Loyalty Agent/Coach/manager忠诚客户专员/督导/经理
2.5千-6.5千
停止招聘
发布于 2020-12-23
Loyalty Agent/Coach/manager忠诚客户专员/督导/经理
2.5千-6.5千
成都 | 经验不限 | 大专
停止招聘
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职位福利
职位描述

Knowledge and skills related to guest service are required

  • 具有对客服务相关知识和技能
  • Beverage supervisor must have at least two years relevant working experience and bartenders must have at least four years relevant working experience

    忠诚主管至少具有两年以上相关工作经验,经理须具有四年以上相关工作经验
  • Ensure that the team is adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the guest relations area is working in a professional manner at all times.

保证部门遵循酒店的规章制度,服务程序及标准并致力于提高所有客人的满意度。

Building up a rapport with guest prior to guest arrival and after departure by sending Pre-arrival and Post-departure email or call.

  • 通过到店前的欢迎信或电话和退房后的致意电邮或电话与客人维持良好的关系以确保宾客满意度。

  • Review the arrival report for accuracy and completeness.  Check printed registration cards againstinformation on arrival report; rectify any deficiencies with respective personnel.

  • 查看预抵报表,保证准确和完整。检查入住登记单上的信息和报表是否一致,如有不同,和相关人员确认。

  • Ensure that all VIP's are pre-registered according to standards.

  • 保证所有VIP根据程序提前登记。

  • Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.

  • 和客房部合作,保证所有的房态正确,等。




其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
成都市高新区交子大道300号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Get ready for your casting, W Chengdu is scheduled to Turn Up The Spice in 2020!Born from the bold attitude and 24/7 culture of New York City, W Hotels, part of Marriott International, Inc., has disrupted and redefined the hospitality scene for more than two decades. Trailblazing its way around the globe, with over 60 hotels, W defies expectations and breaks the norms of traditional luxury wherever the iconic W sign lands. With the mission Ignite curiosity & Expand worlds, W ignites an obsessive desire to stance, sound, scene, taste and body.Ideally located next to city landmark Tianfu Twin Tower in the central business area and financial city  of Chengdu Gaoxin District, W Chengdu boasts 297 stylish guestrooms & suites and bold meetings and events area. Three restaurants & bars are created for energized dining experiences with social nature and cocktail culture. Its indoor WET swimming pool and well-equipped FIT gym are set for detoxication, together with the signature AWAY Spa.Join us, shine on! 准备好,与成都W酒店一起耍出都态!W酒店及度假村是万豪国际集团旗下备受瞩目的特色奢华酒店品牌之一,根植于纽约城大胆无畏的态度和每分每秒都涌动着的活力气息,以20年的成功经验和特立独行的方式在酒店行业独树一帜。W酒店及度假村于全球不断地开拓版图,在各个目的地颠覆固有认知、挑战传统酒店服务的定义,目前在全球颇具活力的城市和度假胜地共有超过60家酒店及度假村。W酒店以激发灵感,开拓视界为使命。以鲜明姿态,音乐文化,质感氛围,悦享滋味,充沛活力作为品牌亮点。 成都W酒店位于成都市高新区金融城中心商务区域,毗邻全新城市地标天府双塔。酒店拥有297间时尚客房和套房,以及多元化的会议和动感活动空间。三间风格各异的餐厅和酒吧提供活力就餐体验和激发宾客社交属性的鸡尾酒文化,纵情愉悦后置身室内碧波泳池(WET)和FIT有型健身中心减压清零,或在标志性的AWAY水疗中心重焕光彩。加入我们,引人注目!
成都市高新区交子大道300号
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