洗衣房领班
4千-4.5千
投递简历
发布于 11-20
洗衣房领班
4千-4.5千
广州 | 经验不限 | 学历不限 | 招1人
投递简历
收藏
微信
这个职位不错扫给好友看看
举报
职位描述

营运

Operational

 

§   遇到客人的投诉或问题,如果不能马上找到解决办法,则要汇报给副理。

Reports complaints or problems to Assistant Manager if no immediate solution can be found.

§   保证具有营销员的态度,并抓住酒店内的一切销售机会。

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

§   确保高水平的酒店产品知识。

Ensures a high level of product knowledge of hotel.

§   确保将任何来自客人或其它部门的反馈及时并准确地沟通给副理。

Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

§   在洗涤/干洗前,向洗衣房副理报告重要的问题、衣物数量的不一致、破损或污渍。

Reports to Laundry to Assistant Manager of any major problems, discrepancies in count, defects, or stains in garments prior to laundry/ dry cleaning.

§   遵守酒店关于洗衣房和客房部的政策和程序

Complies with the Hotel’s Policies & Procedures relating to Laundry and Housekeeping.

§   遵守客房部的系统和程序。

Complies with all systems and procedures as laid down by Rooms Division.

§   在日常工作中,确保布草和制服达到凯悦的品牌标准。

Performs routine duties in ensuring all hotel linen and uniforms meet Hyatt brand standards.

§   确保按照酒店设定的标准和程序储存和洗涤酒店的布草/制服。

Ensures the storage and washing of house linen/ uniforms are being done according to the standards and procedure set by the Hotel.

§   在发送给使用部门/布草房前,检查洗涤的物品,以确保其干净及可用性。

Examines laundered items to ensure cleanliness and serviceability before sending to the user department/ linen room.

§   在洗衣运作中,督导并协助负责及参与清洗客人和酒店衣物的员工。

Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guest and house laundry items.

§   严格遵守所有运营设备、用品及盘存物品的存量标准。

Strictly adhere to the par stocks for all operating equipment, supplies, inventoried items.

§   协助进行对运营设备和用品的月度盘点。

Assists in conducting monthly inventory checks on all operating equipment and supplies.

§   协助控制运营设备和用品的申请、储存及仔细使用。

Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

§   确保酒店和客人的衣物被正确分拣和水洗/干洗干净及包装;根据程序检查衣物的破损、污渍及遗漏的首饰,并采取行动解决。

Ensures that guest and house laundry items are properly sorted for washing and drying, are cleaned and packaged accordingly; examines items for tears, stains, and missing accessories due to processing and oversees remedial action taken.

§   清点并将洗好的物品集中放到布草车上,记录收到的布草和制服的数量并发出。

Counts and assembles laundered items on cart or linen truck, records Amounts of linen and uniforms received and issued.

§   始终保证洗衣房区域的干净整洁。

Ensures and maintains the cleanliness of Laundry area at all times.

§   确保对工作区域和设备的正确管理和保养。

Ensures proper handling and maintenance of work area and equipment.

§   副理不在岗时,主持每日班前会,向员工沟通当天的住房率、抵离店的客人情况、会议/活动及需要特别关注的事项。

In absence of Assistant Manager and Laundry Manager, conduct daily pre-shift briefings to associates on room occupancy, arrivals and departures, function/ event of the day and special attention that is needed.

§   在日常运作中,与客房部及其它部门配合。

Liaises with Housekeeping and other related departments on daily operations.

§   报告丢失、损害的布草、制服或任何酒店财物。

Reports missing and damaged linen or any other hotel property.

§   根据酒店的“失物招领”政策报告及上交遗失物品。

Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.

§   清洁并保养好用品、洗衣设备和仓库。

Cleans and maintains all supplies, laundry equipment and storage rooms.

§   在房务部所属部门及其它部门内能够灵活调动及轮换。

Be entirely flexible and adapt to rotate within the different sections of Rooms Division or any other Department.

§   根据酒店的政策和客房部的规定使用和控制钥匙

Use and control hotel key according to hotel policy and Housekeeping principle.

 

 

Payroll & Productivity Management

薪资及生产力管理

§   通过在整个部门内建立灵活的员工编制,实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数(全职员工及临时工)、多技能及多任务的原则。

Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.

§   根据凯悦的设计标准及凯悦集团洗衣房营运手册的要求,带领下属保证生产力满足所定的标准。

Directs subordinates to ensure productivity meets Hyatt International Laundry Operations Manual requirements.

 

员工管理

People Management

 

§   通过参与管理,对部门的员工进行紧密督导,十他们的表现符合政策、程序及有关法律。

Through hands-on management, supervises closely all Laundry attendants in the performance of their duties in accordance with Policies & Procedures and applicable laws.

§   适当地分配职责和责任,以使员工掌握技能并获得资源;在保持运营及安全标准的同时,关心并发展员工。

Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

§   灌注公司的培训理念,并与进修发展部经理/宾客服务经理及部门培训员紧密配合,提高员工的技能和知识。

Embraces the Training initiatives and philosophies of the company and works closely with the Learning manager/ Assistant Manager and Departmental Trainers on improving Associates skills and knowledge.

§   确保员工完全理解酒店的规章制度并遵照执行。

Ensures associates have a complete understanding of Rules & Regulations, and their behaviour complies.

§   关注员工士气并对工作表现及发展提供反馈。

Monitors associate morale and provides mechanism for performance feedback and development.

§   进行年度表现评估,提供诚实且适合的反馈。

Conducts annual Performance Development, providing honest and appropriate feedback.

§   将指导原则及核心价值高效地传达给所有层级的员工。

Effectively communicates guiding principles and core values to all levels of associates.

 

 

总则

General

§   始终提供礼貌且专业的服务。

Provides courteous and professional service at all times.

§   根据安排参加酒店的培训课程,以提高技能和知识。

Attends departmental training sessions as scheduled to improve skills and knowledge.

§   礼貌且高效地处理客人及员工的要求,遇到问题或投诉,如果不能马上找到解决办法,要向上级汇报。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

§   严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。

Strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

§   确保高标准的个人形象和仪容仪表。

Ensures high standards of personal presentation & grooming.

§   与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

§   根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 

比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
广州市增城区创想路8号
导航
职位联系人
人力资源部
人力资源部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
广州增城凯悦酒店坐落于拥有国家级经济开发区、增城区工商业重镇之称的新塘镇,毗邻购物中心、甲级写字楼及产业办公一体的广州合生汇。酒店将现代简约风格与岭南韵味文化完美融合,诠释活力四射的商旅休闲体验。312间客房与套房和96间配套完善的公寓为您打造舒适雅致的专属空间,酒店设有咖啡厅、享悦中餐厅及大堂酒廊等餐饮设施,嘉宾轩可为行政楼层宾客提供高效私密的个性化服务,各式会议及宴会活动可在850平方米的大宴会厅里迸发灵感。此外酒店还将为宾客提供焕发活力的娱乐设施,如健身房及室内恒温泳池,而室内外儿童俱乐部则可满足宾客在旅途中的亲子需求。酒店地理位置优越,驱车约15分钟即可到达广州东部交通枢纽中心。
广州市增城区创想路8号
导航