岗位内容:
1. 实施并维护音昱听堂体验标准,确保满足并超越客户期望。
2. 促进前厅部门的销售提升,创造性推荐提升业绩的方法。
3. 热情接待和送别客人,进行客户友好互动
4. 日常审查到达、离开和预订名单。
5. 检查报告,准备预期的客人流量。
6. 主动协助服务安排,如房间展示、项目介绍、预订等。
7. 确保房间准备就绪,符合客人偏好。
8. 确保团队在结账时真诚感谢客人,提供有用信息,协助行李/转移服务。
9. 监控来电,确保及时接听,承担客人需求。
10. 参加定期会议,主持团队简报。
11. 熟悉财务政策和程序,确保发票处理得当。
12. 确保团队遵循公司政策和程序处理收银职责。
13. 与财务和预订部门合作,维护预订支持文件。
14. 遵守音昱听堂的安全和紧急政策和程序。
15. 保持前台和后台空间干净整洁。
16. 记录相关事件和事故,保持工作区域清洁。
岗位要求:
1. 至少8年以上前台工作经验,包括2年经理管理经验,优先考虑酒店或奢侈品行业背景。
2. 熟悉接待职责。
3. 优秀的普通话和英语沟通技巧。
4. 优先考虑拥有酒店或相关专业的本科学历。
IMPACT THE WORLD WITH A LEADING GLOBAL COMPANY We are a global company with diverse businesses. We provide unique hospitality, wellness, lifestyle and real estate offerings that enhance individual and community, mindfulness living and self-fulfillment. We engage with creative pioneers and thought leaders to develop products and services that combine leading edge design with vibrant social and cultural impact.加入我们,一起改变世界!我们是谁?我们是一家拥有多元化业务的全球化公司 , 我们的产品包含独一无二的理念,集健康养生,生活空间,酒店服务与房产开发于一体,意在提高个人和社区的生活品质,支持人们洞见和实现真我人生。我们拥有锐意创新,勇于领先的开拓者思维。我们将设计灵感与社会文化影响力相结合,从中创造出我们的产品与服务。 OCTAVE关于音昱OCTAVE is Singapore IMC’s lifestyle and life-learning company, we are committed to empowering individuals, families, organizations and communities to be their best possibilities. OCTAVE is a curated wellbeing platform that combines ancient Chinese wisdom with latest Western science to support your discovery of self-clarity and a harmonious way of living. Along with many types of living spaces – including lakeside villas, serviced apartments, a wellness retreat, medi-spa, medical clinic, fitness center, children’s learning center and an organic gourmet restaurant - we created “SANGHA by OCTAVE” beside beautiful Yang Cheng Lake to provide holistic learning, practice, and nurturing programs to help you discover harmony in body, mind, and spirit. 音昱是新加坡万邦集团旗下专注于生活方式和终身学习的全资子公司,是一套完整的生活体系,支持志同道合的人士以正念、健康的生活方式共同学习,让人们拥有充实、和谐的人生,自由发挥个人潜能。音昱,是21世纪融和性世界观的全新趋势,以“正念”为指导思想,在新、旧生活体系交替际,启引您走向通透和谐的人生境界。 音昱倾心打造了毗邻碧波旖旎的阳澄湖畔的“音昱水中天”,以城市健康中心、湖畔墅居、服务公寓、养生酒店、养生水疗、健康诊所、健身运动、早教中心以及有机膳食餐厅等多种生活空间,围绕“身心灵”的互通互动,为您提供全方位的人生学习、修行和养生服务项目。 SANGHA by OCTAVE关于音昱水中天SANGHA by OCTAVE is a 189,000 sqm retreat comprised of exclusive homes, hotels and an innovative mix of learning and living spaces. Getting away from the stresses of modern life is what our ex-urban retreat is all about. 音昱水中天位于苏州国家级旅游度假区——阳澄湖半岛一隅,与阳澄湖浩淼湖波融合无间,营造内外共生、自然古朴的圆融之态。项目依天然地势起伏,设有别墅生活区、互动学习区、身心调养区三大特色区域,占地189,000平米。 For more information, please visit our website更多详情,请查阅官网:http://www.livingoctave.com/ We seek mission-oriented innovative professionals to grow with us!我们诚邀极具使命感和革新理念的专业人士加入我们!你将在充满创意活力的工作环境中充分施展你的才华Realize your potential and possibilities in an environment full of mindfulness and creativity.你将与充满激情活力的国际化专业团队共事,探索全新的领域。Work with a passionate and dynamic international team to explore new knowledge and personal growth.你将有机会接触健康生活行业最新动态,发掘完善自我,实现自我潜能Stay tuned with the latest trends and news on lifestyle and wellbeing, improve yourself and develop your fullest potential.我们提供优异的薪酬和员工福利,以及广阔的成长空间。We offer competitive salary, welfare and good development opportunities for our Employees.赶快加入我们!Join us Now! It is time to create a new way of living with a new worldview, for people to reach self-clarity in body, mind and spirit.是时候尽自己力所能及的力量,为这个时代,为时代压力下忙碌追逐,却又渴望身心灵安放的人,提供休憩之所了...