招聘房务总监 Director of Rooms_成都首座万豪酒店招聘信息-最佳东方

CORE WORK ACTIVITIES

Supporting the Management of Rooms Division Activities
• Champions the brand’s service vision for product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Monitors and promotes room rates, specials, and promotions at the residence.
• Monitors expected arrivals and departures.
• Coordinates and makes preparations for group activities.
• Runs and reviews critical information contained in Rooms division reports.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Assists in ensuring the property’s crisis management plan is followed as applicable.

Managing Profitability
• Analyzes service issues and identifies trends.
• Works with Rooms division teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Reviews and audits expenses.

Managing Revenue Goals
• Monitors Rooms division sales performance against budget.
• Reviews reports and financial statements to determine Rooms division performance against budget.
• Reviews Rooms division occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Interacts with guests to obtain feedback on product quality and service levels.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensures that employees understand expectations and parameters for Room division duties.

Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Interviews applicants as needed.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in the Rooms division (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee engagement results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

MANAGEMENT COMPETENCIES
Leadership
• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
o Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
o General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

酒店地址(员工通道出入口):成都市高新区锦晖东街/名都路一层员工通道出入口招聘热线:028-8064 7672/8064 7671乘车线路:地铁1号线金融城站公交74路、118路、501路、504路、506路、1128路天府长城站公交40路、91路、161路、120路、125路、133路、161路、184路府城大道中段站公交6路、55路、102路、510路污水处理厂站●请携带个人简历、身份证原件及一张一寸照片应聘欢迎您直接发送简历至mhrs.ctumc.hr@marriott.com，或前往成都首座万豪酒店人力资源部应聘(酒店B1层)周一至周五10点至16点成都首座万豪酒店于2016年10月开业。酒店位于天府之国成都，坐落于天府大道直线中轴，贯通城市双中心，与天府国际金融中心咫尺对望，为金融城二期最早对外公开发售的项目。项目以18万平米的体量，集萃“万豪酒店、大宗旗舰商业、高级行政公寓、情调商业街”等功能于一体的顶级城市综合体，为天府大道再建了一座城市新地标。拥有392间明亮宽敞的客房，房间均配有高速互联网连接，迷你酒吧，私人保险箱等，特大平面卫星电视可接收多个国内外电视频道。位于酒店五层的宴会厅总面积超过3000平方米，均配备先进的会议音响及视听设备。无论是商务会议、招待酒会亦或浪漫婚礼，专业的宴会团队将为您提供细致入微的一站式服务，确保您的活动圆满成功。万豪国际集团是全球最大的酒店集团，创建于1927年，总部设于美国马里兰州的贝塞斯达市，在全球120多个国家和地区拥有逾6000家物业万豪国际集团运营并特许经营多家酒店及分时度假酒店。集团旗下30个领先酒店品牌。万豪国际集团全球雇用约650000名员工，在业界经常被评为最佳雇主及因卓越业务表现而获嘉许。其五大核心价值包括以人为本、追求卓越、勇于创新、诚实正直及感恩回报。万豪在全球不断被评为“最佳雇主”，因为我们的企业文化，也因为我们尊重差异并具有包容性。万豪国际集团一直以来致力于开启机遇之门，并提供资源和鼓励，支持员工发挥最大潜能，拥有不断发展的职业生涯。员工是我们最重要的资产，万豪的经理与领导者们对每个员工都给予个人关注，对许多员工来说，这里是像家一般的工作环境，这就是为什么那么多的员工仅仅为了找一份工作而来，却为了职业生涯而留在了万豪。万豪一直以来秉承万豪创始人J.W.万豪先生的理念：“如果我们照顾好我们的员工，他们将照顾好我们的客人，我们的客人将再次回来”，努力为员工创造一个卓越的工作和生活环境，以及成长和发展的机会。万豪期待您的加入!我们的福利入职购买五险一金丰厚的季度奖、年终奖干净整洁、温馨舒适的员工宿舍美味、健康、营养的工作餐带薪年假等有薪假期完善的职业培训与发展体系丰富多彩的员工活动和奖励认可计划集团内部工作调转