收藏 
微信
举报
Core Responsibilities:
1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. Handle all incoming and outgoing calls accurately and courteously.
处理所有住店客人和店外客人电话，提供准确，礼貌的电话接听服务。
2. Address guests by name whenever possible.
任何时候都尽量称呼客人姓名。
3. Respect guest privacy.
尊重客人隐私。
4. Handle guests needs or requests and report complaints to the Manager.
处理客人需求，如有客人投诉及时向经理汇报。
5. Should be aware of local telephone listings and frequently dialed numbers.
对本地通讯录和常用电话号码熟悉。
6. Maintains a clean work environment with other FO staff.
与前厅部其他员工一起保持办公室的整体环境整洁有序。
7. Attend to all guest queries and requests promptly.
对所有客人的问询和需求迅速做出反应。
8. Work with other Operators to maintain resort Information.
与其他接线员协作确保度假村信息的及时更新。
9. Maintain inter-departmental relationships to ensure seamless customer service.
保持部门内部良好沟通确保客人服务无缝连接。
10. Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge.
明白自己的工作职责并且能够主动寻求任何可以提升自己工作能力的机会以提升自我工作能力。
11. Interact with department and resort staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication.
积极与部门或度假村其他员工互动，培养和谐的工作氛围，提升团队合作精神确保有效的双向沟通。
12. Update daily event information and daily naked activity report.
更新每日宴会信息及每日裸心报告。
13. Tracking host responding time.
追踪管家&司机回应时间。
14. Send naked Greeting SMS to the second day FIT arrival guest.
发送欢迎短信给第二天到的散客。
15. Prepare VIP welcome card & amenity, and arrange host to deliver them in time.
准备VIP欢迎卡片及礼品,并安排管家及时送达。
16. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
熟知酒店各项安全规章制度，了解紧急救护，火警和紧急事件的处理流程，能正确使用灭火器等消防器材。
17. Initiate action to correct a hazardous situation and notify management of potential dangers.
及时对危险的情况采取补救措施，并对管理层汇报潜在的危险。
18. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly。
对度假村的安全设备,急救护理措施及其它紧急状况的处理程序熟悉并能熟练操作。
19. Log security incidents and accidents in accordance with hotel requirements.
按照酒店的要求，记录安全事故和意外事故。
工作技能技巧要求:
Core Competencies & Technical Knowledge/skills:
PHYSICAL身体
- Neat appearance
打扮整洁
- Articulate
口齿清晰
- Healthy
身体健康
语言能力：英语-良好年龄要求：22-35岁 
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
酒店业--国内高端酒店/5星级
100-499人
外商独资．外企办事处
关于我们About us裸心酒店管理（上海）有限公司成立于2007年，是一家融合酒店设计、开发和管理的公司。我们倡导“裸心”理念，让生活远离城市喧嚣，让生命回归自然纯净，让心灵找回自我平衡。裸心是可持续发展度假酒店的先驱者，致力于为客人提供独一无二、融入自然的度假体验。裸心是一个快速成长的公司，可以提供极佳的就业机会及工作环境。截至目前，包括上海总部及裸心丨谷和裸心丨堡度假村，以及即将开业的苏州裸心丨泊&南京裸心丨岭度假村。我们的成员已超过九百人。在未来的五到十年间，裸心计划扩展到十个度假村。以一个经营酒店的公司而言，我们提供的职位大部分与客服密不可分。此外，我们在总部也提供项目开发、销售、市场、公关、人力资源、建筑设计及其他相关岗位。naked Retreats, founded in 2007, is a design consulting, hoteldevelopment and management company. We create accessible retreats from thehectic city lifestyle; a place to regain balance and restore oneself throughcloseness to nature. We are pioneers in sustainable nature retreats and giveguests unique and rewarding personal experiences in stunning naturalenvironments.naked Retreats is a fast growing company that offers an excitingcareer. We currently employ over four hundred staff between our headquarteroffice in Shanghai,naked Stables and naked Castle in Moganshan.Pro-opening naked Water in Suzhou & naked Forest in Nanjing。 We are planning to expand toten properties in China within the next five to ten years. As a hotelmanagement company, the majority of our positions are at the resorts in theguest services sector. However, we also have exciting positions in our Shanghaiheadquarters in development, sales, marketing and communications, humanresources, architectural design and other hospitality related sectors.裸心人才naked Talents裸心在人才招聘方面，特别注重的是，要能切实体会公司创建的理念，并且能够在日常生活中身体力行，落实永续、环保、健康的生活方式，与自然和谐相处。naked Retreats looks for people who understand and can play a part inwhat we as a company believe in: that we should live a sustainable,environmentally friendly, healthy life, as close as possible to nature.我们提供富有竞争力的薪资和待遇，期待您加入裸心，成为裸心人。清新，乐活，绿色，精彩 Fresh，Fun，Green，Great
