招聘行政酒廊主管_莆田秀屿假日酒店招聘信息-最佳东方

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人

· Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务

· Greet VIP guests personally

亲自迎接贵宾

· Liaise with other departments to ensure excellent service delivery

和其他部门紧密联系保证客人得到最好的服务

· Oversee maintenance of efficient repeat guest history system

监管回头客人的历史资料

· Promote Inter-Hotel sales and in-house facilities

推广酒店的销售和设备

· Perform such functions as to include but not be limited to:

完成以下工作

o Priority Club and regular guest welcome letters

会员和普通客人的欢迎信

o Solicitation of Priority Club applications

邀请新会员的加入

o Attending to special requests by guests

关注客人的特别需要

· Develop and implement guest telephone contact systems

建立和执行客人电话联系的系统

· Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人的投诉，做出相应的行动

· Compile, analyze and control Club costs

计划，分析和控制俱乐部楼层的成本

· Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

努力提高服务经常计划和参与客人接触的社交活动

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求

· Prepare requisitions for amenities on a timely basis

及时准备欢迎物品

· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

全面的负责和确保各方面的行政酒廊服务以顾客为目标最大化的满足他们

· Co-ordinate with the Public Relations Department to organize GM Cocktails Party

协调公关部门组织总经理宴请

· Co-ordinate with F&B Department and input suggestions on the improvement and implementation of new ideas

和餐饮部门协调主动创新一些好的建议以提高运作

· Be conversant with all hotels’ activities by reading event order, Public Relations materials and also promotion of competitor advertisement in the media for details on special promotion.

熟悉酒店的各种宴会，外界信息同时了解竞争对手的一些宣传和推广

· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

评估下属的表现行为和执行情况，如有必要主动采取一些行动

· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations

组织部门的会议以推进相互沟通和有效的运作

· Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

有效的做好准备工作，合理安排假期，对未来的房间情况和大型会议的安排提前做好计划，特别是早/晚入住，早/晚退房的团队

· Liaise with Finance department

和财务部门紧密联系

· Ensure the staff adhere and deliver the IHG standards and policies

确保员工执行和旅行酒店标准和政策

· Perform other tasks as assigned

完成其他的分配任务

· Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

在公司人力资源结构框架中工作，确保部门员工的工作表现，主要职责包括：

o Assists in planning for future staffing needs

协助计划未来员工需求

o Assists in recruiting in line with company guidelines

根据公司的指示和要求协助招聘员工

o Prepares and administers detailed induction program for new staff

准备和执行新员工的具体工作职责的计划

o Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

协助保持当前全面的顾客关注，程序与政策以及检查执行情况

o Ensures training needs analysis of Business Centre staff is carried out and training program are designed and implemented to meet needs

确保所有员工的培训需求都得到了执行，并且培训的计划的安排和执行都满足了所有需要

o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

指导，商谈和纪律管理员工，给予有建设性的回复意见提高员工的工作

o Regularly communicates with staff and maintains good relations

时常与员工沟通，建立良好关系

· Works with superior in the preparation and management of the department’s budget. Duties include:

与主管一起准备和管理部门的预算工作，职责包括：

o Assists in coordinating the preparation of the departmental annual budget

辅助整理部门年度预算的准备工作

o Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

o 按现行标准监控部门成本以确保符合预算

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

了解并坚持职业的、健康的、安全地立法、政策和程序

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers

及时对危险的情形采取补救措施，并对主管通报存在的潜在危险

· Follow to the arrangement of multiple task

遵循酒店所安排的不同种工作

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