岗位职责:1. Operations
执行
➢ Liaise with Sales Department at point of initial negotiations with clients to assist Sales Department in providing profitable and efficient proposals
在与客户协商的初期,联络销售部以协助并提供有价值和有效的建议
➢ Review and evaluate all events bookings to ensure the most efficient use of public space, favorable contractual terms & conditions
审阅并评估所有宴会销售预定情况,以确保公共区域得到最有效的利用,争取到最有利的合同条款
➢ Foresight ability to direct Events Sales efforts according to market demand and want
根据市场需求,对宴会销售具有前瞻性的指导力
➢ Managed all events in the most creative manner towards creating a WOW effects
以创意效果为宗旨,以最有创意的姿态管理所有的宴会
➢ Should be a point person for inter-departmental cooperation and communication in the absent of Director of Events
在宴会销售总监不在期间,须作为部门内部起到主要协作和沟通的关键人物
➢ Ensures effective communication with clients and internal departments
确保在客户和部门各内部之间的有效沟通
➢ Ensures that each catering/meeting business is properly endorsed and assigned to a particular executive or coordinator he/she fits to handle the business
确保各类餐饮/会议得到合适的签署,并交由适合的具体执行人/协调人去执行
➢ Liaises with clients on finalizing details and give professional advice on set up and planning of events.
联络客户达成宴会的具体细节,给予专业的建议,提出宴会的计划部署
➢ Responsible for dissemination of groups related information to other departments i.e. issue banquet event order, group resume, and chair pre con meeting
需要其他部门的协作时,负责将本部门人力分工与其他部门协作,如发布宴会信息订单,团队信息,会议所需凳椅
➢ Resolves operational challenges surrounding catering
解决餐饮方面可能遇到的问题
➢ Presides over the BEO meetings done weekly with culinary and banquet services in the absent of Director of Events
在宴会销售总监不在期间,负责主持厨房和宴会服务人员的BEO周会
➢ Encourage up-selling and ensures all associates do the same
鼓励所有同事争取追加销售
2. Post Events Follow Up
会后跟进
➢ Involves concerned Sales Manager during post event meeting and post event follow such as sending thank you letter and post event evaluation form together
让相关销售经理在会后会上跟进,比如寄送出感谢信并附会后评估表格
➢ Verifies total charges and invoices prepared by Account Department and send to organizer
核实结账部门所提供的所有费用和发票并交至组织者
➢ Obtain feedback from clients and follow through with necessary points
获得客户回馈,跟进取得必要的评分
➢ Ensure customers satisfaction before, during and post event to insure retention and growth of business through referrals and repeat event
确保客户在会前、会中和会后的满意度以口碑和回头客率保持运营的活力和增长
任职资格:1. Neat and pleasant appearance.
仪表整洁
2. Articulate.
表达力强
3. Good Health.
身体健康
4. Excellent written and spoken Mandarin and English are a must
必须熟练书写和口头表达普通话和英语
5. University Graduate.
大学毕业
6. Knowledge in Corporate, Travel Industry, MICE market and Catering Sales
对公司、旅游行业、会展市场和餐饮销售有了解和认识
7. Ability and understanding of the market and competition
了解市场和竞争
8. At least 2-year experience in similar sales capacity
至少二年宴会销售经验
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