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· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
· Ensure effective training programs are in place for the following:
o New Employee Orientation
o Train the Trainer
o Customer Service Training
o Technical job specific training (through certification of departmental standards and procedures)
o Supervisory Skills Training
o Management Development
o Fire, Life and Safety Training
o Selling Skills
o Employee retraining
· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
· Maintains all hotel training records
· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
· Attend departmental training session and critique performance
· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
· Assist Department Trainers in preparing and conducting departmental training and assess accordingly
· Prepare and monitor training programs for::
o Management Trainees
o Work Experience
o Hotel School Trainees, etc
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
· Produce monthly training reports for your Manager and the General Manager including:
· Liaise with other IHG Training Managers to share experiences and resources
· Liaise with educational institutions conducting hospitality and training courses
· Maintain current information and records of suppliers of training resources and materials
· Delivers briefings of all internal programmes to executive management and department heads
· Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
· Regularly communicates with staff and maintains good relations
· Works with Superior in the preparation and management of the Department’s budget
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