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  • JW万豪-我心所属之地

成都W酒店

职位:Loyalty Agent/Coach/manager忠诚客户专员/督导/经理
  • 职位性质:全职
  • 工作地区:四川省成都市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:食宿面议
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:2.5千-6.5千
  • 职位有效期::2020-11-23至2021-02-21
职位描述

Knowledge and skills related to guest service are required

  • 具有对客服务相关知识和技能
  • Beverage supervisor must have at least two years relevant working experience and bartenders must have at least four years relevant working experience

    忠诚主管至少具有两年以上相关工作经验,经理须具有四年以上相关工作经验
  • Ensure that the team is adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the guest relations area is working in a professional manner at all times.

保证部门遵循酒店的规章制度,服务程序及标准并致力于提高所有客人的满意度。

Building up a rapport with guest prior to guest arrival and after departure by sending Pre-arrival and Post-departure email or call.

  • 通过到店前的欢迎信或电话和退房后的致意电邮或电话与客人维持良好的关系以确保宾客满意度。

  • Review the arrival report for accuracy and completeness.  Check printed registration cards againstinformation on arrival report; rectify any deficiencies with respective personnel.

  • 查看预抵报表,保证准确和完整。检查入住登记单上的信息和报表是否一致,如有不同,和相关人员确认。

  • Ensure that all VIP's are pre-registered according to standards.

  • 保证所有VIP根据程序提前登记。

  • Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.

  • 和客房部合作,保证所有的房态正确,等。