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上海苏宁宝丽嘉酒店 BELLAGIO SHANGHAI

    职位:Room Attendant 客房服务员

  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:3千-4千
  • 职位有效期:2020-06-04至2020-07-04

岗位职责/职位描述

 JOB SUMMARY  岗位描述      

Reporting  directly to the Housekeeping Supervisor, the Room Attendant is responsible  for the cleanliness and supplying of guest rooms, residences and the comfort  of all guests as set by the hotel procedures and standards.  

直接向客房部主管汇报,楼层服务员负责客房,住客房卫生清洁及物品补充,按照酒店程序和标准操作给所有客人提供舒适的环境。      


JOB  RESPONSIBILITIES  工作职责      

1.Conduct self in a professional manner at all times. Adheres to the  established standard of conduct and house rules, fire regulations, and  department procedures and policies;  

任何时候要以一种职业化素养来引导自我,遵守已建立的管理标准和规定、防火规章制度、部门标准程序及政策;  

2.Dress in issued uniform and ensures a neat, clean, and tidy appearance  at all times;  制服穿着干净,整洁任何时候要保持整齐的外表;  

3.Report to work on time. Is aware of schedule at all times and if  unable to attend work, notifies the Supervisor in adequate time;  

班次变动要及时汇报,任何时候要熟知时间安排表,如不能出席工作,需在合适的时间通知主管;

4.Pick-up work assignments from the Housekeeping Department, and review  for any questions;  

接受客房部门已分配工作任务并提出疑问;  

5.Sign in/out on the payroll sheet or swipe id card in/out and floor  keys;  

在出勤表上签到/签退并刷上/下班卡;  

6.Report to assigned areas(s) with required keys, equipment, supplies,  etc. ;  

领取区域钥匙、设备、日常用品等等;  

7.Clean guest rooms following the established procedures and standards;  

按照操作程序和标准清洁客房;  

8.Check for any discrepancies on the Room Attendant’s Report;

检查报告楼层管辖区域内的房态差异;  

9.Remove all garbage and recyclable items and place in the appropriate  bins inside the service area;  

收集所有的垃圾和可回收垃圾,放置到服务区域垃圾箱里;  

10.Report any damages or repairs and maintenance needed to Housekeeping;  

报告客房破损和维修项目;  

11.Report any items found in check-out rooms to Housekeeping;  向客房部报告房间遗留物;  

12.Call supervisor if work assignment is finished early for direction;  提前完成工作任务时告知主管;  

13.Perform other duties as assigned by management.  

完成管理层分配其它工作任务。      


JOB  QUALIFICATIONS  任职资格 


1.Good communication skills;

较好的沟通技巧;