• 员工生日礼物
• 管理规范
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 六险一金
• 员工关爱

1.Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
处理通过电话、传真或邮件收到的所有预订请求、更改和取消。识别客人的预订需求并确定合适的房间类型。确认房间类型和价格的可用性。向来电客人解释担保、优惠价格和取消政策。处理并记录客人特殊要求。回答有关酒店设施/服务及房间住宿的问题。善用销售技巧，使收入最大化。在预订系统中输入预订信息相关数据。通过在预订系统中输入正确的代码和价格，正确录入特殊的房间预订信息(例如，免费房间、员工折扣、旅行社考察房价和批发商预订价等)。根据客人的需求遵循适当的升级程序升级销售客房。
2.Protect the privacy andsecurity of guests and co-workers.
保护顾客和同事的隐私以及安全。
3.Maintain confidentiality ofproprietary materials and information.
对酒店专属资料信息保密。
4.Follow company and departmentpolicies and procedures.
遵循酒店的政策与程序。
5.Perform other reasonable jobduties as requested by Supervisors.
完成上级交办的其他合理工作。
6.Actively listen and respondpositively to guest questions, concerns, and requests using brand or propertyspecific process (e.g., LEARN) to resolve issues, delight, and build trust.
积极聆听并回应客人的问题，关注和要求，利用包含酒店品牌特色的方式(例如LEARN 原则) 解决顾客疑问，愉悦宾客并且建立信任关系。
7.Address guests' service needsin a professional, positive, and timely manner.
以专业、积极、及时的方式为客人提供服务。
8.Anticipate guests' serviceneeds, including asking questions of guests to better understand their needsand watching/listening to guest preferences and acting on them wheneverpossible. 
预测客人的服务需求，通过提问挖掘顾客需求，观察/聆听客人喜好，并在顾客需要的时候及时提供服务。
9.Speak to guests and co-workersusing clear, appropriate and professional language.
用清晰、恰当和专业的语言与客人和同事交谈。

Get ready for your casting, W Chengdu is scheduled to Turn Up The Spice in 2020!Born from the bold attitude and 24/7 culture of New York City, W Hotels, part of Marriott International, Inc., has disrupted and redefined the hospitality scene for more than two decades. Trailblazing its way around the globe, with over 60 hotels, W defies expectations and breaks the norms of traditional luxury wherever the iconic W sign lands. With the mission Ignite curiosity & Expand worlds, W ignites an obsessive desire to stance, sound, scene, taste and body.Ideally located next to city landmark Tianfu Twin Tower in the central business area and financial city  of Chengdu Gaoxin District, W Chengdu boasts 297 stylish guestrooms & suites and bold meetings and events area. Three restaurants & bars are created for energized dining experiences with social nature and cocktail culture. Its indoor WET swimming pool and well-equipped FIT gym are set for detoxication, together with the signature AWAY Spa.Join us, shine on! 准备好，与成都W酒店一起耍出都态！W酒店及度假村是万豪国际集团旗下备受瞩目的特色奢华酒店品牌之一，根植于纽约城大胆无畏的态度和每分每秒都涌动着的活力气息，以20年的成功经验和特立独行的方式在酒店行业独树一帜。W酒店及度假村于全球不断地开拓版图，在各个目的地颠覆固有认知、挑战传统酒店服务的定义，目前在全球颇具活力的城市和度假胜地共有超过60家酒店及度假村。W酒店以激发灵感，开拓视界为使命。以鲜明姿态，音乐文化，质感氛围，悦享滋味，充沛活力作为品牌亮点。 成都W酒店位于成都市高新区金融城中心商务区域，毗邻全新城市地标天府双塔。酒店拥有297间时尚客房和套房，以及多元化的会议和动感活动空间。三间风格各异的餐厅和酒吧提供活力就餐体验和激发宾客社交属性的鸡尾酒文化，纵情愉悦后置身室内碧波泳池（WET）和FIT有型健身中心减压清零，或在标志性的AWAY水疗中心重焕光彩。加入我们，引人注目！