1、熟识酒店所有的产品知识,包括:房型、房价 、相关产品特点、设施,餐饮促销和水疗、健身中心的活动内容;
2、在前台及时处理客人投诉,避免投诉升级;
3、确保自己及前台员工随时遵循LQA标准展开工作;
4、通过采取有用合理的方式来预见客人的需要和满足他们的要求;
5、与其他部门之间简历亲密和谐的工作关系。
岗位要求 :
1、 具有良好的英文读写能力;
2、 独立性强、具有准确的判断力,在沟通中保持主动性;
3、具有团队精神。
Hotel located in southwest China, just 15 kilometers from Guiyang city, a 15 minute drive from Guiyang Longdongbao International Airport and the train station, and easily accessible by road. Known as the Forest City, Guiyang invites you to escape the heat and discover stunning landscapes, hot springs, waterfalls and scenic golf courses, as well as a rich ancient heritage and colorful ethnic cultures.贵阳安纳塔拉度假酒店坐落在中国西南部,距贵阳市仅15公里,与贵阳龙洞堡国际机场和火车站之间只有15分钟车程,交通方便。贵阳被称作“森林之城”,是避暑观光胜地,我们诚邀您来此探索绝妙的美景、温泉、瀑布和风景如画的高尔夫球场,体验丰富的历史古迹和多彩的民族文化。The hotel has 207 guestrooms and 11 pool villas. We have Chinese restaurant, western restaurant ,conference and meeting facilities and Thai restaurant.酒店拥有207 间客房和 11 栋泳池别墅。中西餐及宴会厅,更有特色泰餐厅为您提供正宗泰式菜肴。Anantara The word in Sanskrit means ‘without end’ and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience. Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.安纳塔拉,梵语意为“无穷无尽”,象征着自由、运动 与和谐,是“安纳塔拉体验”的核心所在。每一座安纳塔拉度假村都从所在地丰富的文化传统、历史古迹与自然美景中汲取精华。因此,每种体验都是一场独特的探索与灵感之旅,并且是安纳塔拉所独有的。We would like to invite All of you who like to Smile and provide Service from the heart to join our team.我们诚邀各位贤士一同加入我们“用心微笑服务”的酒店团队。If you are passionate about life, and always take initiative in working in hotel, you are the one we are looking for.如果您是一个具有生活热情,积极的态度、品格高尚的酒店从业人员,那您就是我们正在寻找的工作伙伴! More information, please refer to :http://www.anantara.com.cn/guiyang更多信息,可查阅http://www.anantara.com.cn/guiyang