• 五险一金
• 岗位晋升
• 年度旅游
• 人性化管理
• 集团免费房
• 做五休二
• 提供食宿
• 生日礼品
• 10天带薪假
• 技能培训

§  定期更新餐厅、酒店设施、紧急电话号码、名胜古迹和其他的信息。
Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.
§  确保遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
§  适时的为其他部门员工提供同样优质的服务。
Provides excellent service to internal customers as appropriate
§  熟悉掌握酒店的产品知识、服务及酒店政策。
Be familiar with the hotel’s products and services and policies.
§  礼貌并有效地处理客人和员工的投诉或询问，并将客人投诉立即汇报至副理或礼宾部经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Concierge Manager immediately.
§  与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
§  确保客人信息的历史记录得到精确的维护。
Ensures that guest history records are accurately maintained.
§  确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§  负责整理顾客意见调查结果，确保所有改进措施的贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§  确保全部的顾客留言、信件、传真和包裹正确迅速地分类及分发。
Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.
§  确保所有顾客需求和要求得到及时关注并以正确的方式处理，按照客人要求提供取送服务。
Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required.
§  确保将所有客人意见转达给副理/礼宾部经理，以便继续跟进。
Ensures guest comments are channelled to Assistant Manager/Concierge Manager for follow up.
§  始终确保迅速、准确和高效的电话和留言服务。
Ensures speedy, accurate and efficient telephone and message service at all times.
§  确保店内店外特殊会议和促销活动信息的准确。
Ensures accurate information of special events and promotions inside and outside of the hotel.
§  负责为客人提供打包服务。
Handles parcel wrapping for guests.
§  以支持和灵活的态度与其他礼宾部同事密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§  拥护和支持“群策群力”的精神。
Supports and embraces the spirit of “We work through Teams”.
§  确保熟知杭州酒店、餐厅及旅游信息。
Ensures accurate knowledge of hotels, restaurants and the tourism in Hangzhou
 

杭州柏悦酒店      尘世胜境，人间天堂Reflecting Paradise on Earth  人间有天堂，柏悦伴君赏——杭州柏悦酒店2016年9月28日盛大开业，为八方来客精彩开启酒店体验新境界。酒店隐身于摩天大厦之中，室内一派现代徽派宅院的典雅格调，地理位置优越，凭栏四望，满城锦绣尽收眼底：西湖碧水如镜、波澜不惊，国际化商业区车水马龙、熙来攘往，钱塘江水气象万千、滚滚东流。Opening in the third quarter of 2016, Park Hyatt Hangzhou will lead an exceptional new level of hospitality excellence.  The contemporary Jiangnan style residence in a skyscraper will feature panoramic views of serene West Lake, the area’s new cosmopolitan district and the vigorous Qiantang River. 酒店落户于著名的“万象城”，这个大型都市综合体集时尚、餐饮、娱乐于一体，地处杭州钱江新城，是全市首屈一指的休闲胜地。杭州柏悦酒店则处繁华而独辟清幽之境，居闹市而无车马之喧，以舒适宜人的氛围、体贴周到的服务、丰富多彩的体验款待天下有识之士。Located in the prestigious integrated MixC complex, which offers an abundance of fashion, dining and entertainment in the heart of the city’s central business district, the hotel will be an urban retreat for international connoisseurs, providing intimate experiences customized to meet individual preferences. 杭州柏悦酒店内设248间宽敞雅致的客房，其中包括22间豪华套房，其装潢布置全部出自著名室内设计公司Yabu Pushelberg之手。酒店有七家餐馆和酒吧，设计风格或古朴，或时尚，将传统与现代共冶一炉。顶楼餐厅更如一方世外之境——天窗之下，日可沐缕缕阳光，夜可观点点星辉；天台之上，体验漫步云端的唯美意境，尽享诗情画意的柏悦时光。Park Hyatt Hangzhou features 248 generously sized guestrooms, including 22 luxurious suites, all designed by Yabu Pushelberg.  Nestled in the city’s top destination, Park Hyatt Hangzhou features seven restaurants and bars with traditional and contemporary designs.  A top-floor dining room with roof lights and a sky terrace delivers a Hangzhou hotel experience above the clouds that is sophisticated and artful from every lifestyle perspective.