公区领班
4千-5千
投递简历
发布于 09:32
公区领班
4千-5千
广州 | 1年以上 | 学历不限 | 招1人
投递简历
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职位描述

营运

Operational

·         遇到投诉或问题,如果不能立即找到解决的方法,则向副理汇报。

Reports complaints or problems to Assistant Manager if no immediate solution can be found.

·         确保具有营销员的态度并在酒店内随时发现销售的机会

Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.

·         确保具有高水平的酒店产品知识,以便在机会出现时,宣传/销售餐厅产品及其它设施/活动。

Ensures a high level of product knowledge of hotel in order to promote/ upsells F&B outlets and other facilities/ programmes whenever opportunities arise.

·         确保持续高水平的宾客服务。

Ensures a high level of customer service is consistently maintained.

·         确保将来自客人或其他部门的意见持续不断的反馈给客房副理

Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.

·         遵守酒店有关客房部的政策及程序。

Complies with the Hotel’s Policies & Procedures relating to Housekeeping.

·         遵守房务部定立的系统及程序。

Complies with all systems and procedures as laid down by Rooms Division.

·         确保公共区域的清洁达到凯悦品牌的标准。

Ensures the cleanliness of public areas meet Hyatt brand standards.

·         确保正确地储存及发出客用或日常用品。

Ensures proper storage and issues of guest and daily supplies.

·         管理储存物品的盘点,确保准确的用品供应。

Manages inventory of stock to ensure adequate supplies.

·         检查公共区域、餐厅及大堂,以发现需要维修及更换的家具或设备,并向客房部经理提出建议。

Inspects Hear of house, outside areas of the Hotel, restaurants and Lobby to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.

·         指引和协助负责清洁的员工的工作

Directs and assists in assigning work to cleaning personnel.

·         检查走廊、楼梯间、服务区域、大堂及其它公共区域,以保证这些地方的干净、整齐。

Inspects corridors, staircases, service areas, Lobby, and other public areas for cleanliness and orderliness.

·         向工程部报告所有须要保养或维修的项目。

Reports to Engineering Department all items and fixtures requiring maintenance or repair.

·         向工程部报告所有须要保养或维修的事项。

Submits requisitions for room supplies, furniture, and equipment.

·         协调所有餐厅清洁及特别项目。

Carries out all Outlet cleaning and special projects.

·         发放、检查及控制所有清洁用品和设备。

Issues, inspects, and controls all cleaning products and equipment.

·         确保按照部门运营手册的要求补齐客人卫生间的用品。

Ensures guest washrooms supplies being replenished as per the Department Operations Manual requirements.

·         报告所有遗失及损坏的酒店财产。

Reports missing and damaged hotel property.

·         根据酒店“失物招领”制度,报告并处理所有失物招领事项。

Reports and handles all Lost & Found items as per Hotel “Lost and Found” policy.

·         保持恰当的记录并控制客房部日常运营及报告。

Maintains proper records and controls daily housekeeping operations and reports.

·         确保所有供应品、设备及储藏室的整洁。

Ensures the cleanliness of all supplies, equipment and storage rooms.

·         根据日程安排,督导所有对公共区家具和大理石台面的清洁、保养。

Supervises all cleaning and maintenance works of all fixtures and marble surfaces in public areas have been carried out according to the schedule.

·         督导对酒店周围路径的清洁工作。

Supervises and carries out the cleanliness of the pavement around the Hotel.

·         确保植物和花卉的浇灌工作。

Ensures all plants and flower are watered as needed.

·         根据计划或要求,督导对所有办公室的清洁工作。

Supervises all offices cleaning works been carried out as per schedule or as requested.

·         根据酒店的政策和客房部的规定使用和控制钥匙。

Use and control hotel keys according to hotel policy and Housekeeping principle.

薪资和生产力的管理

Payroll & Productivity Management

·         通过在整个部门内建立灵活的员工数,实施高效的薪资管理/资源分配。这将依据一个灵活的员工基数(全职员工及临时工)、多技能及多任务的原则。

·         Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughs out the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.

·         根据凯悦的设计标准及凯悦集团客房部运营手册的要求,带领下属保证生产力满足所定的标准。

Directs subordinates to ensure productivity meets Hyatt International Housekeeping Operations Manual requirements.

人员管理

People Management

·         通过参与管理,对所有客房部服务员进行紧密督导,使他们的表现符合政策、程序及有关法律。

Through hands-on management, supervises closely all Housekeeping attendants in the performance of their duties in accordance with Policies & Procedures and applicable laws.

·         适当地分配职责和责任,以使员工掌握技能并获得资源;在确保保持运营及安全标准的同时,关心并发展员工。

Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

·         拥护公司的培训活动及理念,与进修发展部经理/客房部副理及部门培训员密切配合,提高员工的知识和技能。

Embraces the Training initiatives and philosophies of the company and works closely with the Learning manager, Assistant Manager and Departmental Trainers on improving Associates skills and knowledge.

·         确保员工完全理解酒店的规章制度并遵照执行。

Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.

·         监控员工士气并对工作表现及发展提供反馈。

Monitors associate morale and provides mechanism for performance feedback and development.

·         进行年度表现评估,提供诚实及适合的反馈。

Conducts annual Performance Development, providing honest and appropriate feedback.

·         将指导原则及核心价值高效沟通给所有层级的员工。

Effectively communicates guiding principles and core values to all levels of associates.

总则

General

·            确保始终都提供礼貌且专业的服务。

Provides courteous and professional service at all times.

·            根据日程安排参加酒店的培训课程,以提高知识和技能。

Attends hotel training sessions as scheduled to improve skills and knowledge.

·            以礼貌、高效的方式处理客人及员工的要求,遇到投诉或问题,如果不能马上找到解决办法,则进行汇报,并给以迅速追踪。

·            Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

·            严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。

Strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

·            确保高水准的员工形象和仪容仪表。

Ensures high standards of personal presentation & grooming.

·            与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

·            根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

·            灵活并接受在房务部内的部门及其它部门的轮换工作。

Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department. 

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公司地址
广州市增城区创想路8号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
广州增城凯悦酒店坐落于拥有国家级经济开发区、增城区工商业重镇之称的新塘镇,毗邻购物中心、甲级写字楼及产业办公一体的广州合生汇。酒店将现代简约风格与岭南韵味文化完美融合,诠释活力四射的商旅休闲体验。312间客房与套房和96间配套完善的公寓为您打造舒适雅致的专属空间,酒店设有咖啡厅、享悦中餐厅及大堂酒廊等餐饮设施,嘉宾轩可为行政楼层宾客提供高效私密的个性化服务,各式会议及宴会活动可在850平方米的大宴会厅里迸发灵感。此外酒店还将为宾客提供焕发活力的娱乐设施,如健身房及室内恒温泳池,而室内外儿童俱乐部则可满足宾客在旅途中的亲子需求。酒店地理位置优越,驱车约15分钟即可到达广州东部交通枢纽中心。
广州市增城区创想路8号
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