• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 帅哥美女多
• 人性化管理

概述：
Overview:

给所有酒店住客和日间水疗中心客人提供高水平的专业、效率高和优质的服务.
Efficient and quality service to all Hotel Guests and Day Spa Guests.

主要工作职责:
Core Responsibilities:

日常管理和训练  Day
to Day Management and Training 
 
·        
按照水疗中心操作步骤工作，并给水疗领班意见反饋，从而适当的微调相关标准。
Follow the Spa procedures are adhered to and provide feedback to the Spa
Captain in order to fine tune the standards where applicable.
·        
推广和推销水疗中心一切范畴；水疗会籍、日间水疗组合和疗程、推销规划和零售品牌产品系列等。
To promote and sell all aspects of the Spa; spa Memberships, Day Spa
packages and treatments, merchandising and retail branded lines etc.
·        
按照要求供应食物和饮料。
Serve food and drinks as required.
·        
达到零售产品销售的日常目标，每天/每星期跟水疗领班加以讨论。
Achieve
the daily targets for retail product sales and discuss with the Spa Captain on
a daily / weekly basis.
·        
确保把所有疗程预订输入水疗中心软件系统。必须透过水疗中心接待处控制所有会籍。
Ensure
all treatment bookings are entered in to the Spa Software system. All
membership bookings must also be controlled via the Spa Reception. 
·        
应用一切换售促销技能，把这些销售工具作为水疗之旅的部分。
Attend
training selling in upselling techniques and implement these sales tools as
part of the Spa Journey.
·        
确保所有客户填好健康咨询表。
Assist with all ordering and stock taking.
·        
本着专业和有礼的态度处理电话查询。
Handle
all telephone enquiries in a professional and courteous manner.
·        
确保您拥有一定认识，从而协助客户预订疗程和购买零售产品。
Ensure you
have sufficient knowledge to assist clients regarding treatment bookings and
purchasing retail products.
·        
定期接受水疗领班提供疗程项目和零售产品知识的训练，每节表现将记录在各自的训练纪录表上。
Complete
regular training with the Spa Captain on the treatment menu and retail product
knowledge with each session entered on their Training Record
·        
了解日常的疗程预订时间表，在营业期间给疗程团队告知任何相关改动。
To be fully
aware of the daily treatment booking schedules and to keep the Therapy teams
updated with any changes throughout the day.
·        
确保您因应业务需求，按照编排的时间休息。
Ensure that you take your break at the scheduled time around the
business demands.
·        
正确的处理客人帐单，并严守现金处理程序。
Process all client bills accurately and adhere to the cash handling.
·        
协助水疗总监完成日间水疗和会所会籍水平的范畴，达成每月和年终预算。
To assist the Spa Director in achieving monthly and year-end budgets for
the Day Spa and Club Membership levels.
·        
确保套用所有客人服务和品牌标准；包括迎接/送别客人、以客人名字称呼对方、欢迎茶等，从而达到最高的服务水平。
Ensure all
guest service brand standards; Guest greeting / farewell, use of Guest name, welcome
Teas etc. is used in order to achieve the highest level of service.
·        
按照业务要求，引领酒店客人参观水疗中心。
Tour hotel guests around the Spa in accordance with the business
requirements.
·        
在水疗中心各处储存和展示零售产品和推销规划商品。
Ensure the
retail products and merchandising items are stocked and displayed throughout
the Spa.

沟通  Communication 

·        
跟水疗主管和酒店与水疗中心其他主要部门维持清晰的沟通脉络。
Maintain clear lines of communication with the Spa Supervisor and other
key departments within the Hotel and Spa.
·        
按照需要，出席酒店和各个部门会议。
	Attend Hotel Meetings as
required.
·        
在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。
Complete a detailed handover at the end of each shift either verbally or
via the handover diary. 

市场情报  Market Intelligence 

·        
掌握有关行业最佳守则，以及市场最新疗程/服务的信息。
Keep up to date with the industry best practices and latest treatments /
services in the market place. 

人力资源发展  Human Resource Development 
 
·        
如有需要，参与理疗师第二轮面试的技能测试环节（担当接受疗程人士而已）。
Participate in trade
tests for Therapist 2nd interviews if required (treatment model
only).

其他  Other 
 
·        
准时上班，穿上正确的制服和配戴显示名字的胸牌。
Report for duty punctually wearing the correct uniform and name badge.
·        
维持高水平的个人外表和卫生，贯彻酒店和部门的打扮标准。
Maintain a high standard of personal appearance and hygiene and adhere
to the Hotel and department grooming standards.
·        
任何时候也提供友善、有礼和专业的服务。
Provide a friendly, courteous and professional service at all times.
·        
履行每天开业和终止营业所需的职务。
Carry
out opening and closing duties as required.

健康和安全  Health and Safety 
 
·        
全面了解酒店健康和安全政策，以及消防程序。
Be fully
aware of the Hotel Health and Safety policy and Fire Procedures.
·        
在任何时候也采用安全的工作守则，紧守健康和安全要求。
Adhere to
health and safety requirements by using safe working practices at all times.


·        
执行任何管理层委托的工作。
Perform
any duties assigned by the Management that deemed necessary. 
工作技能技巧要求:
Core Competencies& Technical
Knowledge/skills:

工作技能 / 知识  Job Skill / Knowledge 
·        
外表得体，拥有良好的时间管理技巧。
Well presented with good time management.
·        
出色的沟通技巧。
Excellent communication skills.
·        
跟同事合作无间，能跟所有同事发展良好的合作关系。
Good team player & able to develop sound working relationships with
all colleagues.
·        
拥有良好的人际沟通技巧
Good interpersonal skills.
·        
说话得体，和蔼可亲和充满自信。
Well spoken, pleasant and confident.
·        
标准的电话应对态度。
Standard Telephone Manner.

电脑知识  Computer
Knowledge
	拥有Word、Excel和PowerPoint电脑知识为佳。
Computer
knowledge on: Word, Excel and PowerPoint are essential.
·        
懂得水疗中心软件系统应用。
Spa software
applications.
语言能力  Language Proficiency 
·        
英文流利为佳。
Proficiency
in English is desirable.
·        
在母语以外，能懂得第二语言为佳。
Knowledge of
a second language other than native language is desirable.
经验  Experience 
·        
具备至少1 年在酒店、水疗中心接待处工作的经验。
	At
least 1 years’ working experience in a Hotel, Spa Reception role.


要求学历及资质：
Education/Certifications:

·        
必须具备大学、深造文凭或相等的休闲/酒店行业专业资格。
University or post-graduate
diploma or equivalent professional leisure / hotel qualification is required. 

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