• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 全球免费房
• 凯悦员工价
• 领导好

确保遵守品牌承诺，在宾客到达酒店后及在酒店停留期间享受到超出其期望的服务。

Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.

根据各个区域（包括前台、客房和餐饮）的运营需要，协助各宾客服务员履行职责。

Assists with Host duties as requested and required due to operational needs in all areas including Rooms, Housekeeping and Food and Beverage

通过礼貌有效的方式处理所有客人的投诉和要求，并确保问题得到圆满解决。

Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

保证宾客满意度调查（HySat）得分达到或超越公司目标。

Ensure that Guest Satisfaction Survey （HySat） score is achieved or exceeds the corporate target.

与客人及同事建立起积极的交流互动并保持良好的工作关系。

Maintains positive guest and colleague interactions with good working relationships.

通过维持与宾客的良好关系与宾客建立友好关系。

Establishes a rapport with guests maintaining good customer relationships.

办理入住和退房程序，包括核对宾客付款细节、上传客户资料至公安系统及分配房间。

Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau and assigning a room.


完全了解房间和餐饮计算机系统。


Fully conversant with all aspects of the rooms and F&B systems.


严格遵守财务部要求的关于收银与现金处理的政策和程序。


Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.


监督团队预订，确保房间预先分配妥当和房间钥匙提前做好。

Oversees group reservations to ensure that they are pre-assigned and pre-keyed.

在酒店经理和总经理不在时，担任值班经理的职责。
Acts as Manager on Duty in the absence of the Hotel Managers and General Manager.

以支持和灵活的态度与酒店经理-宾客服务部和其他凯悦员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with the Hotel Manager - Guest Services and Hyatt Place associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit （LRA） and ensures that the relevant changes are implemented.
 
 

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