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岗位职责:
1、按照行李服务流程和要求,为抵离客人提供行李搬运服务;
2、提供酒店迎宾服务,按照服务流程迎送客人;
3、熟知酒店的产品知识:包括房间类型,房间价格,相关的设备设施,餐饮部及其促销,水疗,康体中心以及其他相关信息,以清晰的向客人提供解答和服务;
4、受理客人行李寄存与领取,并做好相关的行李寄存登记;
5、协助管理行李房,确保行李房有序接收与存放行李,以及宾客的包裹和遗留物品的处理按照正常的程序进行;
6、完成上级安排的其他任务。
岗位要求:
1、具备基础的电脑操作技能;
2、具备热情主动的服务意识;
3、具备良好的团队协作能力及责任感;
4、具备良好的语言组织能力与沟通表达能力。
Hotel located in southwest China, just 15 kilometers from Guiyang city, a 15 minute drive from Guiyang Longdongbao International Airport and the train station, and easily accessible by road. Known as the Forest City, Guiyang invites you to escape the heat and discover stunning landscapes, hot springs, waterfalls and scenic golf courses, as well as a rich ancient heritage and colorful ethnic cultures.贵阳安纳塔拉度假酒店坐落在中国西南部,距贵阳市仅15公里,与贵阳龙洞堡国际机场和火车站之间只有15分钟车程,交通方便。贵阳被称作“森林之城”,是避暑观光胜地,我们诚邀您来此探索绝妙的美景、温泉、瀑布和风景如画的高尔夫球场,体验丰富的历史古迹和多彩的民族文化。The hotel has 207 guestrooms and 11 pool villas. We have Chinese restaurant, western restaurant ,conference and meeting facilities and Thai restaurant.酒店拥有207 间客房和 11 栋泳池别墅。中西餐及宴会厅,更有特色泰餐厅为您提供正宗泰式菜肴。Anantara The word in Sanskrit means ‘without end’ and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience. Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.安纳塔拉,梵语意为“无穷无尽”,象征着自由、运动 与和谐,是“安纳塔拉体验”的核心所在。每一座安纳塔拉度假村都从所在地丰富的文化传统、历史古迹与自然美景中汲取精华。因此,每种体验都是一场独特的探索与灵感之旅,并且是安纳塔拉所独有的。We would like to invite All of you who like to Smile and provide Service from the heart to join our team.我们诚邀各位贤士一同加入我们“用心微笑服务”的酒店团队。If you are passionate about life, and always take initiative in working in hotel, you are the one we are looking for.如果您是一个具有生活热情,积极的态度、品格高尚的酒店从业人员,那您就是我们正在寻找的工作伙伴! More information, please refer to :http://www.anantara.com.cn/guiyang更多信息,可查阅http://www.anantara.com.cn/guiyang