发送附件简历

选择word简历,快速申请职位

  • JW万豪-我心所属之地

成都W酒店

职位:Reservation Agent/Supervisor预定员/主管
  • 职位性质:全职
  • 工作地区:四川省成都市
  • 招聘人数:4人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:食宿面议
  • 年龄要求:不限
  • 计算机能力:熟练
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:3千-4.5千
  • 职位有效期::2020-08-04至2020-11-02
职位描述

The reservation supervisor must have at least two years relevant working experience

预定主管须具有两年以上相关工作经验

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

检查团队、团队P房预订和团队市场代码的准确性。向新员工传达公司价值观公司文化。审核并执行新的预订程序。处理通过电话、传真或邮件收到的所有预订请求、更改和取消。识别客人的预订需求并确定合适的房间类型。确认房间类型和价格的可用性。向来电者解释担保、优惠价格和取消政策。处理并记录特殊要求。回答有关酒店设施/服务及房间住宿的问题。遵循销售技巧,使收入最大化。在预订系统中准确查找和录入数据。及时应对客人订房过程中出现的任何疑难杂症的问题。根据财务政策设置恰当的账户信息。排除客人的问题和顾虑,解决并记录在案,或向相关人员进行升级。