招聘operation manager_香格里拉客户体验&流程优化中心招聘信息-最佳东方

Duties/Responsibilities

1、Assist in executing strategic plans for the growth of the company so as to drive revenues & customers satisfaction for the group.

2、Identify changing operations needs of the corporate and make appropriate proposals/requisitions where needed.

3、Maintain operations cost within the corporate approved operation budget.

4、Provide accurate reports on productivity and revenue Key Performance Indicators.

5、To ensure that all the KPIs are within acceptable margins.

6、To ensure that proper monitoring and quality checks are done to maintain the highest standard of service provided to the customers.

7、To handle escalated cases which are beyond the capabilities of the team leaders.

8、Carry out staff care, staff management and staff development plan. Identify potential leaders among staff and make appropriate recommendations for promotion.

9、Take on any projects assigned by superior.

Position Qualifications

- Mandatory:

1、Minimum of University Degree in any discipline.

2、At least 3 years team management experience.

3、Professional presentation of self.

4、Proficiency in English and Mandarin (Oral and written)

5、Detail oriented.

6、Analytical, Independent and a self-starter.

7、Leadership qualities with excellent service orientation and the ability to drive a team to anticipate,meet and exceed customer expectations.

8、Ability to handle complaints and to deliver quality customer service.

-Highly Desirable:

1、Working experience in hotel or Call Centre industry.

2、Proficient in Cantonese.

香格里拉管理集团介绍集团名称香格里拉的灵感源自英国作家詹姆士‧希尔顿的著名小说《消失的地平线》，书中描绘了喜马拉雅群山一块宁静的土地“香格里拉”，居于这隅乐土的人视之为世外桃源。香格里拉集团于1971年在新加坡创立，并在当地开办第一间豪华酒店。时至今日，集团以香港为基地，在亚太、加拿大以及中东各主要城市经营超过100间豪华酒店及度假酒店，与此同时，我们正在全球扩展业务，短期内即将在亚洲、欧洲和北美开设新酒店。集团也设立了两大客户体验&流程优化中心，给旅客提供全天候的热线服务：香格里拉客户体验&流程优化中心（吉隆坡）、香格里拉客户体验&流程优化中心（中国）香格里拉客户体验&流程优化中心（中国）香格里拉客户体验&流程优化中心成立于2013年3月13日，位于毗邻广州国际会展中心，拥有超过500平方的宽敞明亮的办公区域，设施完备的全球预订系统，为香格里拉的尊贵客人提供全球香格里拉公司与度假公司预订服务，及香格里拉会会员服务并提供最优惠房价的保证。香格里拉客户体验&流程优化中心（中国）主要接听来自大中华区包括中国大陆，香港，台湾及澳门的客人的免费预订电话。香格里拉客户体验&流程优化中心虚席以待，职位充满挑战，应聘者需工作积极主动，成熟稳重。香格里拉集团现正在亚洲、中东、欧洲及北美地区扩展业务，这意味着香格里拉集团为有工作热情的仁人志士提供更多就业机会，我们将在集团内部为您提供充足的职业发展机会。有意者请上网申请：可直接发送简历至 recruitment.rcn@shangri-la.com 或 juice.lv@shangri-la.com 进行申请。如需了解香格里拉集团的更多情况，请点击：www.shangri-la.com ；只有初选合格的求职者会收到通知。我们所收集的信息仅供招聘使用。