招聘随时随需督导（总机主管）Whatever/Whenever Coach

1.Assist Whatever Whenever Manager insuccessful functioning of Whatever Whenever、W Gift Shop and Wired. Majorresponsibility of the department is to receive all in-house and outsidetelephone calls and process requests professionally and correctly, includingtaking room service orders,

协助随时随需经理负责随时随需,礼品店和商务中心的日常运营，确保所有的致电被准确地记录和专业地回答客人的任何咨询，包括为客人提供送餐点单服务。

2.Anticipate guests' service needs, includingasking questions of guests to better understand their needs andwatching/listening to guest preferences and acting on them whenever possible.

预计并满足客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。

3.Set up workstation with necessary supplies;maintain cleanliness throughout shift.

保证工作台有充足的用品，工作期间保持清洁。

4.Engage guests in conversation regardingtheir stay, property services, and area attractions/offerings.

通过和客人沟通获悉客人对住宿、服务的体验。

5.Answer, record, and process all guest calls,requests, questions, or concerns. Receive, record, and relay messagesaccurately, completely, and legibly.

记录并处理所有客人的来电、要求、问题或疑虑。准确、完整、清晰地接收、记录和传递信息。

6.Contact appropriate individual or department(e.g., Welcome Ambassador, Welcome Desk, Style, Engineering, and LossPrevention) as necessary to resolve guest call, request, or problem.与各部门精诚合作以答复或解决客人的咨询和问题。(如迎宾大使、欢迎台、客房部、工程及防损部)

7.Answer telephones using appropriateetiquette including answering the phone within 3 rings, answering with a smilein one's voice, using the callers' name, transferring calls to appropriateperson/department, requesting permission before placing the caller on hold,taking and relaying messages, and allowing the caller to end the call.

使用适当的礼仪接听电话，包括在电话铃响3次内接电话，面带微笑地接听电话，使用来电者姓名，将电话转接到适当的人或部门，在让致电客人稍等之前请求允许，记录和转接信息，并允许致电客人结束通话

8.Monitor busy or unanswered lines, check backwith callers on hold to update status, and offer to take a message.

监督未接和忙线电话，及时回电或留言。

9.Test communications equipment and ensure itis working properly.

测试所有设施设备是否正常工作。

10.Monitors performance standards

监督总机英才的电话礼仪和工作标准。

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