招聘裸叶水疗中心接待 SPA Receptionist_裸心谷&裸心堡招聘信息-最佳东方

概述：

Overview:

给所有酒店住客和日间水疗中心客人提供高水平的专业、效率高和优质的服务.

Efficient and quality service to all Hotel Guests and Day Spa Guests.

主要工作职责:

Core Responsibilities:

日常管理和训练 Day

to Day Management and Training

按照水疗中心操作步骤工作，并给水疗领班意见反饋，从而适当的微调相关标准。

Follow the Spa procedures are adhered to and provide feedback to the Spa

Captain in order to fine tune the standards where applicable.

推广和推销水疗中心一切范畴；水疗会籍、日间水疗组合和疗程、推销规划和零售品牌产品系列等。

To promote and sell all aspects of the Spa; spa Memberships, Day Spa

packages and treatments, merchandising and retail branded lines etc.

按照要求供应食物和饮料。

Serve food and drinks as required.

达到零售产品销售的日常目标，每天/每星期跟水疗领班加以讨论。

Achieve

the daily targets for retail product sales and discuss with the Spa Captain on

a daily / weekly basis.

确保把所有疗程预订输入水疗中心软件系统。必须透过水疗中心接待处控制所有会籍。

Ensure

all treatment bookings are entered in to the Spa Software system. All

membership bookings must also be controlled via the Spa Reception.

应用一切换售促销技能，把这些销售工具作为水疗之旅的部分。

Attend

training selling in upselling techniques and implement these sales tools as

part of the Spa Journey.

确保所有客户填好健康咨询表。

Assist with all ordering and stock taking.

本着专业和有礼的态度处理电话查询。

Handle

all telephone enquiries in a professional and courteous manner.

确保您拥有一定认识，从而协助客户预订疗程和购买零售产品。

Ensure you

have sufficient knowledge to assist clients regarding treatment bookings and

purchasing retail products.

定期接受水疗领班提供疗程项目和零售产品知识的训练，每节表现将记录在各自的训练纪录表上。

Complete

regular training with the Spa Captain on the treatment menu and retail product

knowledge with each session entered on their Training Record

了解日常的疗程预订时间表，在营业期间给疗程团队告知任何相关改动。

To be fully

aware of the daily treatment booking schedules and to keep the Therapy teams

updated with any changes throughout the day.

确保您因应业务需求，按照编排的时间休息。

Ensure that you take your break at the scheduled time around the

business demands.

正确的处理客人帐单，并严守现金处理程序。

Process all client bills accurately and adhere to the cash handling.

协助水疗总监完成日间水疗和会所会籍水平的范畴，达成每月和年终预算。

To assist the Spa Director in achieving monthly and year-end budgets for

the Day Spa and Club Membership levels.

确保套用所有客人服务和品牌标准；包括迎接/送别客人、以客人名字称呼对方、欢迎茶等，从而达到最高的服务水平。

Ensure all

guest service brand standards; Guest greeting / farewell, use of Guest name, welcome

Teas etc. is used in order to achieve the highest level of service.

按照业务要求，引领酒店客人参观水疗中心。

Tour hotel guests around the Spa in accordance with the business

requirements.

在水疗中心各处储存和展示零售产品和推销规划商品。

Ensure the

retail products and merchandising items are stocked and displayed throughout

the Spa.

沟通 Communication

跟水疗主管和酒店与水疗中心其他主要部门维持清晰的沟通脉络。

Maintain clear lines of communication with the Spa Supervisor and other

key departments within the Hotel and Spa.

按照需要，出席酒店和各个部门会议。

Attend Hotel Meetings as

required.

在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。

Complete a detailed handover at the end of each shift either verbally or

via the handover diary.

市场情报 Market Intelligence

掌握有关行业最佳守则，以及市场最新疗程/服务的信息。

Keep up to date with the industry best practices and latest treatments /

services in the market place.

人力资源发展 Human Resource Development

如有需要，参与理疗师第二轮面试的技能测试环节（担当接受疗程人士而已）。

Participate in trade

tests for Therapist 2nd interviews if required (treatment model

only).

其他 Other

准时上班，穿上正确的制服和配戴显示名字的胸牌。

Report for duty punctually wearing the correct uniform and name badge.

维持高水平的个人外表和卫生，贯彻酒店和部门的打扮标准。

Maintain a high standard of personal appearance and hygiene and adhere

to the Hotel and department grooming standards.

任何时候也提供友善、有礼和专业的服务。

Provide a friendly, courteous and professional service at all times.

履行每天开业和终止营业所需的职务。

Carry

out opening and closing duties as required.

健康和安全 Health and Safety

全面了解酒店健康和安全政策，以及消防程序。

Be fully

aware of the Hotel Health and Safety policy and Fire Procedures.

在任何时候也采用安全的工作守则，紧守健康和安全要求。

Adhere to

health and safety requirements by using safe working practices at all times.

执行任何管理层委托的工作。

Perform

any duties assigned by the Management that deemed necessary.

工作技能技巧要求:

Core Competencies& Technical

Knowledge/skills:

工作技能 / 知识 Job Skill / Knowledge

外表得体，拥有良好的时间管理技巧。

Well presented with good time management.

出色的沟通技巧。

Excellent communication skills.

跟同事合作无间，能跟所有同事发展良好的合作关系。

Good team player & able to develop sound working relationships with

all colleagues.

拥有良好的人际沟通技巧

Good interpersonal skills.

说话得体，和蔼可亲和充满自信。

Well spoken, pleasant and confident.

标准的电话应对态度。

Standard Telephone Manner.

电脑知识 Computer

Knowledge

拥有Word、Excel和PowerPoint电脑知识为佳。

Computer

knowledge on: Word, Excel and PowerPoint are essential.

懂得水疗中心软件系统应用。

Spa software

applications.

语言能力 Language Proficiency

英文流利为佳。

Proficiency

in English is desirable.

在母语以外，能懂得第二语言为佳。

Knowledge of

a second language other than native language is desirable.

经验 Experience

具备至少1 年在酒店、水疗中心接待处工作的经验。

least 1 years’ working experience in a Hotel, Spa Reception role.

要求学历及资质：

Education/Certifications:

必须具备大学、深造文凭或相等的休闲/酒店行业专业资格。

University or post-graduate

diploma or equivalent professional leisure / hotel qualification is required.

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