岗位职责:
According to service concept of focus on guest, arrange the duty roster for associates.
通过以客人为中心的服务方式和有效的员工管理,熟练的安排员工的换班。
Coordinating with guest request, conducting assignment for associate in the operation.
负责协调客人的要求,指导和协调服务员的工作。
Ensure associate know the activities and operation policy on daily briefing, make record and tracking.
确保员工知晓酒店的活动和运作要求,并记录在值班日记上以便进一步跟踪调查
Supervision equipment and facility on work, service standard, stork inventory and safety procedure.
监督服务设备的维护 监督客人服务和设施的标准 控制库存和监督安全程序
Arrangement training schedule for trainee or junior associate on duty, and report to management.
保证所有新来的实习生和服务员在工作的同时,得到持续的和适当的管理和培训。定期向经理汇报。
任职要求
Good menu and food knowledge Good beverage knowledge
良好的菜单和餐饮知识
Good knowledge of beverage service skills
良好的酒水服务知识和技能
Experience with the similar position for minimum of 3 years in a 5 Star Hotel.
3-5年五星酒店同等岗位经验。
College Certificate, Technical course in F&B management.
大专及以上学历,餐饮相关专业。
Excellent Mandarin and English communication skills (spoken AND written)
熟练的中英文说写能力。
Positive attitude under pressure
积极主动,能承受压力。
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