行政
Administration
§   确保工程部的各项活动与公司的各种政策相符合，以及在适当的时候确保酒店活动的执行。
Ensures that the engineering activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§   监督准备和更新部门的各种运营手册。
Oversees the preparation and update of individual Departmental Operations Manuals.
§   组织安排部门的沟通交流会议，必要时保证部门的情报通告会议的有效性和执行性。
Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
§   每日进行工作日志记录。
Maintains the Engineering Daily Log Book.
§   及时提交所有顾客/员工的突发事件报告。
Submits all guest/ employee incident reports on a timely basis.
§   依照酒店的“遗失和拾到”程序，处理并记录“遗失和拾到”项目。
Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.

营运管理
Operational
§   根据进度表开展有序的客房维修程序并监督之。
Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule.
§   监督全部维护保养工作，确保主机房按照营业要求持续不断的有效运作。
Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations.
§   确保所有燃料提前运抵，合理控制、贮存和使用，并建立相关的政策程序。
Assists in ensuring the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures.
§  与工程部工程师沟通，协助准备周的工作时间表以协调工作量的分配。
Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineer.
§   检查工程部区域，确保设备的正常功能、清洁状况并高于房务部的要求。
Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards.
§   监管并跟进特殊项目。
Supervises and carries out special projects.
§   确保所有要求的维护保养工作准时完成，尤其关注与顾客密切相关的工作。
Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs.
§   有必要时积极参与设备维修事宜的讨论。
Participates and contributes in discussion related to modifications of equipment when required.
§   确保工程部储物室的物资存货充足，并严格控制消耗量。
Maintains the engineering store and keeps close control on consumption of material and inventory.
§   监控所有设备效能，建议节能的方法以减少消耗。
Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage.
§   密切控制所有有效消耗，确保酒店所有部门能源的合理利用。
Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel.  
§   保存所有运行设备的操作手册和备用零件的清单。.
Maintains a comprehensive library of manuals and spare parts list of all operational equipment.
§   亲自监控所有有危险的工作，确保所有的雇员严格按照安全条例操作。
Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees.
§  根据核准的功能请求表，安排人员协助处理其它部门的特殊要求。
Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets.
§   关注并评估所有工程部员工的工作量和工作质量，汇报工程经理/值班工程师。
Assists in monitoring all Engineering employees on productivity and quality of work; reports to Engineering Manager/Duty Engineer.
§   与物料部跟进采购要求。
Follows up on purchasing requirements with Materials department.
§   确保工程部员工遵循所有工作区域的清洁程序，保护周围环境。
Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs.
§   一旦发现与相关设备及安装有关的安全反常现象，报告工程经理/值班工程师。
Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Engineering Manager/Duty Engineer.
 
薪资与生产力管理
Payroll & Productivity Management
§   实行效能薪水管理制度/采用灵活安排劳动力的方法。此系统基于灵活的聘用制度，招募全职和兼职雇员、多重技能和多项任务的员工。
Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible employee base (Full Time & Part Time employees), multi-skilling and multi-tasking.
§   指导下属以确保其生产力符合凯悦国际工程部营运手册要求的标准。
Directs subordinates to ensure productivity meets Hyatt International Engineering Operations Manual requirements.
§   回顾并不断寻找提高生产力的方法，确保所有员工按照高效的工作系统操作（如适用）并按照流水线的方式进行工作。
Reviews and constantly seeks productivity level improvements of all employees through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
人员管理
People Management
§   招聘，挑选，激励和发展工程部雇员根据营运，财务，行政体系工作并且确保雇员具备多样技能和完成不同的任务。
Recruits, selects, motivate and develop engineering associates to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks.
§   亲自管理、密切监督所有工程部员工的工作职责，以确保符合政策程序和法规。
Through hands-on management, supervises closely all Technicians in the performance of their duties in accordance with Policies & Procedures and applicable laws.
§   适当授权，储备充足的人手，培训发展人员并确保营运和安全的标准。
Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
§   灌输和支持主动培训和企业文化，并且密切与部门经理配合发展积极主动的部门培训员。
Instils and supports the Training initiative and philosophies of the company and works closely with the Departmental Heads in developing a team of active Departmental Trainers.
§   发展和协助注重提高技能和知识的培训活动。
Develops and assists with training activities focused on improving skills and knowledge.
§   确保雇员完全理解并且遵守酒店规章制度。
Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.
§   关注雇员士气，提供表现的回馈和发展。
Monitors associates morale and provides mechanism for performance feedback and development.
§   主持年度表现发展管理，提供公正和正确的反馈。
Conducts annual Performance Development, providing honest and appropriate feedback.
§   教导各层雇员指导原则和核心价值观。
Effectively communicates guiding principles and core values to all levels of associates.
 
总则
General
§   参加被要求参加的会议。
Attends and contributes to all Meetings as required.
§   确保部门的服务按照部门营运手册的细节按照完成的标准，高效的，具有一致性的和有礼貌的。
Ensures services provided by the Department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§   确保所有雇员任何时候都提供有礼貌的并且专业的服务。
Ensures all associates provide courteous and professional service at all times.
§   以有礼貌的和有效率的态度处理雇员询问，对投诉和不能立即解决的问题进行汇报。
Handles guest and associates enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§   在良好的工作关系中维护客人和雇员的相互交流。
Maintains positive guest and colleague interactions with good working relationships.
§   对有关雇员的法律法规和劳资关系有丰富的知识，理解并且严格执行雇员手册的规章制度和酒店确定的消防，卫生和安全健康的政策。
Is knowledgeable in statutory legislation in associates and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associates Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§   积极关注福利，安全，雇员的福利和发展，提供客观的，真实的反馈。
Is actively involved in the welfare, safety, development and well-being of associates, providing advice, counselling and truthful, diplomatic feedback.
§   按时上班，穿着正确的制服随时符合酒店卫生和仪容仪表的标准。
Reports for duty punctually, wearing the correct uniform and adhering to the grooming and hygiene standards of the Hotel at all times.
§   确保高标准的个人展现。
Ensures high standards of personal presentation.
§   随时保持工作地点的干净整洁，为其他雇员树立榜样。
Keeps work place clean and tidy at all times, setting an example for other associates to follow.
§   必须完全熟悉所有的安全出口，紧急电话号码。
To be fully conversant with all fire exits, emergency telephone numbers and facilities.
§   承担所有的工作职责和第二职责，并根据酒店和公司的需要作相应的调整。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
 
其他方面
Other Comments
§   职位属“领班”级并享有相应的福利。
 Position is ranked as a “Team Leader” with related benefits provided.

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