• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 帅哥美女多
• 人性化管理

Job description
工作职责：
Assist the General
Manager in overall daily operations and management of the hotel. As the second-in-command
of the hotel, ensure efficient coordination among front office, housekeeping, F&B,
engineering, activities and other departments,guarantee 24-hour smooth
operation of the hotel,and be responsible for the overall operational efficiency
and service quality of the hotel.
协助总经理统筹酒店日常运营管理工作，作为酒店第二负责人，确保前厅、客房、餐饮、工程、活动中心等各部门高效协同，保障酒店24小时顺畅运转，对酒店整体运营效率和服务质量负责。
Equipped with
extensive experience in guest service and resort activities planning and the
continuous improvement of customer satisfaction.
具有丰富的对客服务及活动策划经验，能推动酒店对客活动多样性及客户满意度持续提升。
Lead service
quality control, conduct regular inspections of hotel guest rooms, public
areas,back-of-house facilities and various business outlets, supervise the
implementation of service standards, analyze guest feedback (OTA
reviews,satisfaction surveys, etc.), formulate and promote service improvement
plans to enhance guest experience and loyalty.
主导服务质量管控，定期巡查酒店客房、公共区域、后台设施及各营业网点，监督服务标准落地，分析宾客反馈(OTA评论、满意度调查等)，制定并推进服务提升方案，提升宾客体验与忠诚度。
Handle various
emergencies in the hotel (safety hazards, major guest complaints, equipment
failures,etc.), respond quickly and dispose scientifically, coordinate internal
and external resources to minimize the negative impact of events, and ensure
the personal and property safety of guests and employees.
Coordinate and
maintain customer relationships, participate in the reception of important
guests, and shape a good internal and external image of the hotel.
处理酒店各类突发事件(安全隐患、宾客重大投诉、设备故障等)，快速响应、科学处置，协调内外部资源，最小化事件负面影响，保障宾客与员工人身及财产安全。
维护客户关系，参与重要宾客接待，塑造酒店良好内外形象。
Qualifications：
任职资格:
Have no less than
two years of relevant working experience as deputy senior management in
international luxury brand hotels.
Profoundly
familiar with the operational workflows, institutional policies and standard
operating procedures of all departments.
Possess proficient
English skills in reading, writing and daily verbal communication.
Bachelor’s degree or above.
Candidates with
solid front office or operation Service working background are highly
preferred.
任职于国际高端 / 奢华酒店品牌，拥有 2 年及以上行政经理、运营总监同等岗位任职经历
熟悉各部门工作流程和政策和标准的操作程序
可以用英语阅读、写作和会话。
本科及以上学历
优先考虑前厅房务或运营服务背景候选人

关于我们About us裸心酒店管理（上海）有限公司成立于2007年，是一家融合酒店设计、开发和管理的公司。我们倡导“裸心”理念，让生活远离城市喧嚣，让生命回归自然纯净，让心灵找回自我平衡。裸心是可持续发展度假酒店的先驱者，致力于为客人提供独一无二、融入自然的度假体验。裸心是一个快速成长的公司，可以提供极佳的就业机会及工作环境。截至目前，包括上海总部及裸心丨谷和裸心丨堡度假村，以及即将开业的苏州裸心丨泊&南京裸心丨岭度假村。我们的成员已超过九百人。在未来的五到十年间，裸心计划扩展到十个度假村。以一个经营酒店的公司而言，我们提供的职位大部分与客服密不可分。此外，我们在总部也提供项目开发、销售、市场、公关、人力资源、建筑设计及其他相关岗位。naked Retreats, founded in 2007, is a design consulting, hoteldevelopment and management company. We create accessible retreats from thehectic city lifestyle; a place to regain balance and restore oneself throughcloseness to nature. We are pioneers in sustainable nature retreats and giveguests unique and rewarding personal experiences in stunning naturalenvironments.naked Retreats is a fast growing company that offers an excitingcareer. We currently employ over four hundred staff between our headquarteroffice in Shanghai,naked Stables and naked Castle in Moganshan.Pro-opening naked Water in Suzhou & naked Forest in Nanjing。 We are planning to expand toten properties in China within the next five to ten years. As a hotelmanagement company, the majority of our positions are at the resorts in theguest services sector. However, we also have exciting positions in our Shanghaiheadquarters in development, sales, marketing and communications, humanresources, architectural design and other hospitality related sectors.裸心人才naked Talents裸心在人才招聘方面，特别注重的是，要能切实体会公司创建的理念，并且能够在日常生活中身体力行，落实永续、环保、健康的生活方式，与自然和谐相处。naked Retreats looks for people who understand and can play a part inwhat we as a company believe in: that we should live a sustainable,environmentally friendly, healthy life, as close as possible to nature.我们提供富有竞争力的薪资和待遇，期待您加入裸心，成为裸心人。清新，乐活，绿色，精彩  Fresh，Fun，Green，Great