标准的实施
Implementation of Standards 
§  按凯悦会议宴会标准回答所有电话询问、处理电邮询问、制作建议书和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。
To follow all HyattEvents Standards for answering phone enquiries, handling email enquiries,preparing proposals and contracts, conducting Hotel Tours, planning Events,creating Event Confirmations, Event execution and Event follow-up.
§  完全并正确地使用 Envision。 
To fully andcorrectly use Envision。
§  根据凯悦的政策和程序维护所有酒店协议书及报价的完整记录。 
To maintain completerecords of all Letters of Agreement and quotes for the hotel as per Hyatt’sPolicies and Procedures. 
宾客服务
Customer Service
§  为其它部门的内部客户提供礼貌专业的服务。 
To provide courteousand professional service to our internal customers in other departments.
§  通过制作内部功能及菜单体验的会议宴会确认单来发展会议宴会确认单创建技能。 
To develop EventConfirmations creation skills by preparing Event Confirmations for internalfunctions and menu tastings.
支持主任、经理、副总监及总监 
SupportingExecutives, Managers & Directors  
§  为主任、经理和副总监及总监提供行政支持，包括但不限于在收到一个活动后制作建议书和合同，以及打印菜单、座位卡和宴会座位安排。 
To provideadministrative support for Executives, Managers and Directors, including butnot limited to creating proposals and contracts after receiving an activityand typing up menus, place cards and table plans.
§  分发会议宴会确认及变更日志。 
Handle EventConfirmation and Change Log distribution. 
销售和市场营销 
Sales andMarketing  
§  在准备各种形式的客户演示时，充分利用正确的影像及演示材料。 
To fully utilise thecorrect photography and presentation materials when preparing all forms ofclient presentations.  
学习和发展 
Learning andDevelopment 
§  负责自身的学习及发展。 
To takeresponsibility for your own learning and development.
§  完成自己的个人学习计划，并利用您可在凯悦内获得的大量的学习和发展机遇。 
Complete yourinitial Personal Learning Plan and take advantage of the numerous learning anddevelopment opportunities that are available within Hyatt.
§   通过大量的阅读并接触其它豪华品牌和服务的潮流趋势来提升自身的品味及风格。 
To invest in your own appreciation of taste and styleby extensive reading and exposure to trends with other luxury brands andservices. 
§  不断学习我们的餐饮产品及服务的各方面的知识。 
To takeresponsibility for increasing your knowledge of all aspects of our food andbeverage product and service. 
会议
Meetings
§  根据需要参加（和准备）日常例会、会议宴会确认会及其它会议。 
To attend (and preparefor) a daily briefing, Event Confirmation meetings and any other meetings asrequired. 
其他
Other Duties
§  根据要求出席会议，并作出贡献。 
Attends and contributes to all Meetings as required.  
§  了解与员工和企业有关的法律规定。 
Is knowledgeable in statutory legislation in Associate andindustrial relations.  
§  熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。 
Understands and strictly adheres to Rules and Regulations established inthe Associate Handbook and the Hotel’s policies concerning fire,hygiene and health and safety. 
§  保持高标准的个人形象和仪容仪表。 
Ensures high standards of personal presentation and grooming. 
§  根据酒店、行业和公司的指引，回应职能变化需求、进行调整。 
Responds to changes in the Event Sales function as dictated bythe industry, company and hotel. 
§  完成交给的其它工作。 
Carries out any other reasonable duties andresponsibilities as assigned. 

计算机能力：良好

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