Hostess 餐厅咨客(中餐厅/西餐厅)
3千-3.4千
投递简历
发布于 08-05
Hostess 餐厅咨客(中餐厅/西餐厅)
3千-3.4千
深圳 | 1年以上 | 大专 | 招1人
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职位描述

Position Summary

职位简述:

This position involves meeting and greeting all guests as they enter and leave the Chinese Restaurant。 It is also expected to assist with and ensure that all guests receive optimum service of food and beverages in accordance with the standards, policies and procedures of this hotel and Hilton International.

本职位是在餐厅的入口迎接问候客人保证客人享受到符合国际希尔顿酒店优质服务标准的服务。


Responsibilities:

工作职责

1.By completing checklist in product knowledge.
能够达到产品知识要求。
2.Be able to make suggestions on the menu that might suit guests of different nationalities and preferences.
根据客人不同的国籍和口味,推荐相应的食品。
3.By knowing menu items of all other outlets to cross selling guests when in need..
熟悉饭店其他餐厅菜单上的食品,在有必要的时候并向客人推荐。
4.Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for lunch and dinner. This includes setting tables, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shift activities.
遵守服务程序,保证餐厅的各个区域都符合午餐及晚餐的服务标准。其中包括收银台的准备工作,与厨师交流餐厅预定的详细情况。
5.Check reservations with supervisor, assistant manager and manager, and confirm any large bookings for the next service period.
与主管或经理检查预定,并确认人数较多的预定。
6.By ensuring everything is clean and tidy, ready for guests to enter the restaurant.
保证所有用具的清洁,并为客人进入餐厅做好准备。
7.By assisting bartenders & kitchen staff when required to carry out any duties requested by the supervisor, assistant manager and manager.
在必要的时候协助酒吧及厨房的同事,并完成经理交予的任务。
8.By completing checklist in preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
9.Greet all guests that walk past your outlet & offer them menus to view when appropriate.
对经过的客人问候并提供菜单和抱以微笑。
10.Greet guests with smile offer assistance with coats, bags etc., and introduce yourself.
微笑服务,协助客人就座,储存外套或背包,并作自我介绍。
11.Ensure all guests are escorted to table and advise them that the restaurant is non smoking unless it is a private dining room.
为客人引位,并询问客人希望就座于吸烟区或非吸烟区。
12.All guests must be offered a drink within the first two minutes of being seated and quickly followed up with a food menu.
保证客人在就座两分钟后提供饮料,随后提供食品菜单。
13.Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
14.Accommodate any guest request, if not possible then offer appropriate alternatives.
满足客人要求,如果不能满足,提供客人另外的选择。
15.Take personal responsibility for the service experience of all guests in your designated area.
在所属的服务区域对所有客人的服务中尽到职责。
16.Guests have appropriate cutlery before each course is presented.
在服务每道菜之前,为客人准备相应的餐具。
17.Ask guests if satisfied after each course and if anything additional is needed.
服务后询问其是否满意,并询问客人是否有其他需要。
18.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your supervisor, assistant manager and manager.
满足客人的各项要求,如不能马上答复客人,请与经理联系。
19.When passing by guest tables, check if they require service.
经过餐桌时需要确认客人是否有任何需要。
20.Smile & wish all guests with a sincere greeting and farewell as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都抱以真诚的微笑,问候与道别,无论其是否在自己的服务区内。
21.Ensure service standards per checklist are being achieved.
以标准为基本准则处理客人投诉。


Job Specs

职位要求:

1.Well groomed  presented cheerful and outgoing personality
女,身高163cm以上,良好的个人形象。

2.High School Certificate / Tourism School Certificate
高中毕业或旅游学校毕业。
3.F&B service experiences in 5 Star Hotel.
拥有一定的星级饭店餐饮服务经验。
4.Previous experience with POS cashiering.
POS系统出纳员工作经验。
5.Good English skills (written & verbal).
优秀的英语口译及书写能力。
6.Computer operation and familiarity with some software packages, including Spreadsheet programs,Numerical / calculator efficient/POS.
精通计算机程序、熟知软件及电子表格系统,精确的数字计算能力、收银系统。


其他要求
国际联号工作经历:优先
语言能力:英语-熟练 中国普通话-熟练
计算机能力:熟练
年龄要求:20-28岁
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公司地址
广东深圳市龙华新区东环二路8号
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职位联系人
Cathy Hu
AHRM
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
细致入微,体贴入心.在希尔顿逸林品牌,我们崇尚“不忘初心”的快乐:一声诚挚的问候,一份热腾腾的“逸林曲奇”,一个暖心微笑或者一场携手成功……AtDoubleTreebyHilton, “where the little things mean everything”, wecelebrate thesimple butrewarding experiences: a sincere greeting, a hot Cookie,aheart-warmingsmile or a joint success by teamwork……深圳龙华希尔顿逸林酒店是由全球知名的希尔顿酒店集团管理的国际商务酒店。坐落于深圳的新城市中心——龙华区核心位置,酒店毗邻高端商务综合体“粤商中心”,紧邻高尔夫球场与高新产业园区,与地铁、高铁北站和宝安机场轻松相连。酒店拥有238间豪华舒适的客房和套房,让您尽享惬意与温馨。充足的现代化会务设施是举办各种类型会议、活动以及大型宴会的不二良选;多样的餐厅与酒吧为您提供丰富的餐饮选择;酒店拥有一流的娱乐休闲设施,是商务出行或休闲之旅的理想之所。DoubleTreebyHiltonShenzhen Longhua, opening soon is managed by Hilton Worldwide.Situatedin theheart of Longhua New District, Shenzhen‘s new arising center,DoubleTreebyHilton Shenzhen Longhua  is adjacentto Yueshang Center Plazaand close toIndustrial Zones and golf course. Thehotel is easily accessible,as it is withina short distance from Subway, NorthExpress Train Station andBao’an InternationalAirport as well. The hotel’s 238rooms and suites providesyou a home away fromhome. Featuringa range ofrestaurants and bars, excellentrecreational facilitiesand amplemeeting space,the hotel is the ideal choicefor both business andleisure travellers.  加入深圳龙华希尔顿逸林酒店,您将会享有:Our generous benefitsinclude (includingbut not limitedto):-具有竞争力的薪资Competitivewages-一日四餐员工餐4workingmeals daily-免费公寓FreeTeamMember Dormitory-五险一金Domesticsocialinsurance program-丰富多彩的员工活动ColorfulTeamMember activities-最具吸引力的希尔顿全球内部价TeamMemberTraveling Program-最核心的希尔顿品牌文化-关爱文化Therichbrand culture: C.A.R.E  加入深圳龙华希尔顿逸林酒店,您将获得培训与发展的机会:Checkout ourtraining & development opportunities(including butnot limited to):-希尔顿网上大学免费课程Freeonlinecourses by Hilton Worldwide University-希尔顿全球交叉培训机会Crosstrainingopportunities in the network-希尔顿全球内部调动机会Internaltransferopportunity in the network-希尔顿全球内部派遣机会Taskforceopportunity in the network-参与酒店认可发展人才计划Talent&recognition program 联系方式  Contact E-mail: 请将您的简历发送到    Pleasesendyourresume to:  cathy.hu2@hilton.com
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