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  • JW万豪-我心所属之地

成都W酒店

职位:Welcome Ambassador Coach 迎宾大使督导(已停止招聘)
  • 职位性质:全职
  • 工作地区:四川省成都市
  • 招聘人数:2人
  • 学  历:中专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:4千-4.5千
  • 职位有效期::2019-12-02至2020-03-01
职位描述

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.认知和欢迎每一位客人,微笑,目光接触,用客人的名字友好的问候。

  • Address guests' service needs in a professional, positive, and timely manner.积极,专业,及时地处理客人的服务需求。

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.通过和客人沟通住宿、服务的体验来和客人进行情感投入。

  • Assist other employees to ensure proper coverage and prompt guest service.协助其他同事保证覆盖所有的对客服务需求。

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预见客人的需求,包括聆听、观察客人、询问客人,并且及时地满足客人的需求。

  • Arrange transportation (e.g., taxi cab, hotel luxury limousine) for guests/residents/visitors, and record advance transportation request as needed.为客人安排交通(的士,酒店用车)和为客人提前预订用车。

  • Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, and Loss Prevention) as necessary to resolve guest call, request, or problem.联系相关的人员和部门(例如行李部,前台,客房,工程,防损,等等)保证及时解决客人的问题,要求。

  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.接听,记录,跟进所有客人的电话,信息,要求,问题或询问。

  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.确保跟进每个到达的客人的喜好,抓住每一个机会预见及满足客人需要。

  • Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, reservations, and entertainment /sporting events, shopping) by making arrangements or identifying appropriate providers.协助和回应客人的特殊安排和服务要求(例如,水疗、交通、宗教、婴儿、金融、预定、文体、购物、等等),联系相应的供应商。

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.向残疾人士提供帮助。