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岗位职责
1.直接管理及领导行政楼层;
2.运用管理技巧调动和提高员工工作积极性;
3.同所有的宾客建立良好的公共关系;
4.保证行政楼层在整洁的环境下为宾客提供服务;
5.迎接VIP宾客到店及陪同到房间;
6.与前台紧密联系确保行政楼层各信息和工作的准确性;
7.亲自接受宾客投诉及有效地及时处理。
岗位要求
1.大专学历或同等文化程度。具有3年以上同岗位或相近工作经验。
2.热爱酒店工作,反应敏捷,形象好气质佳。
3.能用流利的英语与客交流。
4.优秀的团队管理能力。5.优秀的客诉处理能力。
Melia Hotels International is one of the largest hotel companies in the world and the largest hotel chain in Spain in both resort and city hotels.The company currently operates more than 370 hotels in 40 countries and 4 continents under its brands: Melia, Gran Melia, ME by Melia, Paradisus, Innside by Melia, TRYP by Wyndham, Sol Hotels and Club Melia.Gran Melia Hotels & Resorts is the first Spanish Luxury brand. Evokes the essence of Spanish culture, simple pleasures, connection to the land, respect for things done well, and understated elegance in every detail.Gran Melia Zhengzhou is centrally located luxury 5 star hotel, just next to Zhengzhou East Railway Station. This luxury hotel has a total of 387 rooms including suites, 5 F&B outlets, meeting room facilities including a Ballroom 800 sq. meters and a Fitness Center and SPA including gym, yoga room, sauna, steam room, Jacuzzi, swimming pool, hair salon, and 5 SPA treatment rooms. Stunning architecture, timeless luxury with an avant-garde flair and a commitment to outstanding service with Spanish passion make this hotel an iconic and popular luxury hotel in Zhengzhou. 美利亚国际酒店集团是世界上最大的酒店集团之一,也是西班牙最大的度假酒店和城市酒店连锁集团。该集团目前在40个国家和4个大洲经营着370多家酒店,旗下品牌包括:Melia、Gran Melia、ME by Melia、Paradisus、Innside by Melia、TRYP by Wyndham、Sol hotels和Club Melia。盛美利亚酒店品牌是美利亚国际酒店集团旗下最奢华的酒店品牌之一。淋漓尽致的体现了西班牙文化的精髓,简单的快乐,与土地的联系,对做好事情的尊重,以及每一细节的优雅把握。计划于2020年盛装开幕的郑州盛美利亚酒店是一家地处高铁商圈中心地区的奢华型五星级酒店,毗邻郑州东站。酒店拥有387间客房,包含套房,5个餐厅,会议厅设施包括一个800平方米的宴会厅。设有健身中心和水疗中心,包括健身房、瑜伽房、桑拿房、蒸汽房、按摩浴缸、游泳池、美发沙龙和5个水疗按摩室。瑰丽的建筑,奢华的摩登演绎,致力于西班牙热情的卓越服务,将使郑州盛美利亚酒店成为郑州都市奢华度假酒店的行业标杆。