1.Protectsguest and co-worker privacy and security, maintaining confidentiality ofproprietary information while following company policies and procedures.Ensures seamless event execution by collaborating with talents, greetingclients, and coordinating event details. Verifies billing accuracy with clientsbefore final processing. Acts as a liaison between sales and customers, assistsin site inspections, and supports sales processes. Provides excellent customerservice, resolves guest issues, and seeks feedback for improvement.Communicates event details verbally and in writing, follows up post-event, andstays available to address concerns. Uses expertise to enhance customerexperience and emphasizes satisfaction in meetings. Consults with clients todetermine event requirements and continuously improves service quality.
保护客人和同事的隐私与安全,遵守公司政策并对专有信息保密。与英才协作,迎接客户并协调活动细节,确保活动顺利进行。审核账单准确性并与客户确认。作为销售与客户的联络人,参与现场检查并支持销售流程。提供优质客户服务,解决客人问题,收集反馈并改进服务。口头和书面沟通活动详情,活动后进行跟进,并随时解决问题或提供替代方案。运用专业知识提升客户体验,在会议上强调客户满意度。与客户协商活动需求,持续优化服务质量。
2.Createsan atmosphere in all event management operations areas that meets or exceedsguest expectations
在所有满足或超过客人期望的活动管理运营领域创造氛围
3.Consultwith customers in order to determine objectives and requirements for eventssuch as meetings, conferences, and conventions
与客户协商,以确定会议、大型会议和会议等活动的目标和要求
4.Maintainscustomer service satisfaction in banquets and meetings
保持宴会和会议客户服务的满意度
5.Managingall details of the event including food and beverage, meeting specifications,audio visual, room block, deposit follow up, and VIP requests Up sells duringevent planning to increase revenue Confirms receipt of all signed documentsfrom customer
安排所有的细节,包括饮食,会议规格,影音室,房间预订,后面的预存款和VIP的要求高质量的销售在宴会统筹中增加收入从客户那里确认收到已签好的文件
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Get ready for your casting, W Chengdu is scheduled to Turn Up The Spice in 2020!Born from the bold attitude and 24/7 culture of New York City, W Hotels, part of Marriott International, Inc., has disrupted and redefined the hospitality scene for more than two decades. Trailblazing its way around the globe, with over 60 hotels, W defies expectations and breaks the norms of traditional luxury wherever the iconic W sign lands. With the mission Ignite curiosity & Expand worlds, W ignites an obsessive desire to stance, sound, scene, taste and body.Ideally located next to city landmark Tianfu Twin Tower in the central business area and financial city of Chengdu Gaoxin District, W Chengdu boasts 297 stylish guestrooms & suites and bold meetings and events area. Three restaurants & bars are created for energized dining experiences with social nature and cocktail culture. Its indoor WET swimming pool and well-equipped FIT gym are set for detoxication, together with the signature AWAY Spa.Join us, shine on! 准备好,与成都W酒店一起耍出都态!W酒店及度假村是万豪国际集团旗下备受瞩目的特色奢华酒店品牌之一,根植于纽约城大胆无畏的态度和每分每秒都涌动着的活力气息,以20年的成功经验和特立独行的方式在酒店行业独树一帜。W酒店及度假村于全球不断地开拓版图,在各个目的地颠覆固有认知、挑战传统酒店服务的定义,目前在全球颇具活力的城市和度假胜地共有超过60家酒店及度假村。W酒店以激发灵感,开拓视界为使命。以鲜明姿态,音乐文化,质感氛围,悦享滋味,充沛活力作为品牌亮点。 成都W酒店位于成都市高新区金融城中心商务区域,毗邻全新城市地标天府双塔。酒店拥有297间时尚客房和套房,以及多元化的会议和动感活动空间。三间风格各异的餐厅和酒吧提供活力就餐体验和激发宾客社交属性的鸡尾酒文化,纵情愉悦后置身室内碧波泳池(WET)和FIT有型健身中心减压清零,或在标志性的AWAY水疗中心重焕光彩。加入我们,引人注目!