• 五险一金
• 带薪年假
• 技能培训
• 节日礼物
• 管理规范
• 包吃包住
• 人性化管理
• 岗位晋升
• 员工生日礼物

【职位描述】
Primary Responsibilities 主要职责
•Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
•Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
•Handles complaints promptly and efficiently, taking the necessary action, and informing the Front Office Manager or Welcomer Manager for follow up, where appropriate. Follow up with all guests to ensure satisfaction with problem resolution.
•Promotes ALL Loytalty program and its associated benefits to guests who are not already enrolled in the program. Ensures that existing ALL members receive personal and professional service that recognizes them as important guests and that their benefits are received.
•Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Welcomer Manager’s Checklist, Trace Reports, Credit Limit Check Report, High Balance Report, Online Back-up, Allocation of Rooms, Lost Interface, Pay-Masters, Discount and Rate Discrepancies, and Registration Cards.
•Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
•Adheres to the hotel credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and 3rd party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
•Manages costs effectively by minimizing and controlling expenses.
•To monitor guest service personnel constantly, ensuring that at all times.
•Resolves guest concerns , handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
•为顾客提供热情周到的接待，有效率的登记入住。
•维护宾客的档案及特殊爱好等，确保有效地预订。
•采取必要行动，及时有效的处理顾客的不满，适当的时候告知前厅部经理或欢迎大使经理。回访客人，确保客人对解决方法满意。
•确保为雅高心悦界会员提供优质专业的服务，引导宾客加入雅高忠诚会员项目。
•确保完成前台每日的工作任务：包括需熟悉、落实并跟进、、、、、、、及核对。
•严格遵守现金收付标准程序和流程，确保前台员工备用金金额无误，现金投账封包金额准确无误。
•收取现金、信用卡、代金券、公司或第三方付费等服务时要严格遵守酒店财务规定。
•控制花费，节约成本。
•监督团队为客人服务的质量，保证任何时候提供的服务都是高质量的。
•用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
Knowledge and Experience 知识与经验
•College graduated or above
•Has working experience in 5 star hotels Front Desk is a plus
•Professional groomed, warm personality, good interpersonal skill and service awareness
•Effective oral and written communications(Chinse and English)
•大专及以上学历
•有五星级酒店前台工作经验为佳
•形象专业，为人热情，具备较强的人际交往能力和服务意识
•具备良好的中英文口语及书写能力

【任职要求】
See Job Discription 请查看职位描述

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