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上海苏宁宝丽嘉酒店 BELLAGIO SHANGHAI

    职位:F&B Trainee 餐饮部实习生

  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2020-06-04至2020-07-04

岗位职责/职位描述

JOB SUMMARY

岗位描述

To ensure guests are provided with professional and courteous services according to brand standard.

根据品牌标准,确保客人收到专业而周到的服务。


JOB RESPONSIBILITIES

工作职责

Customer and Colleague Experience

宾客服务

• Ensures the delivery of exceptional guest service at all times.

确保始终提供优异的对客服务。

• Provides excellent service to internal customers in other departments as appropriate.

适当时为其他部门的内部客人提供优质服务。

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

• Maintains positive guest and colleague interactions with good working relationships.

与客人和同事保持基于良好工作关系的互动接触。

• Establishes a rapport with guests maintaining good customer relationships.

与客人建立并保持良好的客户关系。

Operational

营运

• Ensures that minimum brand standards have been implemented.

确保贯彻执行酒店最基本的品牌标准。

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

以支持和灵活的态度和“团队协作”的精神与其他部门合作。

• Maintains par stocks of all equipment and guest supplies as required.

按照要求维持所有物品和客用品的标准库存量。

• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.

向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。

• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

根据标准程序引领客人入座、接受点菜及为客人服务食品及饮料。

• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to guests.

向客人呈送菜单,回答客人问询并为客人提供关于食品、饮料及服务的建议。

• Clears and resets counters or tables at conclusion of each course.

在每次用餐结束后清理台面或餐桌并重新摆台。

• Fully conversant with all aspects of the POS System & Cashiering

熟悉操作Micros电脑电脑系统。

• Computes bill and accepts payment.

计算账单费用并收款。

• Performs the function of cashier as required.

按要求执行收银员职能。

• Verifies cash received ensuring only genuine money been collected.

核对收取的现金,确保所收现金都是真钞。

• Verifies all credit cards presented by guest before to validity of the card.

核对所有客人呈交信用卡,确保所有信用卡都在有效期内。

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

严格遵守财务部发出的关于收银及现金处理的政策和程序。

• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。

Other Duties

其他

• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.

理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。

• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。

• Exercises responsible behavior at all times and positively representing the hotel 。

在任何时间表现负责的行为,并以积极的形象代表酒店管理团队。

• Attends training sessions and meetings as and when required.

需要时参加培训课程和会议。

• Carries out any other reasonable duties and responsibilities as assigned/sidework

执行分派的任何合理任务和额外职责。


JOB QUALIFICATIONS

任职资格

• Oral and written fluency in English.

熟练的英语口语及书面表达能力