Welcome Experience Agent 迎宾体验专员
3千-4千
投递简历
发布于 01-08
Welcome Experience Agent 迎宾体验专员
3千-4千
成都 | 1年以上 | 本科 | 招1人
投递简历
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职位描述
Process all VIP guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment, activate/reissue room keys. Ensure rates match market codes, document, exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation.为VIP客人办理入住和退房和调账等手续,与相关部门沟通协作以尽快为等房的客人准备好房间。保证房费和市场代码一致,如果有任何的不一致,保证有相关的解释和文件支持。当客人等待房间时,与相关人员沟通,给客人留言。清除计算机系统中的异常。与客房部协调,跟踪客房状况和客人的需求,整理客人信息档案。Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.预见客人的需求,包括聆听、观察客人、询问客人,并且及时地满足客人的需求。Engage guests in conversation regarding their stay, property services, and area attractions/offerings.通过和客人沟通住宿、服务的体验来和客人进行情感投入。Experience working in a luxury or lifestyle-related business/environment would be a highly positive attribute.  有相关奢华或引领时髦潮流的环境中的工作经验者优先。English Language Proficiency.英文流利。Stress Tolerance.抗压力。Detail Orientation.注重细节。
其他要求
国际联号工作经历:优先
语言能力:英语-一般
计算机能力:熟练
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公司地址
成都市高新区交子大道300号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Get ready for your casting, W Chengdu is scheduled to Turn Up The Spice in 2020!Born from the bold attitude and 24/7 culture of New York City, W Hotels, part of Marriott International, Inc., has disrupted and redefined the hospitality scene for more than two decades. Trailblazing its way around the globe, with over 60 hotels, W defies expectations and breaks the norms of traditional luxury wherever the iconic W sign lands. With the mission Ignite curiosity & Expand worlds, W ignites an obsessive desire to stance, sound, scene, taste and body.Ideally located next to city landmark Tianfu Twin Tower in the central business area and financial city  of Chengdu Gaoxin District, W Chengdu boasts 297 stylish guestrooms & suites and bold meetings and events area. Three restaurants & bars are created for energized dining experiences with social nature and cocktail culture. Its indoor WET swimming pool and well-equipped FIT gym are set for detoxication, together with the signature AWAY Spa.Join us, shine on! 准备好,与成都W酒店一起耍出都态!W酒店及度假村是万豪国际集团旗下备受瞩目的特色奢华酒店品牌之一,根植于纽约城大胆无畏的态度和每分每秒都涌动着的活力气息,以20年的成功经验和特立独行的方式在酒店行业独树一帜。W酒店及度假村于全球不断地开拓版图,在各个目的地颠覆固有认知、挑战传统酒店服务的定义,目前在全球颇具活力的城市和度假胜地共有超过60家酒店及度假村。W酒店以激发灵感,开拓视界为使命。以鲜明姿态,音乐文化,质感氛围,悦享滋味,充沛活力作为品牌亮点。 成都W酒店位于成都市高新区金融城中心商务区域,毗邻全新城市地标天府双塔。酒店拥有297间时尚客房和套房,以及多元化的会议和动感活动空间。三间风格各异的餐厅和酒吧提供活力就餐体验和激发宾客社交属性的鸡尾酒文化,纵情愉悦后置身室内碧波泳池(WET)和FIT有型健身中心减压清零,或在标志性的AWAY水疗中心重焕光彩。加入我们,引人注目!
成都市高新区交子大道300号
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