标准的实施
Implementation of Standards
§   按凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作建议书和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。 
To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.
 §   完全并正确地使用 Envision。 
To fully and correctly use Envision.
  §   根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。 
To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies and Procedures. 
 
 宾客服务
Customer Service
 §   与会议宴会销售团队一起负责将所有电话询价转变成直接收入。 
Together with Event Sales Team, to be primarily responsible for converting all incoming leads. 
§   回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。 
To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt.
 §   如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。 
Where required, to handle last minute leads from enquiry to conversion to the day of the event. 
 §   实施电话销售活动，以发现新的商业机会。 
To undertake telemarketing activities to identify new business opportunities where required. 
 §   遵守与将会议宴会电话询价转换为直接收入的相关凯悦标准。 
To follow the Hyatt Standards in relation to the conversion of Event leads. 
 §   始终履行品牌承诺，并提供优越的客户服务。 
To deliver the brand promise and provide exceptional client service at all times.    
 §   为其它部门的内部客户提供礼貌专业的服务。 
To provide courteous and professional service to our internal customers in other departments. 
 
收益
Profitability
§   实现分配给您的收入目标。 
To meet your designated revenue targets. 
§   协助制作和定期更新部门的预算。 
To assist with the preparation and regular update of the departmental budget.
§   尽力交叉销售和追加销售其它酒店设施和服务，以不断地使收入和利润最大化。 
To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services.  
 
销售和市场营销
Sales and Marketing 
§   对于各种形式的客户演示，充分使用正确的摄影、演示材料及经批准的销售语。 
To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations.  
 
人事
Personnel
§   负责自身的学习及发展。 
To take responsibility for your own learning and development. 
§   完成自己的个人学习计划，并利用您可在凯悦内获得的大量的学习和发展机遇。 
Complete your initial Personal Learning Plan and take advantage of the numerous learning and development opportunities that are available within Hyatt.
§   通过大量的阅读并接触其它豪华品牌和服务的潮流趋势来提升自身的品味及风格。 
To invest in your own appreciation of taste and style by extensive reading and exposure to trends with other luxury brands and services.
§   不断学习我们的餐饮产品及服务的各方面的知识。 
To take responsibility for increasing your knowledge of all aspects of our food and beverage product and service. 
 
会议
Meetings
§   根据需要参加（和准备）日常例会、会议宴会确认会及其它会议。 
To attend (and prepare for) a daily briefing, Event Confirmation meetings and any other meetings as required. 
 
其他
Other Duties
§   根据要求出席会议，并作出贡献。 
Attends and contributes to all Meetings as required.  
§   了解与员工和企业有关的法律规定。 
Is knowledgeable in statutory legislation in Associate and industrial relations.  
§   熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。 
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. 
§   保持高标准的个人形象和仪容仪表。 
Ensures high standards of personal presentation and grooming. 
§   与竞争对手的酒店代表、生意伙伴和其他组织，包括本地的学校、旅游学校和大学保持良好的关系。 
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.  
§   根据酒店、行业和公司的指引，回应职能变化需求、进行调整。 
Responds to changes in the Event Sales function as dictated by the industry, company and hotel. 
§   完成交给的其它工作。 
Carries out any other reasonable duties and responsibilities as assigned. 

广州增城凯悦酒店坐落于拥有国家级经济开发区、增城区工商业重镇之称的新塘镇，毗邻购物中心、甲级写字楼及产业办公一体的广州合生汇。酒店将现代简约风格与岭南韵味文化完美融合，诠释活力四射的商旅休闲体验。312间客房与套房和96间配套完善的公寓为您打造舒适雅致的专属空间，酒店设有咖啡厅、享悦中餐厅及大堂酒廊等餐饮设施，嘉宾轩可为行政楼层宾客提供高效私密的个性化服务，各式会议及宴会活动可在850平方米的大宴会厅里迸发灵感。此外酒店还将为宾客提供焕发活力的娱乐设施，如健身房及室内恒温泳池，而室内外儿童俱乐部则可满足宾客在旅途中的亲子需求。酒店地理位置优越，驱车约15分钟即可到达广州东部交通枢纽中心。