lobby conditions, ensure has staff standing by at main entrance to greeting guest and open the door for guest and offering help always.
检查大堂设备，确保有人在大门区域待命，问候客人，提供开门服务及帮助。
 
6. Check lobby setup in tidy and clean manner, lobby air-conditioning temperature, music is playing, all trash has been taken care by PA staff.
确保大堂环境干净整洁，空调温度适宜，音乐保持工作状态，垃圾及时清理。
 
7. Check the lobby area every shift, ensure all the hardware are working properly, if not inform engineering to fix it ASAP. 
每班次检查大堂区域，确保所有硬件正常运行，如有问题及时通知工程部维修。
 
8. Assist the Head Host in the smooth functioning of the Host team.
协助总管家维持日常运作。
 
9. Directly manage, oversee and coordinate the assigned hosts.
直接管理、监督和协调管家的工作。
 
10. Coordinate with all relevant departments and team members on a daily basis to ensure that the guests’ requests and expectations are correctly handled.
协调各相关部门及内部成员来满足顾客每天的要求与期许。
 
11. Ensure that all special requests and unique requirements have been catered for.
确保满足顾客的所有特殊要求。
 
12. Assist the Head Host in delivering the highest standards of service throughout the property ensuring complete guest satisfaction.
协助总管家维持高标准的服务来提高顾客满意度。
 
13. Ensure all guest preferences are effectively recorded in the Guest History Profile.
确保所有客人的喜好都被记录在档案中。
 
14. Own all relevant service recoveries and ensure that guest complaints and comments are investigated and dealt with in a timely manner. All guest complaints must be brought to the attention of the FOM.
了解相关的服务补偿，确保及时调查处理顾客投诉。所有顾客投诉及建议都要汇报给前厅部经理。
 
15. Ensure that all Front Office areas are checked regularly for repairs and refurbishing and requests are correctly communicated through the appropriate maintenance channels.
确保所有前厅区域定期检查，通过恰当的沟通方式通知相关部门来维护、修理和翻新。
 
16. Ensure that all set policies and procedures are in place and rigorously enforced. 
 确保所有有效的政策和程序严格执行。
 
17. Attend daily briefings and weekly team meetings to keep the host team focused and informed. Ensure that all minute action points are followed up on.
参加每日交班会和每周团队会议以维持管家团队了解新的信息，确保所有相关的事项被跟进。
 
18. Actively participate in the departmental training program to ensure that all Front Office team members possess the necessary skills to perform their duties effectively and efficiently. Fulfill the role of coach and mentor to Junior Hosts and Assistant Hosts.
积极参与部门培训计划，确保所有管家拥有必要的技能来有效地履行职责。为初级管家和助理管家树立好的榜样。
 
19. Ensure the overall development of the team by promoting a climate of enthusiasm and encouragement.
通过热情和鼓励的氛围来确保整个团队的综合开发。
 
20. Encourage efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation.
有效地鼓励部门间的交流以促进团队合作和自我激励。
 
21. Constantly reinforce and communicate the philosophy and vision of naked Retreats to all team members.
不断加强和交流裸心的理念和愿景给所有的团队成员
 
22. Ensure that all documents related to operation of the department are kept up to date and that all records are correctly maintained and filed.
确保部门所有运营的相关文件保持更新，所有记录正确维护和归档。
 
23. Assist all other teams in the overall success of naked Stables Private Reserve.
协助裸心谷其他各部门的综合开发。
 
24. Check the daily checklist of junior host are followed up properly.
监督初级管家的工作进程。
 
25. Prepare daily report for Head Host and FOM
准备好日常报表并交给总管家
 
 
要求学历及资质：
Education/Certifications:
 
1.Bilingual(English and Chinese)双语（英文及中文）
 
2. At least 3 years equivalent experience in a similar role. Experience in a pre-opening capacity in a similar role would be highly advantageous.
三年以上类似工作经验，同等工作经验者优先

关于我们About us裸心酒店管理（上海）有限公司成立于2007年，是一家融合酒店设计、开发和管理的公司。我们倡导“裸心”理念，让生活远离城市喧嚣，让生命回归自然纯净，让心灵找回自我平衡。裸心是可持续发展度假酒店的先驱者，致力于为客人提供独一无二、融入自然的度假体验。裸心是一个快速成长的公司，可以提供极佳的就业机会及工作环境。截至目前，包括上海总部及裸心丨谷和裸心丨堡度假村，以及即将开业的苏州裸心丨泊&南京裸心丨岭度假村。我们的成员已超过九百人。在未来的五到十年间，裸心计划扩展到十个度假村。以一个经营酒店的公司而言，我们提供的职位大部分与客服密不可分。此外，我们在总部也提供项目开发、销售、市场、公关、人力资源、建筑设计及其他相关岗位。naked Retreats, founded in 2007, is a design consulting, hoteldevelopment and management company. We create accessible retreats from thehectic city lifestyle; a place to regain balance and restore oneself throughcloseness to nature. We are pioneers in sustainable nature retreats and giveguests unique and rewarding personal experiences in stunning naturalenvironments.naked Retreats is a fast growing company that offers an excitingcareer. We currently employ over four hundred staff between our headquarteroffice in Shanghai,naked Stables and naked Castle in Moganshan.Pro-opening naked Water in Suzhou & naked Forest in Nanjing。 We are planning to expand toten properties in China within the next five to ten years. As a hotelmanagement company, the majority of our positions are at the resorts in theguest services sector. However, we also have exciting positions in our Shanghaiheadquarters in development, sales, marketing and communications, humanresources, architectural design and other hospitality related sectors.裸心人才naked Talents裸心在人才招聘方面，特别注重的是，要能切实体会公司创建的理念，并且能够在日常生活中身体力行，落实永续、环保、健康的生活方式，与自然和谐相处。naked Retreats looks for people who understand and can play a part inwhat we as a company believe in: that we should live a sustainable,environmentally friendly, healthy life, as close as possible to nature.我们提供富有竞争力的薪资和待遇，期待您加入裸心，成为裸心人。清新，乐活，绿色，精彩  Fresh，Fun，Green，Great