行政
Administration
§   协助更新并保存部门操作手则，反应部门的政策程序、工作步骤和执行标准，确保年度总结能够准确地反应出所有变化。
Assists with the development and maintenance of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
§   协助准备工程部年度经营计划，确保部门目标完全跟随酒店目标并满足员工需要。
Assists with the preparation of the annual Engineering Division Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of employees.
§   协助工程总监/经理准备并更新工程部预算，确保目标实现和成本有效控制。
Assists with the preparation and regular update of the Engineering Departmental Budget in close cooperation with the Director/ Manager of Engineering, ensuring targets are met and costs are effectively controlled.
§   不间断的监控和确保遗失和新建项目的合理处理。
Constantly monitors and ensures the proper handling and control of lost and found items.
§   合理分配工作，确保合同员工的最大生产效率。
Ensures proper work assignments to the contract workers ensuring maximum productivity.
 
 
营运管理
Operationals
 
§   按照要求，主管、监督和及时汇报所有工程部服务承包商的工作，并在其运营中提供协助。
As requested, supervises, monitors and reports on all Engineering Service Contractors associated with the operations of the property.
§   及时汇报所安装设备的改动变化，将损失降到到最低，并为日后的维护工作提供依据。
Reports on methods to modify installations to minimize waste of material and provide access for future maintenance.
§   对整个大楼进行常规检查，关注生活安全系统存在的问题，关注所有操作设备的状况。难以进入检查的地方应予以特别关注。
Regularly inspects the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be placed on areas of difficult access.
§   在所有操作领域保证有效的能源节约措施。
Executes effective management of preventive maintenance programme.
§   确保消防，生活及安全系统可运行。
Ensures fire, life and safety systems are operational.
§   对酒店客房，公共区域，服务区域提供良好维修和维护。
Performs repairs and maintenance work to all guest rooms, public and service areas of the hotel to ensure they are well maintained.
 
§   协助确保酒店物资，系统及运营程序符合现行法律法规，如有冲突告知工程经理。
Assists in ensuring that the property, its systems and the operational procedures comply with all the prevailing local and national codes, notifying the Engineering manager of areas of non-compliance, if any.
 
§   与其他部门主管以友好灵活的方式相处，以酒店的运营及客人的满意为大局。
Works closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
§   与工程部经理沟通，依据工作量和优先事宜协助准备每周工作时间表。
Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineering Manager.
 
§   每天检查工程部区域，确保设备的正常功能、清洁状况并高于房务部的要求。
    Performs routine inspection of Engineering areas, ensuring proper functioning of equipment, cleanliness and high housekeeping standards.
 
§   与其他部门友好灵活相处，贯彻“群策群力”的凯悦文化。
    Makes sure that Engineering associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
 
§   确保所有要求的维护保养工作准时完成，尤其关注与顾客密切相关的工作。
Ensures all maintenance requests are being completed on time and pays particular attention to guest related jobs.
§   积极参与设备维修事宜的讨论。
Participates and contributes in discussion related to modifications of equipment when required.
 
§   确保工程部储藏室的物资存货充足，并严格控制材料和库存的消耗。
Ensures the Engineering store and keeps close control on consumption of material and inventory.
 
§   协调订购备用零件以应对紧急维修并确保有充足的零件。
Coordinates and makes orders for spare parts while maintaining par stock for emergency requirements.
 
§   妥善保管存档各种设施设备的使用手册和配件。
Maintains a comprehensive library of manuals and spare parts list of all operational equipment.
 
§   制作零件和使用品的采购清单，提供给工程部经理确认以保证不断货。
Initiates and submits purchases request to the Engineering manager for approval prior to the purchases of parts and consumables.
 
§   密切控制所有设施的消耗，确保酒店所有部门能源的合理利用。
Monitors closely and controls all utility consumption ensuring optimum energy usage by all departments of hotel.
 
§   监控所有设备效能，为节能减少损耗提供建议。
Monitors energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
 
§   保存所有运行设备的操作手册和备用零件的清单。
Maintains a comprehensive library of manuals and spare parts list of all operational equipment.
 
§   亲自监督所有危险的工作，确保所有雇员严格按照安全操作程序进行。
Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees.
 
§   根据核准的功能请求表，安排工程部人员协助处理其它部门的特殊要求。
Arranges Engineering employees for all special requests from other operation departments as per approved function request sheets.
 
§   协助制作机房机械设备的年度保养计划。
Assists in the planning of yearly maintenance of plant room machinery and equipment.
 
§   确保工程部员工遵循所有工作区域的清洁程序，在工作时保护周围环境。
Ensures all Engineering employees adhere to the cleanliness of all work area, protecting the surroundings when executing jobs.
 
人员管理
People Management
§   监督协作工程部新员工的招募与遴选。根据酒店的指导以能力为基础的原则聘用有竞争力的员工。
Assists in the recruitment and selection of engineering associates if required. To follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
 
§   协助监督员工的出勤情况，确保他们正确穿着工服，保持高标准符合酒店及部门的仪容仪表标准的个人形象和卫生。
Assists to oversee the punctuality and appearance of all Engineering associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards
.
§   给具备能力和资源的雇员委派适当的工作和责任，在培养和发展雇员的同时确保营运标准和安全。
Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
§   灌输和支持主动培训和企业文化，并且密切与部门经理配合发展积极主动的部门培训员。
Instils and supports the Training initiative and philosophies of the company and works closely with the Departmental Heads in developing a team of active Departmental Trainers.
§   确保所有的领班和技工积极主动的进行培训和发展雇员。
Ensuring that all Team Leaders and technician take an active role in the training and development of associates.
 
§   发展和协助注重提高技能和知识的培训活动。
Develops and assists with training activities focused on improving skills and knowledge.
§   确保雇员完全理解并且遵守酒店规章制度。
Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.
§   关注雇员士气，提供表现的回馈和发展。
Monitors associates morale and provides mechanism for performance feedback and development.
§   主持年度表现发展管理，提供公正和正确的反馈。
Conducts annual Performance Development, providing honest and appropriate feedback.
 
总则
General
§   参加被要求参加的会议。
Attends and contributes to all Meetings as required.
§   确保部门的服务按照部门营运手册的细节按照完成的标准，高效的，具有一致性的和有礼貌的。
Ensures services provided by the Department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§   确保所有雇员任何时候都提供有礼貌的并且专业的服务。
Ensures all associates provide courteous and professional service at all times.
§   以有礼貌的和有效率的态度处理雇员询问，对投诉和不能立即解决的问题进行汇报。
Handles guest and associates enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§   在良好的工作关系中维护客人和雇员的相互交流。
Maintains positive guest and colleague interactions with good working relationships.
§   按时上班，穿着正确的制服随时符合酒店卫生和仪容仪表的标准。
Reports for duty punctually, wearing the correct uniform and adhering to the grooming and hygiene standards of the Hotel at all times.
§   确保高标准的个人展现。
Ensures high standards of personal presentation.
§   随时保持工作地点的干净整洁，为其他雇员树立榜样。
Keeps work place clean and tidy at all times, setting an example for other associates to follow.

广州增城凯悦酒店坐落于拥有国家级经济开发区、增城区工商业重镇之称的新塘镇，毗邻购物中心、甲级写字楼及产业办公一体的广州合生汇。酒店将现代简约风格与岭南韵味文化完美融合，诠释活力四射的商旅休闲体验。312间客房与套房和96间配套完善的公寓为您打造舒适雅致的专属空间，酒店设有咖啡厅、享悦中餐厅及大堂酒廊等餐饮设施，嘉宾轩可为行政楼层宾客提供高效私密的个性化服务，各式会议及宴会活动可在850平方米的大宴会厅里迸发灵感。此外酒店还将为宾客提供焕发活力的娱乐设施，如健身房及室内恒温泳池，而室内外儿童俱乐部则可满足宾客在旅途中的亲子需求。酒店地理位置优越，驱车约15分钟即可到达广州东部交通枢纽中心。