行政
Administration
§   保存部门所有协议，合同和报价的文件记录。
Maintains complete and supported records of all Agreements, Contracts and Quotations for the Department.
§   设立有效的文档索引，保证跟踪好所有房间维修报告。
Establishes an efficient trace File to ensure that all Room Maintenance Requests is properly tracked.
§   协助客房部经理确保部门顺畅有效的运转，并确保部门的运转严格遵照部门政策和程序进行。 
Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. 
§   将维修需求通知工程部。 
Raises job order to Engineering department for repair and maintenance work. 
§   与前厅部沟通房间状况。 
Communicate room status to Front Office. 
§   负责本部门内的沟通，将客人的要求反映给其他相关分部，做好本部门的翻译及文秘工作。 
Responsible for communication within housekeeping and other departments regarding guest requests and hotel staff. Renders secretarial and clerical services for housekeeping. 
§   写下会议的笔录和客房部经理的相关要求。 
Takes down and transcribes minutes of meetings and dictation from Housekeeping Manager. 
§   打出各种信件，备忘录，报告。
Types correspondence, memorandums, circulars, reports. 
§   处理本部门的相关信件。 
Opens / dispatches mail relative to the division. 
§   保持办公室用品的正常储备。 
Maintain office supply stock. 
§   如果需要，执行部门内特殊的职责。 
Performs special duties on relation with the division when requested. 
§   保证工作区域的干净、整洁。 
Maintain cleanliness of work area.
 
宾客服务 
Customer Service
§   确保随时提供部门的服务，并且是按部门操作手册里规定的标准有效地一惯地和礼貌地执行。
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.            
§   出席和参与所有部门的会议
Attends and contributes to all Meetings as required.
§   确保所有雇员随时提供礼貌的和专业的服。
Ensures all associates provide a courteous and professional service at all times.
§   以礼貌和有效的方式处理客人和员工的询问，如没有马上的解决办法要将投诉和问题上报，并及时反馈
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feed back to a prompt follow up.
 
营运 
Operational 
§  与客房部副理一起准备每周工作安排表，确保其反映行业需求和主要的绩效指示。 
Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. 
§  报告维修需求并进行跟进。 
Reports and follow-up on repair and maintenance work. 
§  确保完成所安排的定期工作。 
Ensures scheduled periodic works are carried out. 
§  根据酒店花束摆放需求联系花艺设计师。 
Liaises with Florists Designer regarding floral arrangement in the hotel, when necessary. 
§  协助客房部经理或副经理的采购需求。 
Assist Housekeeping Manager / Assistant Housekeeping Manager with purchase request. 
§  根据客人喜好，更新客史。 
Updates guest profile notes based on preference. 
§  在营运期间维护hotsos 系统。 
Maintains Hotsos during hours of operations.   
§  确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。 
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. 
§  熟悉紧急事件处理程序。 
Familiar with all Emergency Procedure. 
§  负责记录，贮存和保管所有的失物招领的物品。 
Responsible for recording, stocking and safekeeping of all lost and found items. 
§  将所有的工作报告、备忘录和信件输入电脑，并保存所有的文件。 
Types or inputs to computer all reports, memoranda and correspondence for Exec. Housekeeper and maintains file of same. 
§  将客房部的供货和设备的盘点情况输入电脑。 
Types or feeds into computer inventory reports of all Housekeeping supplies and equipment. 
§  对于部门内每位员工的个人档案作详细的记录，将所有的档案正确系统地做好标注。 
Responsible for all filing, including the personal files of individual staff of the department, labels all the files properly and systematically. 
§  准备所有办公室用品的需求。 
Prepares requisitions for all office supplies. 
§  按要求将确切数字输入电脑。 
Inputs in the computer specific data when requested. 
§  负责接打电话。 
Handles telephone incoming/outgoing calls. 
§  将文件按顺序保存好并将其更新。 
Maintains a logbook for lost and found items and recommends for disposal at appropriate time. 
§  对员工的出勤，岗位变动，年假，病假的情况作出记录。 
Keep personal records of employees, attendance sheets, change forms, annual leave, sick leave accident report etc. 
§  准备部门采购需求并跟踪采购情况。 
Prepare purchase requisition for housekeeping and follow-up progress of purchase orders. 
 
人事 
Personnel 
§  支持落实人本品牌, 示范并加强凯悦价值观和文化特性。 
Supports the implementation of "The People Brand", demonstrating and reinforcing Hyatt's Values and Culture Characteristics. 
 
其他 
Other Duties 
§  熟知酒店的员工手册内容，严格执行酒店的规章制度，尤其是有关消防，卫生，健康，与安全的政策和程序。 
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. 
§  保持高标准的个人形象和仪容仪表。 
Ensures high standards of personal presentation and grooming. 
§  始终对个人行为负责， 并且积极展现酒店和凯悦的形象。 
Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt. 
§  随着行业、公司和酒店的变化，对客房部职能作出相应调整。 
Responds to changes in the Housekeeping function as dictated by the industry, company and hotel. 
§  参加必要的培训和例会。 
Attends training sessions and meetings as and when required. 
§  完成其他合理分配的职责和任务。 
Carries out any other reasonable duties and responsibilities as assigned. 
§  能应对工作职责的变化。为了满足营业及客户服务需求 ，也许会有工作职责的变动，包括调任至其他部门/地区。 
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs. 
§  酒店依靠员工的灵活性以保证已达到的高标准的持续性。因此，此份工作职责仅作为最常用的工作职责的指南，如有需要，可进行修改和调整。 
The Hotel relies upon the flexibility of its associates to ensure the continuity of the high standards currently being achieved.  As such, this job description is only intended to be a guide to the most regularly performed duties and is subject to amendment and change as may be considered necessary from time to time. 
 
其他方面
Other Comments
§   职位属于“员工”级并享有相应的福利。
Position is ranked as “Associate” with related benefits provided.
§   积极参与前场营运的各项活动。
 Actively participate in operation team’s activities.

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