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对大堂、走廊、客房楼层和公共区域进行巡查。
Patrol lobby lounge, corridor, guest floor and public area.
与管理层、客人和员工进行面谈并询问,调查侵害、妨害、投诉、偷窃、暴力行为等事故。
Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro.
对公共区域的防火区、不安全的区域、丢失和无效的安全设备进行巡查。
Patrol public fireproofing area, unsafely area, lost control or unsafely equipment.
警告制造麻烦的人,并留意陌生的访客。
Warned someone who makes trouble, and make an attention to the stranger visitors.
协助事故中受伤的人,并写事故报告。
Assist the person who was injured in an accident, and make an accident report.
如发现可疑的访客,通知相关部门。
Inform correlative department immediately if found suspect visitor.
在紧急情况下,协助对员工的管理和执行。
Assist to administer and manage our associates in emergency situation.
对有嫌疑逃帐的客人,协助检查客人房间,确定嫌疑后,扣押客人的私人物品。
Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things.
处理并记录安全控制数据。
Handle and record the safety control data.
掌控并维护电子和电脑的遥控器。
Control and maintain electrical and computer remote.
协助酒店客人和员工的营运、服务。
Assist customer and associates operation, service.
确保所有的消防安全设备始终在指定的地方并且可以使用。
Ensure all fire equipment is available used in pointing place all the time.
确保所有消防通道出口出没有堵塞物。
Ensure no anything materials blocking the fire passage.
确保大堂里客人行李的安全。
Ensure guests luggage safety in lobby lounge.
指引抵店客人到办理入住登记的地方,同时为客人提行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
指引客人及来访者到任何酒店的设施。
Directs guests and visitors to any of the Hotel’s facilities.
根据上级或前台的安排为客人运送行李。
Transports guest’s luggage according manager or front office request.
如有机会,客人上下车时为客人开、关车门。
Opens and closes car doors for guests whenever the opportunity arises.
为离店及抵达的客人装、卸行李。
Loads and unloads guest’s luggage for arriving and departing guests.
为客人呼叫出租车并解答问询。
Hails taxi/ cabs and answers inquiries.
协助阻止车辆在行车道上乱停乱放。
Assists in preventing unauthorized parking in driveway.
确保入口处没有不受欢迎和未经许可的人员。
Assists in prevent entrance of unauthorised or undesirable persons.
协助阻止闲散人员和不受欢迎的人随意进入酒店。
Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves.
通过对人员进出的掌控,确保大堂的安全。
Ensure safety lobby by control person who arrive / leave hotel.
指挥酒店车道的交通。
Establishes efficient traffic control at the Hotel driveway.
遇到客人投诉或问题,如果不能立即解决,则向领班/副理汇报。
When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager if no immediate solution can be found
保证具有营销员的态度,并抓住酒店内的一切销售机会。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保对酒店和当地的产品高度了解。
Ensures a high level of product knowledge of hotel and local area.
确保提供高水平并持续的客户服务。
Ensures provide excellent service and durative customer service.
确保对酒店服务的完全了解。
Ensures have a complete understanding of guest service.
阅读所有与保安部有关的通知。
Reads all memos concerning Security.
杭州柏悦酒店 尘世胜境,人间天堂Reflecting Paradise on Earth 人间有天堂,柏悦伴君赏——杭州柏悦酒店2016年9月28日盛大开业,为八方来客精彩开启酒店体验新境界。酒店隐身于摩天大厦之中,室内一派现代徽派宅院的典雅格调,地理位置优越,凭栏四望,满城锦绣尽收眼底:西湖碧水如镜、波澜不惊,国际化商业区车水马龙、熙来攘往,钱塘江水气象万千、滚滚东流。Opening in the third quarter of 2016, Park Hyatt Hangzhou will lead an exceptional new level of hospitality excellence. The contemporary Jiangnan style residence in a skyscraper will feature panoramic views of serene West Lake, the area’s new cosmopolitan district and the vigorous Qiantang River. 酒店落户于著名的“万象城”,这个大型都市综合体集时尚、餐饮、娱乐于一体,地处杭州钱江新城,是全市首屈一指的休闲胜地。杭州柏悦酒店则处繁华而独辟清幽之境,居闹市而无车马之喧,以舒适宜人的氛围、体贴周到的服务、丰富多彩的体验款待天下有识之士。Located in the prestigious integrated MixC complex, which offers an abundance of fashion, dining and entertainment in the heart of the city’s central business district, the hotel will be an urban retreat for international connoisseurs, providing intimate experiences customized to meet individual preferences. 杭州柏悦酒店内设248间宽敞雅致的客房,其中包括22间豪华套房,其装潢布置全部出自著名室内设计公司Yabu Pushelberg之手。酒店有七家餐馆和酒吧,设计风格或古朴,或时尚,将传统与现代共冶一炉。顶楼餐厅更如一方世外之境——天窗之下,日可沐缕缕阳光,夜可观点点星辉;天台之上,体验漫步云端的唯美意境,尽享诗情画意的柏悦时光。Park Hyatt Hangzhou features 248 generously sized guestrooms, including 22 luxurious suites, all designed by Yabu Pushelberg. Nestled in the city’s top destination, Park Hyatt Hangzhou features seven restaurants and bars with traditional and contemporary designs. A top-floor dining room with roof lights and a sky terrace delivers a Hangzhou hotel experience above the clouds that is sophisticated and artful from every lifestyle perspective.