招聘宾客服务经理Guest Service Manager_九寨沟天源豪生度假酒店招聘信息-最佳东方

Job responsibilities:
岗位职责/职位描述

· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

· 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。

· Provides functional assistance and direction to all departments.

· 向所有部门提供功能性支持和指导。

· Cooperates, coordinates and communicates with other hotel departments as required.

· 按需要与酒店其它部门进行合作、协调和沟通。

· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

· 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。

· Responds to guest needs and resolves related problems

· 就客人的需求做出反应并解决相关问题。

· Supervises and directs Reception and Reservations personnel.

· 对接待部和预订部工作人员进行监督和指导。

· Supports and assists Front Office personnel and all departments at peak periods.

· 在高峰期向前厅部工作人员和其它所有部门提供支持和协助。

· Ensures VIPs and priority club guests receive special attention

· 保证贵宾和优悦会会员受到特别关照。

· Assists Guest Relations in greeting, rooming, and sending off VIP guests.

· 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。

· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

· 监督员工的行为、制服穿着、卫生和外表形象。

· Provides input for Front Office meetings.

· 为前厅部会议提供信息。

· Promotes inter-hotel sales and in-house facilities.

· 促进店际销售及推销酒店内的设施。

· Checks billing instructions and monitors guest credit

· 检查结帐说明并监督客人信用情况。

· Analyses and approves discounts and rebates.

· 分析和批准打折相关事宜。

· Analyses the rate variance report to ensure rooms revenue control

· 分析房价差异报告以保证控制客房收入。

· Takes action with the Property Management Systems (PMS) in emergency situation.

· 在紧急情况下使用酒店管理系统（PMS）。

· Fully conversant with all hotel emergency procedures.

· 熟知酒店紧急情况所有处理程序。

· Ensures front line staff complies with FIT marketing techniques and maximize sales.

· 确保一线员工遵从散客市场技巧并最大化的进行销售。

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算。

管理公司简介:Howard Johnson International is atop-tier hotel management company, managing around 500 hotels in 21 countriesworldwide. Our target is to be a premier and leading international hotel brandin the market near 2-3 years in Greater China, in all the major cities. Forfurther information, see www.hojo.com and www.hojochina.com.豪生国际酒店集团是全球顶级的酒店管理公司，业务遍及世界21个国家和地区，管理超过500家酒店。我们的目标是成为市场中领先的国际品牌，在未来的两三年将酒店网络遍布中国的各大小城市。如需了解更多信息，请登陆：www.hojo.com与www.hojochina.com 酒店简介:Howard JohnsonTianyuan Resort is conveniently located in the heart of the town area ofJiuzhaigou. Featuring 968 well-appointed and tastefully designed guestrooms& suites, with 5 restaurants and large scale Banqueting facilities,Gymnasium, Outdoor Swimming Pool, Grand Performance Hall, KTV and Amusement& Games Center, it is just a 10-minutedrive to the world famous NationalPark. This hotel is the ideal place for both leisure and business travelers.九寨沟天源豪生度假酒店位于九寨沟县中心位置，酒店拥有968间设计独特的客房， 5个餐厅及多功能厅，大型宴会厅，健身中心，室外游泳池，卡拉OK，娱乐及活动中心。距离世界闻名的九寨沟国家公园只有10分钟车程。入住九寨沟天源豪生度假酒店将是旅游及商务客人的明智之选。Our customers are our priority and we will exceed every of theirexpectations! We recognize the importance of our employees in achieving thisand we will create a positive working environment which encourages theirloyalty, commitment and hard work. We strive to be excellent leaders and willundertake all our business activities in an honest and ethical manner toprovide a fair return on our investment.把顾客放在第一位，为其提供超乎期望和精彩难忘的服务体验。重视我们的每一位员工，努力为他们创造一个积极的工作环境，培养员工的忠诚度、奉献精神以及勤劳的品质。力图成为杰出的领导者，以诚实和道德的方式参与所有的工作从而获得公平的回报。Come and join us. Your dream will be realized here!我们期待着您的加盟！您的梦想将在这里得以实现！