- 服务热线：400-826-0101 (9:00-18:00)
- 杭州总部：0571-88866108 (9:00-18:00)
1.Ensure data are input in the guest database (PMS and PSB) in an accurate and timely manner, and supporting documents of reservations, registration cards and chits are properly filed in accordance to company policies and requirements.
2.Supervising the team’s day-to-day performance and proactively provide support and assistance whenever required; Monitor individual colleague’s performance and proactively provide feedback, training and coaching if appropriate after discussed with direct report.
3.Be knowledgeable and ensure the team is knowledgeable about all the services, facilities, events in the hotel and be ready to sell/ upsell/ cross-sell hotel services to guests at anytime.
4.Check room assignment daily for all arrivals including but not limited to on-day’s, following day’s and next day’s to ensure special arrangements/ guest preferences are being entertained/ met in advance.
5.Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges. Work closely and support S&M team on any group business.
6.Take the lead in Front Desk of any system downtime situation (PMS) during the absence of Duty Manager and be acknowledgeable to supervise the team and the operations (e.g. check-in, check-out, room assignment, collecting payment, posting etc) to ensure guest satisfaction is still being highly maintained during the system downtime
7.Closely supervise the team to ensure handling of cashiering duties (e.g. cash transactions, deposit/ payment collections, credit card/debit card settlement, foreign currency exchange, cash advance etc) are fully followed in accordance to company’s policies and procedures and the cash floats as well as “house bank” are accurate at all time.
8.Create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal of the department as well as hotel.
9.Assist direct report to identify training needs of the department and recommend effective training programs to ensure service standards and colleagues’ knowledge are met with required standard.
IMPACT THE WORLD WITH A LEADING GLOBAL COMPANY We are a global company with diverse businesses. We provide unique hospitality, wellness, lifestyle and real estate offerings that enhance individual and community, mindfulness living and self-fulfillment. We engage with creative pioneers and thought leaders to develop products and services that combine leading edge design with vibrant social and cultural impact.加入我们，一起改变世界！我们是谁？我们是一家拥有多元化业务的全球化公司 , 我们的产品包含独一无二的理念，集健康养生，生活空间，酒店服务与房产开发于一体，意在提高个人和社区的生活品质，支持人们洞见和实现真我人生。我们拥有锐意创新，勇于领先的开拓者思维。我们将设计灵感与社会文化影响力相结合，从中创造出我们的产品与服务。 OCTAVE关于音昱OCTAVE is Singapore IMC’s lifestyle and life-learning company, we are committed to empowering individuals, families, organizations and communities to be their best possibilities. OCTAVE is a curated wellbeing platform that combines ancient Chinese wisdom with latest Western science to support your discovery of self-clarity and a harmonious way of living. Along with many types of living spaces – including lakeside villas, serviced apartments, a wellness retreat, medi-spa, medical clinic, fitness center, children’s learning center and an organic gourmet restaurant - we created “SANGHA by OCTAVE” beside beautiful Yang Cheng Lake to provide holistic learning, practice, and nurturing programs to help you discover harmony in body, mind, and spirit. 音昱是新加坡万邦集团旗下专注于生活方式和终身学习的全资子公司，是一套完整的生活体系，支持志同道合的人士以正念、健康的生活方式共同学习，让人们拥有充实、和谐的人生，自由发挥个人潜能。音昱，是21世纪融和性世界观的全新趋势，以“正念”为指导思想，在新、旧生活体系交替际，启引您走向通透和谐的人生境界。 音昱倾心打造了毗邻碧波旖旎的阳澄湖畔的“音昱水中天”，以城市健康中心、湖畔墅居、服务公寓、养生酒店、养生水疗、健康诊所、健身运动、早教中心以及有机膳食餐厅等多种生活空间，围绕“身心灵”的互通互动，为您提供全方位的人生学习、修行和养生服务项目。 SANGHA by OCTAVE关于音昱水中天SANGHA by OCTAVE is a 189,000 sqm retreat comprised of exclusive homes, hotels and an innovative mix of learning and living spaces. Getting away from the stresses of modern life is what our ex-urban retreat is all about. 音昱水中天位于苏州国家级旅游度假区——阳澄湖半岛一隅，与阳澄湖浩淼湖波融合无间，营造内外共生、自然古朴的圆融之态。项目依天然地势起伏，设有别墅生活区、互动学习区、身心调养区三大特色区域，占地189,000平米。 For more information, please visit our website更多详情，请查阅官网：http://www.livingoctave.com/ We seek mission-oriented innovative professionals to grow with us！我们诚邀极具使命感和革新理念的专业人士加入我们！你将在充满创意活力的工作环境中充分施展你的才华Realize your potential and possibilities in an environment full of mindfulness and creativity.你将与充满激情活力的国际化专业团队共事，探索全新的领域。Work with a passionate and dynamic international team to explore new knowledge and personal growth.你将有机会接触健康生活行业最新动态，发掘完善自我，实现自我潜能Stay tuned with the latest trends and news on lifestyle and wellbeing, improve yourself and develop your fullest potential.我们提供优异的薪酬和员工福利，以及广阔的成长空间。We offer competitive salary, welfare and good development opportunities for our Employees.赶快加入我们！Join us Now! It is time to create a new way of living with a new worldview, for people to reach self-clarity in body, mind and spirit.是时候尽自己力所能及的力量，为这个时代，为时代压力下忙碌追逐，却又渴望身心灵安放的人，提供休憩之所了...