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【岗位职责】
1、负责前台日常运营管理,确保前台服务高效、专业,符合希尔顿品牌标准
2、监督前台员工工作表现,提供培训和指导,提升团队服务水平
3、处理客人投诉和特殊需求,及时解决问题并跟进反馈
4、协调与其他部门的沟通合作,确保客人需求得到快速响应
5、审核每日报表、账单和收入记录,确保数据准确无误
6、管理客房分配和预订情况,优化房态控制
7、执行酒店安全政策和应急程序,确保客人和员工安全
【岗位要求】
1、具备优秀的客户服务意识和沟通能力,能妥善处理各类突发情况
2、能适应轮班工作制,包括夜班和节假日
3、良好的英语口语能力
细致入微,体贴入心.在希尔顿逸林品牌,我们崇尚“不忘初心”的快乐:一声诚挚的问候,一份热腾腾的“逸林曲奇”,一个暖心微笑或者一场携手成功……AtDoubleTreebyHilton, “where the little things mean everything”, wecelebrate thesimple butrewarding experiences: a sincere greeting, a hot Cookie,aheart-warmingsmile or a joint success by teamwork……深圳龙华希尔顿逸林酒店是由全球知名的希尔顿酒店集团管理的国际商务酒店。坐落于深圳的新城市中心——龙华区核心位置,酒店毗邻高端商务综合体“粤商中心”,紧邻高尔夫球场与高新产业园区,与地铁、高铁北站和宝安机场轻松相连。酒店拥有238间豪华舒适的客房和套房,让您尽享惬意与温馨。充足的现代化会务设施是举办各种类型会议、活动以及大型宴会的不二良选;多样的餐厅与酒吧为您提供丰富的餐饮选择;酒店拥有一流的娱乐休闲设施,是商务出行或休闲之旅的理想之所。DoubleTreebyHiltonShenzhen Longhua, opening soon is managed by Hilton Worldwide.Situatedin theheart of Longhua New District, Shenzhen‘s new arising center,DoubleTreebyHilton Shenzhen Longhua is adjacentto Yueshang Center Plazaand close toIndustrial Zones and golf course. Thehotel is easily accessible,as it is withina short distance from Subway, NorthExpress Train Station andBao’an InternationalAirport as well. The hotel’s 238rooms and suites providesyou a home away fromhome. Featuringa range ofrestaurants and bars, excellentrecreational facilitiesand amplemeeting space,the hotel is the ideal choicefor both business andleisure travellers. 加入深圳龙华希尔顿逸林酒店,您将会享有:Our generous benefitsinclude (includingbut not limitedto):-具有竞争力的薪资Competitivewages-一日四餐员工餐4workingmeals daily-免费公寓FreeTeamMember Dormitory-五险一金Domesticsocialinsurance program-丰富多彩的员工活动ColorfulTeamMember activities-最具吸引力的希尔顿全球内部价TeamMemberTraveling Program-最核心的希尔顿品牌文化-关爱文化Therichbrand culture: C.A.R.E 加入深圳龙华希尔顿逸林酒店,您将获得培训与发展的机会:Checkout ourtraining & development opportunities(including butnot limited to):-希尔顿网上大学免费课程Freeonlinecourses by Hilton Worldwide University-希尔顿全球交叉培训机会Crosstrainingopportunities in the network-希尔顿全球内部调动机会Internaltransferopportunity in the network-希尔顿全球内部派遣机会Taskforceopportunity in the network-参与酒店认可发展人才计划Talent&recognition program 联系方式 Contact E-mail: 请将您的简历发送到 Pleasesendyourresume to: kiko.zhan@hilton.com