• 五险一金
• 包吃包住
• 节日礼物
• 员工生日礼物
• 带薪年假
• 技能培训
• 人性化管理
• 管理规范
• 领导好
• 年底双薪

Job Overview 职位概述
· Assist Director of HR to manage Human Resources programmes for hotel team members. Promote a positive team culture while ensuring our guests experience is unique and brings the brand to life
协助人力资源总监管理酒店人力资源项目。创建积极向上的团队文化，同时确保酒店宾客获得独特的体验，赋品牌以生命。

Duties and Responsibilities 工作职责

FINANCIAL RETURNS 财务回报
· Assist in the creation of and work within the established Human Resources department budget and control expenses
· 协助建立人力资源部门预算，控制费用
· Monitor staffing to manage costs.
· 监管员工与人力配置标准，管理成本

PEOPLE 员工团队
· Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
· 创建各种计划促进团队协作，为所有团队成员营造积极的工作环境。支持管理年度团队成员满意度调查
· Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programmes to foster productivity, and enhance performance.
· 根据酒店或公司政策，实施针对经理级员工的关于递进式员工惩戒规程与绩效管理流程等方面的教育和 培训，以此推动工作效率，提升业绩
· Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes.
· 为新员工提供入职培训，告知酒店或公司标准、政策、流程及员工福利计划等信息。
· Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
· 负责维护并更新所有员工档案与记录。
· Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.
· 确保在招聘和甄选流程中随时遵守酒店或公司的聘用标准及相关法规。负责对外联络。

GUEST EXPERIENCE宾客体验
· Develop creative ways to inspire and motivate team members to provide guests with a unique experience. 运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验
· Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
· 抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。
· Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
· 与部门经理协作共同开发达到服务行为标准和持续改善宾客体验的各类活动
RESPONSIBLE BUSINESS: 企业责任
· Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
· 提升酒店与品牌在本地的知名度，鼓励员工积极参与本地社区活动。
· Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit.
· 确保遵守相关劳工法规及酒店或公司的政策与流程。按规定与标准实施年度人力资源契合度/标准自审
· Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues in a timely manner. 
· 对工作中发生的问题进行调查和研究，了解事实情况，即时发现对酒店或公司可能造成的潜在风险，并 通过各类员工关系项目来推动问题的解决。遇重大问题及时向上级汇报。
· Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
· 收集并维护离职面谈、人员流动统计数据、旷工报告等数据，了解各种趋势、培训需求和管理问题等。Perform other duties as assigned. May also serve as manager on duty.
· 可能需对酒店的安全负责，确保将偷窃、犯罪和其它风险降至最低。完成其它分配的任务，可能需要担 任值班经理

千年以来，从岭南古邑到粤港澳大湾区的主要都市，广东东莞的每一次蜕变都留下了弥足珍贵的历史印记。广府、客家、疍家文化在此共生共荣，莞香、石排醒狮、可园、莞城骑楼.....诉说着古往今来，无不吸引着探索者的脚步。 东莞洲际酒店坐落于城市四大商圈之间，纵览新城天际，阅尽一城繁华。作为备受瞩目的新城力作和大型商业综合体民盈·国贸中心建筑群的重要组成部分之一，酒店融汇东莞传统文化和现代奢华，集商务、都市精英生活和会议等完善的功能于一体，带您体验新岭南奢雅风尚。 酒店外观采用水晶幕墙雕砌，炫彩夺目，曲径通幽的入口和雅致的屋顶露台，别有洞天。室内设计汲取岭南四大园林之一——可园精髓，呈现古雅精巧的岭南文化与现代奢华生活交织共鸣的气韵。285间客房及套房空间阔达，为您打造大隐隐于市的闲雅生活居所。 酒店拥有5,000平方米超大规模的会议场地，以及汇聚各色美味的特色餐厅、大堂吧和专业多能的康体、休闲娱乐设施，户外空间更达2000平方米，为您的会议活动、用餐和休闲社交提供多样化、高品位选择。 酒店毗邻民盈·国贸城、会展中心及鸿福路地铁2号线，与广州白云机场和深圳宝安机场直线距离分别约62.9公里和42.4公里，与虎门高铁站直线距离约19.3公里。优越的地理位置和便捷的交通,还可令您轻松前往酒店周边的景峰高尔夫球场尽兴挥杆，或游览闻名遐迩的可园、海战博物馆等胜地，体验知行东莞的精彩。 东莞洲际酒店是您在东莞新城商旅入住，举办高端会议、盛大婚宴及私人社交活动的非凡之选，我们期待为您带来尊崇备至的洲际人生体验。